Retell AI vs Vogent (2026): which should you pick?

Pick Retell AI if

• Fits if you want to pay per minute with no monthly commitment
• Works for developers wiring phone agents into Twilio or HubSpot

Look elsewhere if

• Pricey if you add it up, as model, voice and telephony sit on top of the $0.055 base
• Watch out: HIPAA and BAA, SSO, role-based access and custom retention are Enterprise only
• Watch out: AI quality assurance and PII removal are charged per minute on top
• Not for you if you want a fixed bill, because cost moves with minutes

Pick Vogent if

• Fits if your agents need to call businesses and get through phone menus
• Works for developers building voice agents with transfers and tools

Look elsewhere if

• Skip it if you want a price, as none could be read
• Not for you if you want a free way in, since none is on record
• Watch out: the site says it is pending a SOC 2 Type II audit report
• Tight if you need fine-tuning, which is listed for enterprise only

Retell AI

• The rate is a sum of parts: voice infrastructure is $0.055 per minute, with model, voice and telephony on top, hence $0.07 to $0.31.
• The comparison table lists HIPAA and BAA, SSO, role-based access and custom data retention for Enterprise only.
• Dedicated implementation support and a dedicated stable server are Enterprise add-ons.
• Add-ons such as AI quality assurance and PII removal are charged per minute on top of the base rate.

Vogent

• No prices could be read: the pricing section on the homepage did not load in text form, so none are listed here.
• Fine-tuning with Vogent's solutions engineers is listed for the enterprise plan only.
• The site says it is pending a SOC 2 Type II audit report.

Retell AI

Inbound and outbound phone agents

Agents answer or place calls, transfer to a human, book appointments, use a knowledge base and navigate keypad menus.

Batch calls and caller ID

The deploy menu lists batch calling for high-volume campaigns, branded caller ID and verified phone numbers.

Testing and monitoring

Simulation testing, call transcripts and analytics, post-call analysis and AI quality assurance are listed for monitoring agents.

Model and voice choice

The cost estimator offers language models from OpenAI, Anthropic and Google and voices from Retell, ElevenLabs, Cartesia, Minimax, Fish and OpenAI.

Chat agents

The same platform runs chat agents, priced from $0.002 per message.

Vogent

Flow Builder

A no-code builder for agents that ask questions, hold conversations on set topics and call external tools, hosted on phone numbers chosen by area code.

IVR detection and navigation

Models that recognize phone menus and press the right keys so an outbound agent can reach a person.

Phone-tuned models

Vogent's own conversational models, tuned on noisy phone calls, plus off-the-shelf models and a way to connect your own OpenAI-compatible model.

Call history and analysis

Every call has a recording and transcript, extracted outcomes, and counterfactual analysis that tests new agents against past calls.

Transfers, knowledge bases and tools

Calls can transfer to a human or another agent, look up uploaded documents live, and hit APIs during the call.

Retell AI

• Pay as you go$0

  to start, then $0.07-$0.31 per minute

  Voice agents at $0.07-$0.31 per minute, chat agents from $0.002 per message, 20 free concurrent calls, API access and email support.

• EnterpriseCustom

  Custom voice and chat pricing, role-based access, custom SSO, MSA, DPA and BAA terms, and 24/7 support with a dedicated portal.

Vogent

Pricing could not be confirmed. See vogent.ai.