The Heroic Knowledge Base Insider’s Guide
Everything we know about Heroic Knowledge Base in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Heroic Knowledge Base
The Insider’s Guide
WordPress plugin for building a self-hosted knowledge base
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Heroic Knowledge Base’s own pages.
Made by HeroThemes · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Heroic Knowledge Base’s own pages, its app-store listings and our grades. Every fact in it is on Heroic Knowledge Base’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 6 of the 92 other help desk and live chat tools we grade
Heroic Knowledge Base is a WordPress plugin from HeroThemes that turns a WordPress site into a searchable knowledge base, with a dedicated theme, FAQ and glossary builders and live search. It is sold as an annual license by number of sites, with unlimited users and articles.
To get you started, here are 8 things to know about Heroic Knowledge Base, taken from its own pages and our grades.
It needs a WordPress site you host and set up.
- 1
Best for a WordPress knowledge base plugin
Heroic Knowledge Base is a WordPress plugin for building a self-hosted knowledge base.
- 2
Paid plans start at $14.08 a month when paid by the year
As its pricing page puts it: $169 per year for 1 site, after a first year at $84.50.
- 3
It runs on Web
Web.
- 4
Dedicated KB theme
A purpose-built theme for launching a knowledge base site, with live search over the content stored in your own WordPress.
- 5
FAQ and glossary builders
Build multiple FAQ sections and large glossaries, import articles from CSV, and add a table of contents and attachments to articles.
- 6
Multilingual content
Run the knowledge base in several languages using WPML.
- 7
A 1.8 GPA, above 6 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
The plain part of Heroic Knowledge Base you could make: help center, wiki and reports. What surrounds it you could not. The 1 things listed below take a company, not a weekend.
Heroic Knowledge Base at a glance
- Pricing
- Paid, from $169 per year for 1 site, after a first year at $84.50
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- HeroThemes
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for a WordPress knowledge base plugin
Heroic Knowledge Base is a WordPress plugin for building a self-hosted knowledge base. It is $169 a year for one site, with half off the first year only.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $169 a year for 1 site, about $14 a month. Plus is $349 and the AI plan $599. |
| Free plan and trial | F | Only a 14-day money-back guarantee, which is not a trial. |
| Features | C | A KB theme, FAQ and glossary builders, multilingual content, analytics and access control. Analytics, feedback and access control need Plus, and the AI assistant the top plan. |
| Ease of use | C | No store rating on record. It needs a WordPress site you host and set up. |
| Platforms and integrations | C | WordPress only, with WPML, Slack and Help Scout. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Heroic Knowledge Base is for
- Fits if you already run a WordPress site and want a knowledge base
- Works for a site that wants a plugin rather than a hosted service
Who it is not for
- Not for you if you do not use WordPress, as there is no hosted version
- Tight if you want analytics or private articles, because those need Plus at $349
- Pricey if you renew, since the 50% first-year price only applies once
- Watch out: each site is one license, and each multisite sub-site counts separately
Good to know
Good for
- Companies whose site already runs on WordPress
- Teams that want to own their help content on their own domain
- Small teams that prefer one annual fee without per-seat charges
Worth knowing
- It runs only inside WordPress; there is no hosted version without a WordPress site.
- Each site counts as one license, and each multisite sub-site counts separately.
- Search analytics, article feedback and access control need Plus; the AI assistant needs Pro + AI.
- The 50% discount applies to the first year only; plans renew at the regular price.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$14.08
A month to start, paid by the year
Heroic Knowledge Base is a paid product, starting at $169 per year for 1 site, after a first year at $84.50.
Heroic KB Essential
$169
per year for 1 site
Unlimited users, a dedicated KB theme, FAQ and glossary builders, multilingual support and standard support. First year $84.50.
Heroic KB Plus
$349
per year for up to 3 sites
Adds search analytics, article feedback and access control for private or internal sites. First year $174.50.
Heroic KB Pro + AI
$599
per year for up to 5 sites
Adds the Heroic AI Assistant, integrations such as Slack and HelpScout, and premium support. First year $299.50.
Read from herothemes.com on Nov 13, 2026.
Ways to pay less
Other savings
50% off the first year of any license
The plugin page shows each license at half price for the first year: $84.50, $174.50 and $299.50. It also states a 14-day money-back guarantee.
Stated on herothemes.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
WordPress plugin for building a self-hosted knowledge base. Here is what it does, as its own site describes it, and what it covers: AI features, wiki, reports, help center.
A KB theme, FAQ and glossary builders, multilingual content, analytics and access control.
- Dedicated KB theme
- A purpose-built theme for launching a knowledge base site, with live search over the content stored in your own WordPress.
- FAQ and glossary builders
- Build multiple FAQ sections and large glossaries, import articles from CSV, and add a table of contents and attachments to articles.
- Multilingual content
- Run the knowledge base in several languages using WPML.
- Analytics and feedback
- Plus adds popular and empty searches, article feedback and a view of which articles lead to support tickets.
- Access control
- Plus lets you lock the whole knowledge base, a category or a single article to logged-in users, or run it on an intranet.
- AI assistant
- The Pro + AI license includes the Heroic AI Assistant, plus integrations with Slack and HelpScout.
Where it runs
- Web
What it works with
- WordPress
- WPML
- Slack
- HelpScout
Heroic Knowledge Base is made by HeroThemes.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
6/92
Other help desk and live chat tools it is graded above
Heroic Knowledge Base's GPA of 1.8 is higher than 6 of the 92 other help desk and live chat tools we grade, and level with 19.
It stands best on value for money (B, above 65 of 92) and worst on free plan and trial (F, above 0).
Its paid plans start at $14.08 a month when paid by the year, against a middle price of $29 for the category: 11 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 10 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Heroic Knowledge Base’s own letter is outlined.
- BValue for moneyAbove 65 of 92
- FFree plan and trialAbove 0 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- CPlatforms and integrationsAbove 0 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Heroic Knowledge Base is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Heroic Knowledge Base you could make: help center, wiki and reports. What surrounds it you could not. The 1 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 67 of the 92 other help desk and live chat tools grade higher. It costs $169 a year.
What you could make
- Help center, wiki and reports: an app builder makes these well.
What you could not
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Heroic Knowledge Base’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Elevio, Zendesk, HelpDesk, Chatbase and Freshdesk
The 5 tools Heroic Knowledge Base is most often weighed against, with where each one differs from it.
- 2.0GPA
Elevio
Free trial · from $125/mo
In-app help assistant and knowledge base for web products.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Heroic Knowledge Base also covers wiki.
- Zendesk also covers help desk, live chat and AI support agent.
- 2.4GPA
HelpDesk
Free trial · from $19/mo
Ticketing with an AI agent for email, chat, Messenger and SMS.
- Heroic Knowledge Base also covers wiki, reports and help center.
- HelpDesk also covers shared inbox, help desk, live chat, AI support agent, sMS marketing and chatbots.
- 2.0GPA
Chatbase
Free trial · from $32/mo
Build AI support agents trained on your content, priced by credits.
- Heroic Knowledge Base also covers wiki, reports and help center.
- Chatbase also covers help desk and AI support agent.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Only Freshdesk lists iOS and Android apps.
- Heroic Knowledge Base also covers wiki.
- Freshdesk also covers shared inbox, help desk and AI support agent.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Heroic Knowledge Base free?
No. Heroic Knowledge Base is a paid product, starting at $169 per year for 1 site, after a first year at $84.50.
How much does Heroic Knowledge Base cost?
Heroic Knowledge Base lists 3 plans. Heroic KB Essential: $169 per year for 1 site.
What platforms does Heroic Knowledge Base work on?
Heroic Knowledge Base is available on Web.
Does Heroic Knowledge Base offer any discounts?
Heroic Knowledge Base publicly lists the following: 50% off the first year of any license.
Does Heroic Knowledge Base have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Heroic Knowledge Base is listed for Web.
Does Heroic Knowledge Base have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Heroic Knowledge Base is listed for Web.
Is Heroic Knowledge Base open source?
Heroic Knowledge Base is not described as open source on its own site, as read on Nov 13, 2026.
What does Heroic Knowledge Base integrate with?
Heroic Knowledge Base's listing names WordPress, WPML, Slack and HelpScout.
Who makes Heroic Knowledge Base?
Heroic Knowledge Base is made by HeroThemes.
What are the alternatives to Heroic Knowledge Base?
The closest alternatives to Heroic Knowledge Base in our directory are Elevio, Zendesk, HelpDesk, Chatbase and Freshdesk.
How does Heroic Knowledge Base compare with other help desk and live chat tools?
Heroic Knowledge Base's GPA of 1.8 is higher than 6 of the 92 other help desk and live chat tools we grade, and level with 19.
Is Heroic Knowledge Base good value for money?
ToolGPA grades Heroic Knowledge Base B for value for money. Its paid plans start at $14.08 a month when paid by the year, against a middle price of $29 for the category: 11 of the 78 others that charge start lower.
Could I make my own version of Heroic Knowledge Base?
The plain part of Heroic Knowledge Base you could make: help center, wiki and reports.
Where this guide comes from
The prices, plans, platforms and features were read from Heroic Knowledge Base’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Heroic Knowledge Base's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by HeroThemes. Prices change, so check herothemes.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Heroic Knowledge Base, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/heroic-knowledge-base
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Heroic Knowledge Base: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/heroic-knowledge-base
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/heroic-knowledge-base/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Heroic Knowledge Base, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Heroic Knowledge Base’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Heroic Knowledge Base is a trademark of its owner, and this guide is not made, paid for or approved by HeroThemes. Prices and plans change: check herothemes.com before you buy.