Mattermost vs Troop Messenger

Mattermost

• Organizations that must keep chat on their own servers or air-gapped networks
• DevOps and security teams that run incident response from chat
• Small technical teams comfortable hosting their own server

Troop Messenger

• Organizations that want to host their chat on their own servers
• Government and defense organizations, a segment the vendor targets directly
• Teams looking for chat and calls at a low per-user price

Mattermost

• No prices are published: Professional, Enterprise and Enterprise Advanced are quoted by sales and sold as prepaid annual seat subscriptions.
• Entry shows only the latest 10,000 channel messages and has community support only; the vendor suggests it for teams of fewer than 50 users.
• It is self-hosted by design; the only vendor-hosted option described is single-tenant Mattermost Cloud Enterprise, arranged through sales.
• Team Edition has no single sign-on, and the vendor does not recommend it for government or sensitive commercial workloads.

Troop Messenger

• No free plan is shown: the pricing page offers a 7-day trial of the Enterprise plan.
• Screen sharing, group calling, Burnout and LDAP/SSO need the Enterprise plan; Premium has audio calls and 1:1 video calls only.
• A Superior tier for 500+ users is marked as coming soon on the pricing page, and the vendor's own pages disagree on its price.
• The vendor's FAQ says video calling and screen sharing do not work in the UAE.

Mattermost

Channel-based messaging

1-1 and group messages, public and private channels, threaded discussions, file sharing and search across web, desktop and mobile, in 20 languages.

Playbooks

Repeatable playbooks for incident response, change management and compliance, with conditional checklists and escalation. The pricing page lists workflow automation from Enterprise.

Calls and screen sharing

1:1 audio calls with screen sharing are in every paid package, and group calls support about 50 concurrent users per self-hosted server. A 40-minute call limit is planned for Entry.

Boards

Kanban, table, calendar and gallery boards for assigning and tracking tasks next to the conversation. The pricing page lists work management from Enterprise.

AI agents

Agents summarize conversations and take actions using an LLM provider the customer chooses, or a self-hosted model in air-gapped environments.

Integrations and API

A REST API with an OpenAPI 3.0 spec, webhooks, slash commands and a plugin platform, with prebuilt integrations for tools such as Jira, GitHub and GitLab.

Troop Messenger

Messaging and groups

One-to-one and group chats with replies, forwarding, message edit and recall, and voice and video messages. Airtime groups let only admins and moderators post.

Audio and video calls

1:1 and group audio-video calls with screen sharing, plus Join Now for entering a group call already in progress. Group calling and screen sharing are Enterprise features.

Burnout

A one-to-one private chat window for confidential exchanges. Its messages vanish when a preset timer runs out and no chat backup is kept.

Forkout and Orange Member

Forkout sends one message or attachment to many users and groups in a single step. Orange Member invites customers and other non-employees as guest users.

AI features

AI File Summary gives in-chat summaries of shared files and AI Smart Suggestions proposes replies to incoming messages. The homepage also promotes translation and an AI Buddy assistant.

SaaS or on-premise hosting

Use the hosted service or run Troop Messenger on your own servers. LDAP, Active Directory and SSO integration is part of the Enterprise plan.

Mattermost

• Entry$0

  Free mode of the Enterprise Edition: Enterprise Advanced features with 10,000 viewable messages, community support, and no compliance or high availability.

• Team Edition$0

  Open-source, MIT-licensed edition for small teams and personal use under 250 activated users, without single sign-on.

• ProfessionalCustom

  For teams of up to 250 users: single sign-on, AD/LDAP sync, guest accounts and next-business-day support. Sold as prepaid annual seats.

• EnterpriseCustom

  Adds workflow automation, work management boards, compliance and data retention tools, federated communications and high availability.

• Enterprise AdvancedCustom

  Adds zero-trust attribute-based access controls, classification banners, burn-on-read messages and support for air-gapped environments.

Troop Messenger

• Premium$2.50

  per user / month

  One-to-one and group messaging, file sharing, audio calls and 1:1 video calls, guest users (Orange Member), Forkout and 150 GB of storage.

• Enterprise$5

  per user / month

  Premium plus screen sharing, group calling and video conferencing, Burnout chats, read receipts, LDAP/Active Directory/SSO and 1 TB of storage.

Mattermost

• Nonprofit

  3-year Professional license for $250

  Eligible nonprofit and open-source organizations can apply for a 3-year self-hosted Mattermost Professional subscription for up to 1,000 users for a $250 fee.

Troop Messenger

• Education

  70% off Enterprise for education

  The education pricing page invites schools, universities and training institutes to apply for 70% off the Enterprise subscription, with a 15-day free trial.

• Nonprofit

  70% off Enterprise for NGOs

  The NGO pricing page invites nonprofits and foundations to apply for 70% off the Enterprise subscription, with a 15-day free trial.