Joplin refund policy
Joplin states a refund policy with no set window, and you cancel in your own settings.
Joplin refunds and cancellation
Ordinary · checked Oct 18, 2026
The apps are free, so this is all about Joplin Cloud, and Joplin's answer on refunds is unusually blunt: use the 14-day trial, because after that no money comes back and there will be no exception. It still earns a C rather than worse, because you cancel yourself from your profile, the plan runs to the end of the cycle you paid for and the help page tells you all of this before you hand over a card.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The Joplin Cloud help page says a 14-day trial starts the subscription so you can evaluate the service, and that cancelling in that window means no charge. After it, billing starts and it says it will not be possible to issue a refund, with no exception. It recommends starting monthly if you are unsure, because the yearly discount assumes a year's commitment.
Stated on joplincloud.com- How to cancel Joplin
You open your Joplin Cloud profile, scroll down and click Manage subscription, which cancels the subscription so you are not charged for what would have been the next period. The help page says Joplin does not cancel accounts by email because it cannot verify who is asking, though it will help if something goes wrong. Cancellation takes effect from the next billing cycle.
- Open your profile from the button in the top right corner of Joplin Cloud
- Scroll down and click Manage subscription
- What you keep afterwards
The help page says a disabled account, which is one whose subscription has been cancelled by the user or automatically, is deleted 99 days later, and that deletion removes all notes, notebooks, tags and attachments permanently. Joplin will not delete data on request: to clear it sooner you delete the notes in the app and synchronise.
Stated on joplincloud.com- Renewals
The help page's billing section says a renewal issues an invoice, that cancelling afterwards does not cancel that invoice, and that payment reminders will follow. It promises one reminder of its own: an email before the 14-day trial ends. Nothing on the pages read says a reminder is sent before a yearly renewal, and the page suggests setting your own reminder at 14 days.
Stated on joplincloud.com
In your favour
- The Joplin apps themselves are free and open source: only the cloud sync is paid for.
- A 14-day trial comes first, and Joplin emails you before it ends.
- You cancel from your own profile in two clicks, with nobody to write to.
- The no-refund rule is stated plainly in the help pages, not buried in terms.
Watch out for
- After the trial there are no refunds at all, and Joplin says there will be no exception.
- A yearly plan is a year's commitment, so Joplin itself suggests starting monthly.
- An invoice already issued stays due even after you cancel.
- Once the account is disabled, everything in it is deleted 99 days later.
Getting help from Joplin
Ordinary · checked Oct 18, 2026
This is support the open-source way: thorough documentation, a busy forum and a public issue tracker, and that is most of what you get. Priority support is ticked only for Teams and Joplin Server Business, so a Basic or Pro subscriber joins the same queue as everyone else. No hours, no reply time, no chat, no phone. Ordinary for a project like this, so a C.
Ways to get help
Email
The plans FAQ asks you to write in for an education or bulk discount, and the Cloud help page says to contact Joplin if you need more storage than the cap. The address is published as an image rather than a link, so there is no form to fill in.
Stated on joplinapp.orgHelp centre
Two sets of written documentation: the Joplin help site covering installation, syncing, encryption and the apps, and a Joplin Cloud help page covering accounts, billing, cancelling and data retention.
Stated on joplinapp.orgCommunity or forum
The Joplin support forum, linked from the Joplin Cloud help page as further information, where users and the project's developers answer questions. A public GitHub repository takes bug reports as well.
Stated on discourse.joplinapp.org
Not listed on Joplin’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The feature comparison table marks priority support with a dash for Basic, Pro and Pro 100 GB, and with a tick for Teams and for Joplin Server Business. The page does not say what priority means in practice, or what support the other plans get.
Stated on joplinapp.org
In your favour
- The documentation is detailed and the billing pages answer the hard questions directly.
- The support forum is public and the developers take part in it.
- Bugs can be filed in the open on the project's GitHub repository.
Watch out for
- Priority support is only ticked for Teams and Joplin Server Business.
- No hours and no reply time are stated anywhere we could read.
- There is no chat and no phone line, and the contact address is published as an image.
- Joplin will not cancel an account by email, so you must be able to sign in to leave.
What these two grades rest on. Read on 18 October 2026: the Joplin Cloud help page with its billing, cancellation policy and data retention sections, the Joplin Cloud terms and conditions, the Joplin Cloud plans page with its feature comparison and FAQ, the Joplin help documentation and the Joplin support forum. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Joplin refund and cancellation questions
Does Joplin give refunds?
The Joplin Cloud help page says a 14-day trial starts the subscription so you can evaluate the service, and that cancelling in that window means no charge. After it, billing starts and it says it will not be possible to issue a refund, with no exception. It recommends starting monthly if you are unsure, because the yearly discount assumes a year's commitment. This is Joplin's own policy, as read on Oct 18, 2026.
How do I cancel Joplin?
You open your Joplin Cloud profile, scroll down and click Manage subscription, which cancels the subscription so you are not charged for what would have been the next period. The help page says Joplin does not cancel accounts by email because it cannot verify who is asking, though it will help if something goes wrong. Cancellation takes effect from the next billing cycle. The steps its help page gives: 1. Open your profile from the button in the top right corner of Joplin Cloud. 2. Scroll down and click Manage subscription.
What happens to my data if I cancel Joplin?
The help page says a disabled account, which is one whose subscription has been cancelled by the user or automatically, is deleted 99 days later, and that deletion removes all notes, notebooks, tags and attachments permanently. Joplin will not delete data on request: to clear it sooner you delete the notes in the app and synchronise.
How do I contact Joplin support?
Joplin's pages list these ways to get help: email, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Joplin renew automatically?
The help page's billing section says a renewal issues an invoice, that cancelling afterwards does not cancel that invoice, and that payment reminders will follow. It promises one reminder of its own: an email before the 14-day trial ends. Nothing on the pages read says a reminder is sent before a yearly renewal, and the page suggests setting your own reminder at 14 days.
Can I try Joplin before paying?
Yes. 14-day free trial of the paid plans; cancel during the trial and you are not charged. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Joplin costs month to month on its pricing page. We read these policies; we haven’t asked Joplin for a refund or contacted its support.
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