Confluence refund policy
Confluence's longest stated refund window is 30 days, and you cancel in your own settings.
Confluence refunds and cancellation
Good · checked Oct 18, 2026
Atlassian gives you 30 days to undo a first purchase, which is a real window and more than many write down. It is a B rather than an A because the refund covers only that first purchase: Atlassian's own page says renewals and upgrades cannot be refunded at all, and you have to ask rather than click. Cancelling itself is clean, done by a billing admin in the Atlassian admin console.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
Atlassian's refund page says you can request a refund if it is your initial purchase of the app and you ask within 30 days of buying, and that no refund can be offered after that. A monthly cloud subscription is refundable only within the first paid month after the trial, a new annual one only within 30 days of purchase. Renewals, upgrades and usage-based charges cannot be refunded.
Stated on support.atlassian.com- How to cancel Confluence
A subscription is ended by deactivating it in the Atlassian admin console's billing section, which billing admins, organization admins and site administrators can do. On the older billing experience the same thing is done from the my.atlassian.com account page. Deactivating mid-cycle is scheduled for the end of the current billing cycle, and Enterprise plans are handled by writing to Atlassian instead.
- Sign in to the Atlassian admin console's billing section and pick the billing account if there is more than one
- Select Subscriptions and find the Confluence subscription
- Select Manage on that subscription
- Open more actions and select Deactivate
- Review the cancellation and confirm it
- What you keep afterwards
Atlassian says a deactivated subscription stops renewing and the site stays reachable for 15 days after the subscription period ends, when the site is deactivated and the product data is kept for a period that varies by plan. A Free plan is deactivated straight away, and deactivating during a trial ends the trial. You can ask for personal data to be deleted at once.
Stated on support.atlassian.com- Renewals
The Atlassian cloud terms say a subscription term renews automatically at the rates current at the time, for a term matching the last one, or twelve months where the last was a year or more. Either side can decline to renew by giving notice before the term ends, through account settings, by contacting support or otherwise. No notice period and no renewal reminder are stated.
Stated on atlassian.com
In your favour
- Thirty days to undo a first purchase, monthly or annual, which Atlassian puts in writing.
- A billing or site admin deactivates the subscription in the admin console, with nobody to call.
- Your site stays reachable for 15 days after the period ends, so there is room to get data out.
- No notice period: declining to renew before the term ends is enough.
Watch out for
- Renewals and upgrades cannot be refunded at all, so the 30 days really are a first-purchase offer.
- You have to ask for the refund; there is no button that returns the money.
- Deactivate mid-cycle and nothing is credited: it simply takes effect at the end of the cycle.
- How long data is kept after the site is deactivated depends on the plan, which the page does not spell out.
Getting help from Confluence
Good · checked Oct 18, 2026
Atlassian is unusually open about what support costs and what it buys: raise a ticket on Standard and the published target is a first reply in two business hours when the app is down, three business days for a how-to question. Premium gets round-the-clock cover for the worst problems. It stops short of an A because there is no live chat anywhere, the phone number is Enterprise-only, and a Free Confluence site gets the forum and the docs rather than a queue.
Ways to get help
Phone
A dedicated phone number comes with Enterprise, alongside a dedicated senior support team. The same comparison marks phone support as not available on Standard or Premium.
Stated on confluence.atlassian.comContact form or ticket
A support request raised with Atlassian's cloud support team. The support offerings page says the people entitled to raise one are the product and site admins of Standard, Premium and Enterprise sites, with organization admins added on Premium and Enterprise.
Stated on confluence.atlassian.comHelp centre
Confluence Cloud documentation on Atlassian Support, readable without signing in, covering pages and spaces, administration, permissions, billing and deactivating a subscription.
Stated on support.atlassian.comCommunity or forum
The Atlassian Community's Confluence questions board, a public forum where users and Atlassian staff answer questions. The pricing page gives this as the support that comes with the Free plan.
Stated on community.atlassian.com
Not listed on Confluence’s pages: live chat.
- When people answer
The support offerings page states technical support hours of 9 hours a day, Monday to Friday, on Standard. Premium is round the clock for an application-down issue, 24/5 for serious degradation and 9 hours Monday to Friday below that. Enterprise is round the clock for all technical issues. The Confluence pricing page words the same thing as 9/5 regional support and 24/7 support for critical issues.
Stated on confluence.atlassian.com- How fast it says it replies
Atlassian publishes initial response targets by severity. Standard aims at 2 business hours for an application down, 6 business hours for serious degradation, 1 business day for moderate impact, 2 business days for low impact and 3 business days for how-to questions. Premium aims at 1 hour for an application down, Enterprise at 30 minutes.
Stated on confluence.atlassian.com- What depends on your plan
The Confluence pricing page gives Atlassian Community support on Free, 9/5 regional support on Standard, and 24/7 support for critical issues on Premium with a stated 1-hour response from a dedicated team. Enterprise adds a dedicated senior team and a phone number. Support is bundled with the paid licence rather than sold separately.
Stated on atlassian.com
In your favour
- Atlassian publishes first-reply targets by severity, which almost nobody in this category does.
- Premium buys round-the-clock cover when Confluence is down, not just office hours.
- The documentation and the community forum are open to everyone, free sites included.
- Support comes with the paid licence rather than as an extra line on the bill.
Watch out for
- A Free site gets the forum and the docs: no ticket, no person.
- Only product and site admins may raise a request, so everyone else goes through one of them.
- There is no live chat on any plan, and the phone number is Enterprise only.
- On Standard a how-to question has a three-business-day target, which is a long wait for a small question.
What these two grades rest on. Read on 18 October 2026: Atlassian's pages on requesting a refund and on deactivating a subscription, its cloud licensing FAQ, the Atlassian cloud terms of service, the support offerings comparison, the Confluence pricing page, the Confluence Cloud documentation and the Atlassian Community. These are Atlassian's account-wide rules rather than a Confluence policy. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Confluence refund and cancellation questions
Does Confluence give refunds?
Atlassian's refund page says you can request a refund if it is your initial purchase of the app and you ask within 30 days of buying, and that no refund can be offered after that. A monthly cloud subscription is refundable only within the first paid month after the trial, a new annual one only within 30 days of purchase. Renewals, upgrades and usage-based charges cannot be refunded. This is Confluence's own policy, as read on Oct 18, 2026.
How do I cancel Confluence?
A subscription is ended by deactivating it in the Atlassian admin console's billing section, which billing admins, organization admins and site administrators can do. On the older billing experience the same thing is done from the my.atlassian.com account page. Deactivating mid-cycle is scheduled for the end of the current billing cycle, and Enterprise plans are handled by writing to Atlassian instead. The steps its help page gives: 1. Sign in to the Atlassian admin console's billing section and pick the billing account if there is more than one. 2. Select Subscriptions and find the Confluence subscription. 3. Select Manage on that subscription. 4. Open more actions and select Deactivate. 5. Review the cancellation and confirm it.
What happens to my data if I cancel Confluence?
Atlassian says a deactivated subscription stops renewing and the site stays reachable for 15 days after the subscription period ends, when the site is deactivated and the product data is kept for a period that varies by plan. A Free plan is deactivated straight away, and deactivating during a trial ends the trial. You can ask for personal data to be deleted at once.
How do I contact Confluence support?
Confluence's pages list these ways to get help: phone, contact form or ticket, help centre and community or forum. The support offerings page states technical support hours of 9 hours a day, Monday to Friday, on Standard. Premium is round the clock for an application-down issue, 24/5 for serious degradation and 9 hours Monday to Friday below that. Enterprise is round the clock for all technical issues. The Confluence pricing page words the same thing as 9/5 regional support and 24/7 support for critical issues. Atlassian publishes initial response targets by severity. Standard aims at 2 business hours for an application down, 6 business hours for serious degradation, 1 business day for moderate impact, 2 business days for low impact and 3 business days for how-to questions. Premium aims at 1 hour for an application down, Enterprise at 30 minutes. No live chat was listed, as read on Oct 18, 2026.
Does Confluence renew automatically?
The Atlassian cloud terms say a subscription term renews automatically at the rates current at the time, for a term matching the last one, or twelve months where the last was a year or more. Either side can decline to renew by giving notice before the term ends, through account settings, by contacting support or otherwise. No notice period and no renewal reminder are stated.
Can I try Confluence before paying?
Yes. 7-day free trial of Standard or Premium; no payment information required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Confluence costs month to month on its pricing page. We read these policies; we haven’t asked Confluence for a refund or contacted its support.
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