Descript refund policy
Descript's longest stated refund window is 2 days, and you cancel in your own settings.
Descript refunds and cancellation
Good · checked Oct 18, 2026
Descript does publish a refund window, which already puts it ahead of plenty of rivals, but 48 hours is a blink. Miss it and the money is gone: there are no prorated refunds for the rest of a term you cancel. Cancelling itself is quick, you stay on the plan to the end of the cycle, and your projects survive the drop to Free. A real but short window you have to write in for is a B.
- Refund window
- 2 days
- How you cancel
- Yourself, in settings
- Getting your money back
Descript refunds a plan purchase if you ask within 48 hours of the invoice date, and an extra editor seat within seven days. Top-ups of media minutes or AI credits are not refundable. You request one by submitting a ticket to support from the email on the account. Cancelling or downgrading partway through a term earns no prorated refund for the time left.
Stated on help.descript.com- How to cancel Descript
Cancelling is the same as downgrading to the Free plan, and you do it in App Settings under the Plan tab, picking the right Drive first if you own more than one. A reason is required. You can undo a pending cancellation from the same tab before the cycle ends. Support can only act on a cancellation request from the Drive owner's own email address.
- Log in at web.descript.com or open the desktop app
- Open App Settings with Command or Control and comma
- If you own several Drives, pick the right one in the sidebar
- Go to the Plan tab and click Change plan
- Choose Downgrade to Free
- Select a reason for cancelling, then click Cancel subscription
- Follow the prompts until the cancellation is confirmed
- What you keep afterwards
You keep the paid plan until the end of the billing cycle, then the Drive moves to the Free plan. Existing projects stay accessible, though features your old plan paid for stop working. Any top-up balance is preserved but unusable until you pay again, and its original 12-month expiry keeps running. A separate article covers deleting the account outright.
Stated on help.descript.com- Renewals
Plans renew automatically, and the renewal date, time and time zone are shown under Billing cycle in the Drive's plan settings. No reminder before a renewal is mentioned. Descript advises making any change before the renewal date to avoid an unexpected charge, since nothing comes back afterwards.
Stated on help.descript.com
In your favour
- There is a written refund window at all, which is more than many editing tools offer.
- Cancelling is seven steps in App Settings, and you can undo it before the cycle ends.
- Your projects stay accessible after the Drive drops to the Free plan.
- An extra editor seat gets a longer window than a plan does: seven days instead of 48 hours.
Watch out for
- Forty-eight hours is the whole window on a plan, counted from the invoice date.
- Cancel mid-term and nothing is refunded for the months you have paid for and will not use.
- Top-ups of media minutes and AI credits are non-refundable, full stop.
- Each Drive is billed separately, so cancelling one does not stop charges on another.
Getting help from Descript
Excellent · checked Oct 18, 2026
Descript says the quiet part out loud: its support team are humans, they work Monday to Friday from 5am to 5pm Pacific, and paid plans get live chat with them. Everyone else, account or not, can email. Behind that sit a thorough help centre, a weekly live Q&A and a Discord. Live help on every paid plan with the hours published is an A, even if the clock stops at the weekend.
Ways to get help
Live chat
Live chat with Descript's support team, which the page describes as humans rather than a bot, offered to paid plans during the hours it publishes.
Stated on help.descript.comEmail
Email support, which Descript says is open to everyone, including people who do not have a Descript account at all.
Stated on help.descript.comContact form or ticket
A ticket form for the support team, which is also the route for a refund request. It has to come from the email address on the account, and for a cancellation from the Drive owner's address.
Stated on help.descript.comAccount manager
Enterprise plans include a dedicated Customer Success Manager for onboarding, training and ongoing account needs, with one-to-one sessions built around the team's workflows.
Stated on help.descript.comHelp centre
A large help centre covering recording, editing, exporting, team management, billing and the API, published in plain text as well as HTML and readable without an account.
Stated on help.descript.comCommunity or forum
A Discord server, a subreddit moderated by the team and a Facebook group, plus a live Q&A run by the support team every Tuesday. Descript says the community spaces are not support channels and sends account and billing problems to its team.
Stated on help.descript.com
Not listed on Descript’s pages: phone.
- When people answer
Descript says its support team humans are available Monday to Friday, from 5am to 5pm Pacific Time. Weekends are not covered. The weekly live Q&A runs on Tuesdays at 11am Pacific, with a second session listed for Wednesdays at 1pm.
Stated on help.descript.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Live chat with the support team is marked as available to paid plans. Email support is open to everyone, with or without an account. Enterprise plans add a dedicated Customer Success Manager. No page read names a priority queue or a faster target for the higher paid tiers.
Stated on help.descript.com
In your favour
- Paid plans get live chat with people, and Descript names the hours in writing.
- Email support is open even to people who have never made an account.
- The support team runs a live Q&A every week, recorded afterwards if you miss it.
- The help centre is unusually complete on billing: refunds, cancelling, renewals and charges.
Watch out for
- Those hours are weekdays only, 5am to 5pm Pacific, so a weekend problem waits.
- No reply time is published for email, only the hours the team works.
- There is no phone number anywhere on the pages read.
- Discord and the subreddit are not support channels, and Descript says so.
What these two grades rest on. Read on 18 October 2026: Descript's help articles on its refund policy, downgrading or cancelling a subscription, how billing works, when a plan renews, getting help, the community channels and the Enterprise plan. Descript publishes its help centre in plain text as well as HTML, so the pages were read in full. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Descript refund and cancellation questions
Does Descript give refunds?
Descript refunds a plan purchase if you ask within 48 hours of the invoice date, and an extra editor seat within seven days. Top-ups of media minutes or AI credits are not refundable. You request one by submitting a ticket to support from the email on the account. Cancelling or downgrading partway through a term earns no prorated refund for the time left. This is Descript's own policy, as read on Oct 18, 2026.
How do I cancel Descript?
Cancelling is the same as downgrading to the Free plan, and you do it in App Settings under the Plan tab, picking the right Drive first if you own more than one. A reason is required. You can undo a pending cancellation from the same tab before the cycle ends. Support can only act on a cancellation request from the Drive owner's own email address. The steps its help page gives: 1. Log in at web.descript.com or open the desktop app. 2. Open App Settings with Command or Control and comma. 3. If you own several Drives, pick the right one in the sidebar. 4. Go to the Plan tab and click Change plan. 5. Choose Downgrade to Free. 6. Select a reason for cancelling, then click Cancel subscription. 7. Follow the prompts until the cancellation is confirmed.
What happens to my data if I cancel Descript?
You keep the paid plan until the end of the billing cycle, then the Drive moves to the Free plan. Existing projects stay accessible, though features your old plan paid for stop working. Any top-up balance is preserved but unusable until you pay again, and its original 12-month expiry keeps running. A separate article covers deleting the account outright.
How do I contact Descript support?
Descript's pages list these ways to get help: live chat, email, contact form or ticket, account manager, help centre and community or forum. Descript says its support team humans are available Monday to Friday, from 5am to 5pm Pacific Time. Weekends are not covered. The weekly live Q&A runs on Tuesdays at 11am Pacific, with a second session listed for Wednesdays at 1pm. No phone was listed, as read on Oct 18, 2026.
Does Descript renew automatically?
Plans renew automatically, and the renewal date, time and time zone are shown under Billing cycle in the Drive's plan settings. No reminder before a renewal is mentioned. Descript advises making any change before the renewal date to avoid an unexpected charge, since nothing comes back afterwards.
Before paying for a year, check what Descript costs month to month on its pricing page. We read these policies; we haven’t asked Descript for a refund or contacted its support.
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