Base44 refund policy
Base44 states a refund policy with no set window, and you cancel in your own settings.
Base44 refunds and cancellation
Ordinary · checked Oct 18, 2026
The terms say it twice over: fees are non-cancelable and non-refundable, renewal charges included. Pick the wrong plan and you can ask, but it is an exception that support decides, and a prorated refund minus processing fees if they say yes. The exit itself is clean: you cancel in the settings, keep everything until the period ends, and can undo it before then. No refunds plus a self-serve door is the ordinary deal, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms of service say that unless applicable law requires otherwise the fees are non-cancelable and non-refundable, and that renewal charges are non-cancelable and non-refundable once a renewal term begins. The billing FAQ adds that if you bought the wrong plan or billing cycle you can ask support, which reviews each case and, if an exception is approved, gives a prorated refund minus processing fees.
Stated on base44.com- How to cancel Base44
You cancel from the workspace settings, under Plan & Subscriptions, using the More actions icon on the plan's row. The terms give the same two routes: turn auto-renewal off in the account settings, or ask support to end it, with termination taking effect at the end of the current term. A workspace on a custom Enterprise contract has no More actions icon and has to ask the Base44 team.
- Click your workspace name at the bottom left of your account
- Click Settings
- Under General, click Plan & Subscriptions
- In the Subscriptions table, click the More actions icon on your plan's row
- Click Cancel plan
- Follow the prompts to confirm
- If a plan change such as a downgrade is already scheduled, click Cancel Change first
- What you keep afterwards
You keep full access until the end of the billing period, then the workspace drops to the free plan, which limits you to 5 apps. If you have more than 5, you pick which 5 stay published and the rest are unpublished; paid-only features also stop. Superagents keep running but any Superagent phone number is released. Until the period ends, Reactivate Plan undoes the cancellation.
Stated on docs.base44.com- Renewals
The terms say a subscription renews automatically at the end of each term unless auto-renewal is turned off, and that the payment method is charged with or without prior notice unless the law requires one. Base44 says it may attempt the charge up to three weeks early, that renewals are at the then-current price without introductory discounts, and that for yearly plans it will endeavour to give notice where required.
Stated on base44.com
In your favour
- Cancelling is a few clicks in your own workspace settings, with nobody to write to.
- You keep the plan in full until the end of the period you have paid for.
- Reactivate Plan puts the subscription back at any point before the cancellation takes effect.
- Your apps stay in the account on the free plan, though only 5 of them stay published.
Watch out for
- The terms say fees and renewal charges alike are non-cancelable and non-refundable.
- A refund for the wrong plan is an exception support decides, and it is prorated minus processing fees.
- Renewals can be charged up to three weeks early, at the current price with introductory discounts dropped.
- Bought it in the App Store or on Google Play? Apple or Google handles the cancelling and the refund.
Getting help from Base44
Ordinary · checked Oct 18, 2026
Everyone gets the same three things: a large documentation site with an AI assistant on every page, a ticket you can file and track, and a Discord where the team turns up alongside other builders. Nothing is promised about the answer. Base44 says plainly that response times vary with ticket volume, there are no hours anywhere, and priority support only starts on the Elite plan. That is the ordinary deal, and a C.
Ways to get help
Contact form or ticket
A support ticket filed from the account, with your tickets listed under My Support Tickets so you can track or update them. Base44 asks for the app link, what you expected, what happened and a screenshot, and asks you not to open duplicates.
Stated on docs.base44.comAccount manager
The billing page says the Enterprise plan comes with a dedicated account manager and solution engineer, plus onboarding, training and security review support. Enterprise pricing is arranged with the sales team.
Stated on docs.base44.comHelp centre
Documentation covering account and billing, apps, integrations, workspaces, Superagents and the developer SDK, open to anyone, with an Ask a question AI assistant on every page whose answers the site says may contain mistakes.
Stated on docs.base44.comCommunity or forum
A Discord server that the support page describes as real-time help from the community and the Base44 team, and the place it sends you for help with building your own app, which tickets do not cover.
Stated on docs.base44.com
Not listed on Base44’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The billing page lists priority support as a feature of the Elite and Business plans, and a dedicated account manager and solution engineer on Enterprise. No faster route is listed for Free, Starter, Builder or Pro. Base44 also says its human support team works in English only and may ask you to rewrite a ticket sent in another language.
Stated on docs.base44.com
In your favour
- Free users can file a ticket and track it, not just read the documentation.
- The documentation is unusually detailed on billing, with the clicks for cancelling spelled out.
- Discord puts you in front of the team as well as other builders, which tickets do not cover for app-building help.
Watch out for
- Base44 says response times vary with ticket volume, and states no target at all.
- No page gives support hours, so there is no telling when anyone is reading.
- Priority support starts at the Elite plan: the cheaper paid plans queue with the free ones.
- Human support is in English only, and a ticket in another language may be sent back to rewrite.
What these two grades rest on. Read on 18 October 2026: Base44's terms of service, its documentation on billing and plans (which covers cancelling, downgrading and App Store and Google Play purchases) and its page on contacting support, plus the pricing page. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Base44 refund and cancellation questions
Does Base44 give refunds?
The terms of service say that unless applicable law requires otherwise the fees are non-cancelable and non-refundable, and that renewal charges are non-cancelable and non-refundable once a renewal term begins. The billing FAQ adds that if you bought the wrong plan or billing cycle you can ask support, which reviews each case and, if an exception is approved, gives a prorated refund minus processing fees. This is Base44's own policy, as read on Oct 18, 2026.
How do I cancel Base44?
You cancel from the workspace settings, under Plan & Subscriptions, using the More actions icon on the plan's row. The terms give the same two routes: turn auto-renewal off in the account settings, or ask support to end it, with termination taking effect at the end of the current term. A workspace on a custom Enterprise contract has no More actions icon and has to ask the Base44 team. The steps its help page gives: 1. Click your workspace name at the bottom left of your account. 2. Click Settings. 3. Under General, click Plan & Subscriptions. 4. In the Subscriptions table, click the More actions icon on your plan's row. 5. Click Cancel plan. 6. Follow the prompts to confirm. 7. If a plan change such as a downgrade is already scheduled, click Cancel Change first.
What happens to my data if I cancel Base44?
You keep full access until the end of the billing period, then the workspace drops to the free plan, which limits you to 5 apps. If you have more than 5, you pick which 5 stay published and the rest are unpublished; paid-only features also stop. Superagents keep running but any Superagent phone number is released. Until the period ends, Reactivate Plan undoes the cancellation.
How do I contact Base44 support?
Base44's pages list these ways to get help: contact form or ticket, account manager, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Base44 renew automatically?
The terms say a subscription renews automatically at the end of each term unless auto-renewal is turned off, and that the payment method is charged with or without prior notice unless the law requires one. Base44 says it may attempt the charge up to three weeks early, that renewals are at the then-current price without introductory discounts, and that for yearly plans it will endeavour to give notice where required.
Before paying for a year, check what Base44 costs month to month on its pricing page. We read these policies; we haven’t asked Base44 for a refund or contacted its support.
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