Linear refund policy
Linear states a refund policy with no set window, and you cancel in your own settings.
Linear refunds and cancellation
Ordinary · checked Oct 12, 2026
No refunds, and Linear says so plainly: cancel a yearly plan in month two and you've still paid for twelve. That's how most subscription software works, so it's a C. The door itself is easy. An admin cancels in the billing settings, the plan runs to the end of the period, and nothing gets deleted.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The billing docs say there are no refunds for cancelling mid-subscription, and suggest starting on a monthly plan if you are unsure about a full year. On a yearly plan, suspending a user creates a pro-rated credit that goes toward future invoices and is not refunded. The terms call payments non-refundable, except that unused prepaid fees are returned if you end the agreement over a breach Linear has not fixed.
Stated on linear.app- How to cancel Linear
Workspace admins cancel a subscription from Settings, then Administration, then Billing. The change takes effect at the end of the subscription period: the billing month on a monthly plan, the billing year on a yearly one. The terms also allow giving notice by email to its billing address, which Linear has to confirm in writing.
Stated on linear.app- What you keep afterwards
The terms say a cancelled subscription is downgraded to the free version, and the billing docs that nothing is deleted: a workspace with over 250 issues can no longer create new ones, and all members become admins. The terms add that the data of a free account left unused for a year or more may be deleted. A separate docs page says admins can export a workspace's issue data as CSV.
Stated on linear.app- Renewals
The terms say recurring charges are taken without further authorisation until the customer ends the agreement, and that a customer may choose not to renew by changing the subscription in the account or by email. The billing docs describe a yearly plan as renewing the following year. Neither mentions a reminder before a renewal or a refund after one.
Stated on linear.app
In your favour
- An admin cancels in the billing settings, with nobody to email.
- Nothing is deleted when you cancel. The workspace carries on as a free one.
- On a yearly plan, suspending a user earns a pro-rated credit against later invoices.
- Admins can export the workspace's issues as a CSV file.
Watch out for
- No refund for cancelling mid-subscription, on monthly or yearly billing.
- It renews by itself, and neither the terms nor the docs promise a reminder first.
- Over 250 issues? Once the paid plan ends you can't create any more.
- The terms let Linear delete a free account's data if it sits unused for a year or more.
Getting help from Linear
Ordinary · checked Oct 12, 2026
You can write to Linear through a form or by email, and there's a Slack community and proper docs. But no page says when the team works or how quickly it replies. Priority support and an account manager are ticked for Enterprise only. That's the usual arrangement, so it's a C.
Ways to get help
Email
The support page gives an email address as an alternative to its form.
Stated on linear.appContact form or ticket
A contact form for product questions, problem reports and feedback, with room to attach images or videos. It suggests logging in first so the team can help faster.
Stated on linear.appAccount manager
The pricing page's comparison table ticks an account manager for the Enterprise plan only.
Stated on linear.appHelp centre
Linear Docs, which cover each feature along with billing, exporting data and workspace administration, with separate docs for developers.
Stated on linear.appCommunity or forum
A Slack community for connecting with other Linear users, linked from the contact page.
Stated on linear.app
Not listed on Linear’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing page's comparison table ticks Priority support, an account manager and an uptime SLA for Enterprise only. Free, Basic and Business are ticked for none of the three.
Stated on linear.app
In your favour
- There's a form and an email address, so you can pick how you write in.
- The contact form takes screenshots and videos, which saves a round of back and forth.
- The docs spell out billing, cancelling and exporting in plain terms.
Watch out for
- No page says when support works or how fast it aims to reply.
- Priority support is ticked for Enterprise only, so Basic and Business pay and still get the ordinary queue.
- An account manager and an uptime SLA are Enterprise-only too.
What these two grades rest on. Read on 12 October 2026: Linear's terms of service, its docs on billing and plans, exporting data and workspaces, its pricing page, and its contact and support pages. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Linear refund and cancellation questions
Does Linear give refunds?
The billing docs say there are no refunds for cancelling mid-subscription, and suggest starting on a monthly plan if you are unsure about a full year. On a yearly plan, suspending a user creates a pro-rated credit that goes toward future invoices and is not refunded. The terms call payments non-refundable, except that unused prepaid fees are returned if you end the agreement over a breach Linear has not fixed. This is Linear's own policy, as read on Oct 12, 2026.
How do I cancel Linear?
Workspace admins cancel a subscription from Settings, then Administration, then Billing. The change takes effect at the end of the subscription period: the billing month on a monthly plan, the billing year on a yearly one. The terms also allow giving notice by email to its billing address, which Linear has to confirm in writing.
What happens to my data if I cancel Linear?
The terms say a cancelled subscription is downgraded to the free version, and the billing docs that nothing is deleted: a workspace with over 250 issues can no longer create new ones, and all members become admins. The terms add that the data of a free account left unused for a year or more may be deleted. A separate docs page says admins can export a workspace's issue data as CSV.
How do I contact Linear support?
Linear's pages list these ways to get help: email, contact form or ticket, account manager, help centre and community or forum. No live chat or phone was listed, as read on Oct 12, 2026.
Does Linear renew automatically?
The terms say recurring charges are taken without further authorisation until the customer ends the agreement, and that a customer may choose not to renew by changing the subscription in the account or by email. The billing docs describe a yearly plan as renewing the following year. Neither mentions a reminder before a renewal or a refund after one.
Before paying for a year, check what Linear costs month to month on its pricing page. We read these policies; we haven’t asked Linear for a refund or contacted its support.
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