ExpressVPN refund policy

ExpressVPN's longest stated refund window is 30 days, and you cancel in your own settings.

Refund window: 30 daysYourself, in settingsRead Oct 18, 2026 on expressvpn.com

ExpressVPN refunds and cancellation

BGrade

Good · checked Oct 18, 2026

Thirty days to change your mind, a full refund, no reason needed, and the money back on the original card within about a week. Good. What keeps it off an A is who it is for: first-time buyers only, never a renewal, and not at all if you subscribed inside the iPhone or Android app. Since the headline deal is a 15-month term that then renews at the full yearly price, the renewal is exactly where you might want your money back.

Refund window: 30 days
How you cancel: Yourself, in settings

Getting your money back: The terms give a Money-Back Guarantee: cancel for any reason within 30 calendar days of your initial purchase and you get a full refund, requested from the Account and Billing receipts page or by contacting support by chat or email. It is for new subscribers only, does not cover renewals, gift-code purchases or some promotions, and refunds are generally processed within 7 days to the original payment method.
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How to cancel ExpressVPN: A subscription bought on expressvpn.com is cancelled from the My subscription page in the account, under Automatic renewal. The article says plainly that you cannot cancel inside the ExpressVPN app, and that if no Cancel subscription option appears, because a renewal payment failed, you remove the saved payment method instead. An App Store or Google Play subscription is cancelled in that store.
Open a browser and go to the My subscription page, signing in if asked
Under Automatic renewal, click Cancel subscription
Follow the prompts to confirm
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What you keep afterwards: You are not billed for another cycle and keep using ExpressVPN until the last day of the cycle you paid for, after which access is suspended until you make a renewal payment. The same article says logins already stored in an ExpressKeys account can still be opened once the subscription has lapsed, though you cannot add new ones. A VPN holds no documents, so there is nothing to export.
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Renewals: Auto-renewal is on by default for cards, PayPal, Apple Pay and Google Pay, and you are charged again on the renewal date unless you cancel before midnight on it. ExpressVPN says the initial price, the renewal price and the frequency are shown at checkout immediately above the subscribe button, that an introductory discount applies to the first term only, and that the renewal rate may change with advance notice.
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In your favour

Thirty days to change your mind on a first purchase, for any reason, with the full amount back.
Refunds are stated to go back to the original payment method, generally within seven days.
You cancel it yourself on the account page, and you keep the service to the last day of the cycle.
The renewal price and date are shown at checkout, right above the button you press.

Watch out for

The guarantee is for first-time buyers only, and never applies to a renewal charge.
Subscribe inside the iPhone or Android app and the guarantee does not apply: Apple or Google decides.
The cheap first 15 months renew at the full yearly price, which is where most of the money is.
You cannot cancel from inside the app: it has to be the website or the app store.

Getting help from ExpressVPN

AGrade

Excellent · checked Oct 18, 2026

This is what good looks like. Live chat with the support team, stated as running 24 hours a day, every day, open from the support page without even signing in, and backed by a large written support centre with setup guides and troubleshooting for every platform. Refunds are handled through that same chat. The only thing missing is a published reply time, and with round-the-clock chat you hardly need one.

Ways to get help

Live chat
The support page offers live chat under the heading Get 24/7 live support, and the refund article tells you to chat with the Support Team to ask for your money back. The chat opens from the page without signing in.
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Email
The terms say a refund under the Money-Back Guarantee can be requested by contacting support by chat or by email, so email is a stated route as well as the chat. No address is published on the support page itself.
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Help centre
The Support Center is divided into setting up the apps, troubleshooting, managing your account and learning about the products, with per-platform guides for Windows, Mac, Linux, iOS, Android, routers, TV devices and browser extensions, plus an FAQ. It is open to anyone.
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Not listed on ExpressVPN’s pages: phone.

When people answer: The support page states 24/7 live support and invites you to ask questions by live chat. It gives no separate opening times for any other channel, and no time zone, which with round-the-clock cover it does not need.
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How fast it says it replies: Its pages do not say.
What depends on your plan: None of the pages read makes support depend on the plan. The 24/7 live chat is offered from the public support page rather than from inside an account, and the refund article sends Basic, Advanced and Express Pro customers alike to the same Support Team.
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In your favour

Live chat with the support team is stated as open 24 hours a day, every day.
The chat opens straight from the support page, without signing in first.
The support centre is large and per-platform, from routers and Fire Stick to browser extensions.
Support is the same whichever plan you are on: no priority tier to buy.

Watch out for

No target reply time is published for the chat or for email.
There is no phone number anywhere on the pages read.
ExpressVPN says messages sent to it are collected and analysed by a service partner.

What these two grades rest on. Read on 18 October 2026: ExpressVPN's terms of service and its refund clause, the support articles on its refund policy, on cancelling a subscription and on renewing one, the pricing page's money-back line and the support centre with its live chat. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

ExpressVPN refund and cancellation questions

Does ExpressVPN give refunds?

The terms give a Money-Back Guarantee: cancel for any reason within 30 calendar days of your initial purchase and you get a full refund, requested from the Account and Billing receipts page or by contacting support by chat or email. It is for new subscribers only, does not cover renewals, gift-code purchases or some promotions, and refunds are generally processed within 7 days to the original payment method. This is ExpressVPN's own policy, as read on Oct 18, 2026.

How do I cancel ExpressVPN?

A subscription bought on expressvpn.com is cancelled from the My subscription page in the account, under Automatic renewal. The article says plainly that you cannot cancel inside the ExpressVPN app, and that if no Cancel subscription option appears, because a renewal payment failed, you remove the saved payment method instead. An App Store or Google Play subscription is cancelled in that store. The steps its help page gives: 1. Open a browser and go to the My subscription page, signing in if asked. 2. Under Automatic renewal, click Cancel subscription. 3. Follow the prompts to confirm.

What happens to my data if I cancel ExpressVPN?

You are not billed for another cycle and keep using ExpressVPN until the last day of the cycle you paid for, after which access is suspended until you make a renewal payment. The same article says logins already stored in an ExpressKeys account can still be opened once the subscription has lapsed, though you cannot add new ones. A VPN holds no documents, so there is nothing to export.

How do I contact ExpressVPN support?

ExpressVPN's pages list these ways to get help: live chat, email and help centre. The support page states 24/7 live support and invites you to ask questions by live chat. It gives no separate opening times for any other channel, and no time zone, which with round-the-clock cover it does not need. No phone was listed, as read on Oct 18, 2026.

Does ExpressVPN renew automatically?

Auto-renewal is on by default for cards, PayPal, Apple Pay and Google Pay, and you are charged again on the renewal date unless you cancel before midnight on it. ExpressVPN says the initial price, the renewal price and the frequency are shown at checkout immediately above the subscribe button, that an introductory discount applies to the first term only, and that the renewal rate may change with advance notice.

Can I try ExpressVPN before paying?

Yes. 3-day free trial when you subscribe in the iOS or Android app. Trying first is the surest way to avoid needing a refund.

Before paying for a year, check what ExpressVPN costs month to month on its pricing page. We read these policies; we haven’t asked ExpressVPN for a refund or contacted its support.

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