The Yellow.ai Insider’s Guide
Everything we know about Yellow.ai in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Yellow.ai
The Insider’s Guide
Agentic AI platform for customer and employee service
Every plan, grade, refund rule and rival among AI agents, read from Yellow.ai’s own pages.
Made by Yellow.ai · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Yellow.ai’s own pages, its app-store listings and our grades. Every fact in it is on Yellow.ai’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 36 of the 101 other AI agents we grade
Yellow.ai sells an agentic AI platform, called Nexus, for customer service and employee experience. It builds AI agents for voice, chat, email and SMS, and offers a free plan with one agent. Larger deployments are on an enterprise plan with custom pricing.
To get you started, here are 8 things to know about Yellow.ai, taken from its own pages and our grades.
No store rating on record, and you build and connect an agent before it answers.
- 1
Best for trying one service agent before an enterprise deal
Yellow.ai is an agent platform for customer and employee service, with a Free plan of 1 AI agent and 500 chat sessions a month.
- 2
There is a free plan
1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features.
- 3
It runs on Web
Web.
- 4
AI Agent Builder
Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- 5
Voice and email
Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- 6
AI Copilot and testing
Previews, debugs and optimizes agent performance, with automated testing before release.
- 7
A 2.2 GPA, above 36 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Yellow.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Yellow.ai at a glance
- Pricing
- Free plan
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web
- Made by
- Yellow.ai, since 2016
- Category
- AI Agents
- Our grade
- 2.2 GPA, fair
The report card
Best for trying one service agent before an enterprise deal
Yellow.ai is an agent platform for customer and employee service, with a Free plan of 1 AI agent and 500 chat sessions a month. After that it is $0.99 a resolution, many Free features are limited, and Enterprise pricing is not published.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Free, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | C | Free is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | C | Builder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | C | No store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | B | Web, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Yellow.ai is for
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Who it is not for
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
Good to know
Good for
- Teams that want to try an AI agent on a free plan
- Enterprises needing voice agents in many languages
- Companies running Zendesk, Freshdesk, HubSpot or Genesys
Worth knowing
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
2
plans to choose from
Yellow.ai has a free plan.
There is no published paid plan to compare.
Free
$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
Enterprise
Custom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
The free plan
1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features.
Read from yellow.ai on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Agentic AI platform for customer and employee service. Here is what it does, as its own site describes it, and what it covers: workflow automation, AI agents, AI support agent, chatbots.
Builder, voice and email, copilot, testing and analytics.
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Where it runs
- Web
What it works with
- Zendesk
- Freshdesk
- HubSpot
- Genesys
Yellow.ai is made by Yellow.ai, and has been around since 2016.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/101
Other AI agents it is graded above
Yellow.ai's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
It stands best on platforms and integrations (B, above 20 of 101) and worst on features (C, above 1).
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Yellow.ai’s own letter is outlined.
- CValue for moneyAbove 17 of 101
- CFree plan and trialAbove 28 of 101
- CFeaturesAbove 1 of 101
- CEase of useAbove 14 of 101
- BPlatforms and integrationsAbove 20 of 101
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Yellow.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chatbot builder hooked into the messaging apps.
What this rests on. Yellow.ai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Kore.ai, Cognigy, Ada, Intercom Fin and Sierra
The 5 tools Yellow.ai is most often weighed against, with where each one differs from it.
- 1.6GPA
Kore.ai
Paid
Enterprise agent platform for service, work and process automation.
- Yellow.ai has a free plan. Kore.ai does not.
- Kore.ai also covers AI search.
- 1.8GPA
Cognigy
Paid
Enterprise AI agents for voice and chat in the contact center.
- Yellow.ai has a free plan. Cognigy does not.
- Yellow.ai also covers workflow automation.
- Cognigy also covers live chat.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Yellow.ai has a free plan. Ada does not.
- Yellow.ai also covers workflow automation.
- 2.2GPA
Intercom Fin
Free trial · from $19/mo
AI customer service agent billed per resolved conversation.
- Yellow.ai has a free plan. Intercom Fin does not, though it has a free trial.
- Yellow.ai also covers workflow automation.
- Intercom Fin also covers help desk and live chat.
- 1.6GPA
Sierra
Paid
Conversational AI agents for customer service at large brands.
- Yellow.ai has a free plan. Sierra does not.
- Yellow.ai also covers workflow automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Yellow.ai free?
Yellow.ai has a free plan. 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features.
How much does Yellow.ai cost?
Yellow.ai lists 2 plans. Free: $0.
What platforms does Yellow.ai work on?
Yellow.ai is available on Web.
Does Yellow.ai have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Yellow.ai is listed for Web.
Does Yellow.ai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Yellow.ai is listed for Web.
Is Yellow.ai open source?
Yellow.ai is not described as open source on its own site, as read on Nov 12, 2026.
What does Yellow.ai integrate with?
Yellow.ai's listing names Zendesk, Freshdesk, HubSpot and Genesys. A listing names up to eight integrations, so it may connect to more.
Who makes Yellow.ai?
Yellow.ai is made by a company of the same name. It dates from 2016.
What are the alternatives to Yellow.ai?
The closest alternatives to Yellow.ai in our directory are Kore.ai, Cognigy, Ada, Intercom Fin and Sierra.
How does Yellow.ai compare with other AI agents?
Yellow.ai's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
Could I make my own version of Yellow.ai?
To replace Yellow.ai you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Yellow.ai’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Yellow.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Yellow.ai. Prices change, so check yellow.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Yellow.ai, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/yellow-ai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Yellow.ai: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/yellow-ai
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/yellow-ai/guide
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See our other guides
The best-graded AI agents after Yellow.ai, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 102 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Yellow.ai’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Yellow.ai is a trademark of its owner, and this guide is not made, paid for or approved by Yellow.ai. Prices and plans change: check yellow.ai before you buy.