Five9 vs LivePerson (2026): which should you pick?
As of Nov 13, 2026, Five9 and LivePerson share a 1.8 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about features, where Five9 grades higher, or value for money, where LivePerson does.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Five9
Cloud contact center for voice and digital channels, sold in bundles
LivePerson
Messaging and AI agent platform for enterprise customer service
Which one is for you
Pick Five9 if
- Fits if you run a contact centre with 50 or more concurrent seats
- Works for teams that want voice and digital on one platform
Look elsewhere if
- Skip it if you have fewer than 50 seats, as that is the minimum
- Watch out: Plus, Pro and Enterprise are quote-only
- Watch out: usage charges may apply, including SMS and AI minutes beyond the bundled ones
- Not for you if you want a free plan or trial, because neither is listed
Pick LivePerson if
- Fits if you run an enterprise service desk on messaging
- Works for teams that already buy through a sales rep
Look elsewhere if
- Skip it if you want a price, since plans are by quote
- Tight if you want analytics or generative AI, because those depend on entitlements agreed with a rep
- Pricey if you send WhatsApp or SMS campaigns, as proactive messages are billed at provider rates plus a 15% handling fee
- Watch out: the pricing page says LivePerson has been acquired by SoundHound AI
How we grade them
| 1.8GPAFive9Weak | 1.8GPALivePersonWeak | |
|---|---|---|
| Value for money | D$119 per concurrent seat for Digital and $159 for Core, with a 50-seat minimum, so about $5,950 a month at the floor. | CNo price is published; plans are by quote only. |
| Free plan and trial | FNo free plan and no trial is listed on the pricing page. | FNo free plan and no trial is listed, so you pay before you try it. |
| Features | BVoice and digital channels, AI for agents, virtual agents, workforce engagement and CRM adapters. Nothing in the listing is missing. | CMessaging channels, an agent workspace, a bot builder, knowledge AI and reporting. Analytics Studio and generative AI depend on entitlements agreed with sales. |
| Ease of use | CNo store rating on record. Enterprise rollout with adapters to connect. | CNo store rating on record. An enterprise rollout, with bots and knowledge to set up. |
| Platforms and integrations | BWeb, with Salesforce, ServiceNow, Dynamics, Zendesk, Oracle, Teams, Zoom and RingCentral. | BWeb only, with Salesforce, Workato, Medallia, WhatsApp and the big bot platforms. |
| Best for | a contact centre with voice and digital channels | enterprise messaging and AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Five9 and LivePerson. How we grade
Where they differ
- Five9 also covers workflow automation, live chat and business phone line.
- LivePerson also covers AI agents, business texting, whatsApp messaging and chatbots.
At a glance
| Five9 | LivePerson | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $119 per concurrent seat / month, 50-seat minimum | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Five9, Inc. | LivePerson |
| Price read from | five9.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Five9
- Prices are per concurrent user with a 50-seat minimum, and usage-based charges may apply, including SMS and AI minutes beyond the bundled ones.
- Only Digital and Core show a price; Plus, Pro and Enterprise are by quote, and the page asks for a form to show a customized figure.
- Workforce engagement is offered on a named-user basis; extra named seats beyond the concurrent seats sold are add-ons.
- WhatsApp is described as coming soon in the voice bundle notes.
LivePerson
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
Key features
Five9
- Voice and digital channels
- Voice, chat, email, SMS and MMS, and social messaging, with blended inbound and outbound, a dialer and call recording.
- AI for agents
- AI summaries, live transcription, insights, agent assist and knowledge are listed on the bundles, with 3,000 AI minutes per bundled seat plus usage charges.
- Intelligent virtual agents
- Self-service virtual agents for web, chatbot, voice, SMS or WhatsApp, which can sit alongside an existing on-premises contact center.
- Workforce engagement
- Quality management, workforce management and analytics, from Five9 or partners Verint and Calabrio, on the Pro and Enterprise bundles.
- CRM and UC adapters
- Adapters listed are Salesforce, ServiceNow, Dynamics, Zendesk or Oracle for CRM, and Microsoft Teams, Zoom, RingCentral and AT&T Office@hand for UC.
- Geo redundancy and 24/7 support
- Geo redundancy and 24/7 support are listed as part of the bundles.
LivePerson
- Messaging channels
- The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- Agent workspace
- A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- Conversation Builder
- A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- KnowledgeAI
- Pulls answers from knowledge bases, CRMs and content systems for both bots and human agents.
- Generative AI tools
- Copilot Summary, Copilot Assist and Copilot Rewrite help agents, and a hallucination-detection feature checks AI answers. Token entitlements come from sales.
- Reporting and analytics
- Report Center covers sentiment, intents, bots and voice analytics, and Analytics Studio analyzes speech and text conversations.
Plans
Five9
Digital$119
per concurrent seat / month, 50-seat minimum
Digital channels only, with a quote request on the page. The bundle grid lists AI summaries, insights and agent assist, with recording and a dialer on the other tiers.
Core$159
per concurrent seat / month, 50-seat minimum
All channels including voice, SMS and social messaging, with essential AI, recording, dialer, a choice of CRM or UC adapter and 24/7 support.
PlusCustom
All channels with advanced AI. Contact sales for flexible pricing.
ProCustom
All channels with essential AI and workforce engagement management. Contact sales for flexible pricing.
EnterpriseCustom
All channels with advanced AI and workforce engagement management. Contact sales for flexible pricing.
LivePerson
Pricing could not be confirmed. See liveperson.com.
Common questions
Which is cheaper, Five9 or LivePerson?
As of Nov 13, 2026, Five9 starts at $119 per concurrent seat / month, 50-seat minimum, and LivePerson has no price we could confirm.
Which has a free plan, Five9 or LivePerson?
As of Nov 13, 2026, neither Five9 nor LivePerson has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.