Dashlane refund policy
Dashlane's longest stated refund window is 30 days, and you cancel in your own settings.
Dashlane refunds and cancellation
Good · checked Oct 18, 2026
Pay for a year and you have 30 days to change your mind, counted from the start of the subscription or from a renewal, and the refund is a button in the web app rather than an email to anyone. Dashlane also promises to tell you 30 days before a renewal, which almost nobody does. The one thing keeping it off an A is the terms' line that monthly subscriptions are not eligible for a refund at all.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
Dashlane's terms say the full fee for an annual subscription is refunded if you request a refund within 30 days of the subscription start or renewal, and that monthly subscriptions, where available, are not eligible. The help article words it more loosely as a full refund when you cancel within 30 days of buying; we have gone with the terms. Once you cancel in the web app a Request refund link appears.
Stated on dashlane.com- How to cancel Dashlane
A subscription bought on Dashlane's website with a credit card is cancelled in the web app, from the Vault menu's Subscription page, and Dashlane notes the option appears only in a computer browser, not in the mobile or macOS apps. One bought through Google Play, the App Store or PayPal is cancelled with that company instead. Cancelling turns off auto-renewal rather than cutting access off.
- Open Dashlane in a computer browser and open the Vault menu at the top left
- Select Subscription
- On the Subscription page, select Cancel your subscription in the right panel
- On the next page, select Continue cancellation
- Before leaving the page, select Request refund in the right panel if you want one
- What you keep afterwards
Dashlane says you keep the plan until the current billing period ends and keep everything saved in the account. Once the subscription ends you can still log in, but passwords become available for export only: you cannot add, edit, copy or view them until you buy a plan again or export them to a CSV file. Deleting the account removes all the data from Dashlane.
Stated on support.dashlane.com- Renewals
The terms say a subscription renews automatically for a period of the same length at the rates then in effect unless you cancel, and that Dashlane will inform you at least 30 days before the renewal date. If a payment fails it will ask you to update the card, and may suspend or end access if nothing arrives within 15 days of the renewal.
Stated on dashlane.com
In your favour
- Thirty days on an annual plan, counted from a renewal as well as from the first purchase.
- Dashlane says it will tell you at least 30 days before a renewal, which hardly any subscription does.
- The refund is a Request refund button in the web app, not an email to a support queue.
- You keep every saved item after cancelling and can export your passwords to a CSV file.
Watch out for
- The terms say monthly subscriptions are not eligible for a refund at all.
- Once the plan ends your passwords are export-only: no adding, editing, copying or viewing them.
- The cancel and refund options only appear in a computer browser, not the mobile or macOS apps.
- Bought it through Apple, Google or PayPal? You cancel and claim the refund with them, not Dashlane.
Getting help from Dashlane
Excellent · checked Oct 18, 2026
Dashlane spells out exactly what you get, which is rare. A chatbot takes your question first, and if you are on an active plan or trial it will put you through to an agent, in English, French, German or Spanish, weekdays from 6am to 6pm Eastern. Outside those hours the bot passes your issue on and an agent emails you back. Add a large, well-sorted help centre and that is an A.
Ways to get help
Live chat
A chatbot you open from the help centre, give your login email and describe the issue to. Dashlane says it can connect you with an agent when necessary if you are on an active plan or trial, and that outside chat hours it passes the issue to support for an agent to email you.
Stated on support.dashlane.comPhone
Dashlane says phone support is available only to admins of organizations on particular plans, and only through the Admin Console. It is not offered on personal plans.
Stated on support.dashlane.comHelp centre
A searchable help centre, open without signing in and offered in several languages, with sections on setting up, managing a subscription and billing, cancelling a plan, deleting an account, exporting data and fixing problems.
Stated on support.dashlane.com
Not listed on Dashlane’s pages: email, contact form or ticket.
- When people answer
Dashlane says you can chat with an agent in English, French, German or Spanish from Monday to Friday, 6am to 6pm Eastern time. At other times the chatbot sends your issue to support and an agent gets back to you by email.
Stated on support.dashlane.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Dashlane says the chatbot can connect you with an agent if you are on an active plan or trial, and that otherwise agent access is only available in specific circumstances. Phone support is kept for admins of organizations on particular plans, through the Admin Console.
Stated on support.dashlane.com
In your favour
- Anyone on an active plan or trial can be put through to a live agent by the chatbot.
- Agents chat in four languages, not only English.
- The chat hours are published: weekdays, 6am to 6pm Eastern.
- Out of hours the bot hands your issue on and an agent emails you rather than leaving it.
Watch out for
- A chatbot goes first and decides whether an agent is needed.
- Chat hours are weekdays only, which is the middle of the night in much of the world.
- Once your plan lapses, Dashlane says agent access is only for specific circumstances.
- No page states how long an emailed reply takes when the chat is closed.
What these two grades rest on. Read on 18 October 2026: Dashlane's terms of service with their payment, renewal and cancellation sections, and its help centre articles on managing a subscription and billing, cancelling, getting a refund, deleting an account, and how to get help with personal plans. Its help centre turned our plain reader away, so these were read in a browser. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Dashlane refund and cancellation questions
Does Dashlane give refunds?
Dashlane's terms say the full fee for an annual subscription is refunded if you request a refund within 30 days of the subscription start or renewal, and that monthly subscriptions, where available, are not eligible. The help article words it more loosely as a full refund when you cancel within 30 days of buying; we have gone with the terms. Once you cancel in the web app a Request refund link appears. This is Dashlane's own policy, as read on Oct 18, 2026.
How do I cancel Dashlane?
A subscription bought on Dashlane's website with a credit card is cancelled in the web app, from the Vault menu's Subscription page, and Dashlane notes the option appears only in a computer browser, not in the mobile or macOS apps. One bought through Google Play, the App Store or PayPal is cancelled with that company instead. Cancelling turns off auto-renewal rather than cutting access off. The steps its help page gives: 1. Open Dashlane in a computer browser and open the Vault menu at the top left. 2. Select Subscription. 3. On the Subscription page, select Cancel your subscription in the right panel. 4. On the next page, select Continue cancellation. 5. Before leaving the page, select Request refund in the right panel if you want one.
What happens to my data if I cancel Dashlane?
Dashlane says you keep the plan until the current billing period ends and keep everything saved in the account. Once the subscription ends you can still log in, but passwords become available for export only: you cannot add, edit, copy or view them until you buy a plan again or export them to a CSV file. Deleting the account removes all the data from Dashlane.
How do I contact Dashlane support?
Dashlane's pages list these ways to get help: live chat, phone and help centre. Dashlane says you can chat with an agent in English, French, German or Spanish from Monday to Friday, 6am to 6pm Eastern time. At other times the chatbot sends your issue to support and an agent gets back to you by email. No email or contact form or ticket was listed, as read on Oct 18, 2026.
Does Dashlane renew automatically?
The terms say a subscription renews automatically for a period of the same length at the rates then in effect unless you cancel, and that Dashlane will inform you at least 30 days before the renewal date. If a payment fails it will ask you to update the card, and may suspend or end access if nothing arrives within 15 days of the renewal.
Can I try Dashlane before paying?
Yes. 14-day free trial of the Premium plan. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Dashlane costs month to month on its pricing page. We read these policies; we haven’t asked Dashlane for a refund or contacted its support.
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