LivePerson vs NICE CXone (2026): which should you pick?
As of Nov 13, 2026, LivePerson and NICE CXone share a 1.8 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about value for money, where LivePerson grades higher, or features, where NICE CXone does.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
LivePerson
Messaging and AI agent platform for enterprise customer service
NICE CXone
Cloud contact center suite for voice, digital and AI agents
Which one is for you
Pick LivePerson if
- Fits if you run an enterprise service desk on messaging
- Works for teams that already buy through a sales rep
Look elsewhere if
- Skip it if you want a price, since plans are by quote
- Tight if you want analytics or generative AI, because those depend on entitlements agreed with a rep
- Pricey if you send WhatsApp or SMS campaigns, as proactive messages are billed at provider rates plus a 15% handling fee
- Watch out: the pricing page says LivePerson has been acquired by SoundHound AI
Pick NICE CXone if
- Fits if you run a contact center with voice and digital channels
- Works for teams of agents that need workforce tools
Look elsewhere if
- Pricey if you are small, because the lowest package is $110 an agent a month
- Watch out: the grid marks features as included, add-on or usage-based, so the package price is not the full cost
- Tight if you want the top tier, as Ultimate adds $0.25 a session to $249 an agent
- Skip it if you want to buy online, since a quote is still requested
How we grade them
| 1.8GPALivePersonWeak | 1.8GPANICE CXoneWeak | |
|---|---|---|
| Value for money | CNo price is published; plans are by quote only. | D$110 an agent a month for the lowest package, which is where the category's dearest tenth starts. The top package is $249 plus $0.25 a session. |
| Free plan and trial | FNo free plan and no trial is listed, so you pay before you try it. | FNo free plan and no trial is listed, so you pay before you try it. |
| Features | CMessaging channels, an agent workspace, a bot builder, knowledge AI and reporting. Analytics Studio and generative AI depend on entitlements agreed with sales. | BRouting, AI agents, workforce tools, copilots and knowledge. It covers the whole contact center job, though many items are add-ons or usage-billed. |
| Ease of use | CNo store rating on record. An enterprise rollout, with bots and knowledge to set up. | CNo store rating on record. A contact center rollout with quotes and a feature grid to check. |
| Platforms and integrations | BWeb only, with Salesforce, Workato, Medallia, WhatsApp and the big bot platforms. | BWeb only, with Cognigy and a marketplace of connectors. |
| Best for | enterprise messaging and AI agents | a cloud contact center suite |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: LivePerson and NICE CXone. How we grade
Where they differ
- LivePerson also covers business texting and whatsApp messaging.
- NICE CXone also covers workflow automation.
At a glance
| LivePerson | NICE CXone | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $110 per agent / month |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | LivePerson | NiCE |
| Price read from | Not confirmed | nice.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
LivePerson
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
NICE CXone
- The page marks each feature as included, add-on or consumption based, so the package price is not the full cost for every capability.
- Which features sit in which package is shown only as a grid, so check it before choosing a tier.
- Ultimate adds a per-session charge of $0.25 on top of the agent price, as displayed.
- A quote is still requested to buy, and the page says its tiered model lowers prices as you grow.
Key features
LivePerson
- Messaging channels
- The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- Agent workspace
- A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- Conversation Builder
- A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- KnowledgeAI
- Pulls answers from knowledge bases, CRMs and content systems for both bots and human agents.
- Generative AI tools
- Copilot Summary, Copilot Assist and Copilot Rewrite help agents, and a hallucination-detection feature checks AI answers. Token entitlements come from sales.
- Reporting and analytics
- Report Center covers sentiment, intents, bots and voice analytics, and Analytics Studio analyzes speech and text conversations.
NICE CXone
- Omnichannel routing
- Voice and digital channels with AI routing, interactive voice response and outbound engagement from the base package.
- AI agents
- Agentic Experience Automation covers AI agents for self-service, sales and marketing, proactive engagement and process automation.
- Workforce engagement
- Workforce management, quality management, performance management, screen recording and interaction analytics.
- Copilots
- Copilot for Agents, Copilot for Supervisors and Copilot for Leaders, with automated summaries.
- Knowledge tools
- A customer-facing knowledge portal and an employee knowledge portal, or bring your own knowledge base.
- Industry packages
- Banking and insurance packages are listed at the Ultimate price, with industry-specific self-service and agent assist.
Plans
LivePerson
Pricing could not be confirmed. See liveperson.com.
NICE CXone
Omnichannel Suite$110
per agent / month
Voice and digital channels, omnichannel routing, recording and compliance, AI routing and outbound engagement.
Essential Suite$135
per agent / month
Second tier. The page's feature grid shows which workforce and AI tools it includes beyond Omnichannel.
Core Suite$169
per agent / month
Third tier. The page's feature grid shows which workforce and AI tools it includes beyond Essential.
Complete Suite$209
per agent / month
Fourth tier. The page's feature grid shows which workforce and AI tools it includes beyond Core.
Ultimate Suite$249
per agent / month, plus $0.25 per session
The top package. The page lists $249 per agent per month and $0.25 per session.
Common questions
Which is cheaper, LivePerson or NICE CXone?
As of Nov 13, 2026, LivePerson has no price we could confirm, and NICE CXone starts at $110 per agent / month.
Which has a free plan, LivePerson or NICE CXone?
As of Nov 13, 2026, neither LivePerson nor NICE CXone has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.