Lindy refund policy
Lindy states a refund policy with no set window, and you cancel in your own settings.
Lindy refunds and cancellation
Ordinary · checked Oct 18, 2026
Lindy's terms say it in four words: all purchases are non-refundable. There is no window, no trial-period grace, nothing. What you do get is a clean exit, run from your own settings, with the workspace live until the cycle you paid for runs out and no notice to give. Non-refundable plus a door you can open yourself is the ordinary deal, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The cancellation section of the terms states that all purchases are non-refundable. No window, guarantee or discretionary refund is described anywhere on the pages read, and the terms give no exception beyond pointing unhappy customers at the support address and telephone number listed in the same section.
Stated on lindy.ai- How to cancel Lindy
The terms say you can cancel at any time, either by contacting the company with the details given in the terms or from within your account, and that the cancellation takes effect at the end of the current paid term. Lindy's docs add that downgrades take effect at the end of the current term, that upgrades and credit or seat changes are immediate, and that it is all managed from account settings.
Stated on lindy.ai- What you keep afterwards
The pricing page says the workspace stays active through the cycle already paid for, with no mid-cycle proration, and that credit-using actions stop after that. Removing a seat works the same way: it stays billed and active to the end of the cycle. Monthly plan credits reset each cycle and do not roll over, while purchased top-up credits stay until used. Nothing read says what becomes of the data.
Stated on lindy.ai- Renewals
The terms say that where an order carries recurring charges you consent to the payment method being charged on a recurring basis without your approval for each charge, until you cancel. The docs add that new teammates who join through Slack get a seven-day free trial before the seat is billed, and that trial seats may convert to paid seats unless they are removed first. No reminder before a renewal is mentioned.
Stated on lindy.ai
In your favour
- You cancel from your own account settings, with no notice period and nobody to persuade.
- The workspace keeps running to the end of the cycle you already paid for.
- Top-up credits you bought stay usable rather than expiring at the end of a cycle.
- Admins get an email with a one-click link whenever a new teammate takes a free seat through Slack.
Watch out for
- All purchases are non-refundable: the terms state it flatly and name no exception.
- Billing recurs without asking you again each time, until you cancel.
- Removing a seat gets you nothing back mid-cycle, since Lindy does not prorate.
- Monthly plan credits do not roll over, so anything unspent at the cycle's end is gone.
Getting help from Lindy
Ordinary · checked Oct 18, 2026
A written set of docs, an address to write to and, unusually, a telephone number printed in the terms. What is missing is any promise: no hours, no target reply time, and no support page that sets out what happens when you write in. Enterprise buyers are offered dedicated support, everyone else takes their chances. That is the ordinary arrangement, so a C.
Ways to get help
Phone
The cancellation section of the terms also prints a telephone number to call if you are unsatisfied with the service. No hours, time zone or reply target are stated for it, and no other page read repeats it.
Stated on lindy.aiEmail
The terms give a support address for customers who are unsatisfied with the service, and the docs point to the same address for Enterprise questions and for teams that keep running out of credits. No hours or reply time are attached to it.
Stated on lindy.aiContact form or ticket
A contact-sales page on Lindy's own site, which the pricing page uses for the Enterprise plan and for buying more credits than the listed bundles cover. It is a sales route rather than a support queue.
Stated on lindy.aiHelp centre
Written documentation covering setup, the Slack teammate, routines, skills, integrations, security, usage and billing, with a page on how credits are spent and how to read your usage. It is open to anyone without an account.
Stated on docs.lindy.ai
Not listed on Lindy’s pages: live chat.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing page lists live onboarding among the Team plan's features, and gives Enterprise dedicated support plus onboarding and enablement. The Free plan's column lists neither. No page read attaches a response time or a service-level commitment to any plan.
Stated on lindy.ai
In your favour
- The terms give both an address to write to and a number to call, which many tools of this kind do not.
- The docs are open to anyone and go into real detail on credits, usage and billing.
- Team buyers are offered live onboarding, not just a link to the docs.
Watch out for
- No page states support hours, a time zone or a target reply time.
- There is no live chat, and the phone number is buried in the terms rather than on a support page.
- Dedicated support is reserved for Enterprise, which is priced by sales.
What these two grades rest on. Read on 18 October 2026: Lindy's terms of service, including its purchases, cancellation and termination sections; its pricing page with the plan table and billing questions; its contact-sales page; and the billing, usage and pricing pages of its documentation. Nobody here cancelled a plan or contacted Lindy's support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Lindy refund and cancellation questions
Does Lindy give refunds?
The cancellation section of the terms states that all purchases are non-refundable. No window, guarantee or discretionary refund is described anywhere on the pages read, and the terms give no exception beyond pointing unhappy customers at the support address and telephone number listed in the same section. This is Lindy's own policy, as read on Oct 18, 2026.
How do I cancel Lindy?
The terms say you can cancel at any time, either by contacting the company with the details given in the terms or from within your account, and that the cancellation takes effect at the end of the current paid term. Lindy's docs add that downgrades take effect at the end of the current term, that upgrades and credit or seat changes are immediate, and that it is all managed from account settings.
What happens to my data if I cancel Lindy?
The pricing page says the workspace stays active through the cycle already paid for, with no mid-cycle proration, and that credit-using actions stop after that. Removing a seat works the same way: it stays billed and active to the end of the cycle. Monthly plan credits reset each cycle and do not roll over, while purchased top-up credits stay until used. Nothing read says what becomes of the data.
How do I contact Lindy support?
Lindy's pages list these ways to get help: phone, email, contact form or ticket and help centre. No live chat was listed, as read on Oct 18, 2026.
Does Lindy renew automatically?
The terms say that where an order carries recurring charges you consent to the payment method being charged on a recurring basis without your approval for each charge, until you cancel. The docs add that new teammates who join through Slack get a seven-day free trial before the seat is billed, and that trial seats may convert to paid seats unless they are removed first. No reminder before a renewal is mentioned.
Can I try Lindy before paying?
Yes. $50 in free credits that last 7 days, no credit card required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Lindy costs month to month on its pricing page. We read these policies; we haven’t asked Lindy for a refund or contacted its support.
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