Mailchimp refund policy
Mailchimp's longest stated refund window is 60 days, and you cancel in your own settings.
Mailchimp refunds and cancellation
Good · checked Oct 18, 2026
Pay for a year and you have 60 days to ask for all of it back, no reason needed. Pay monthly and the terms say flatly that you get nothing back, short of Mailchimp choosing to be generous. Monthly customers can pause or delete the account themselves; annual ones are told to go through sales to close. Half of it is good, so a B.
- Refund window
- 60 days
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say you are not entitled to a refund or credit under any circumstance on monthly Paid Marketing Plans, though Mailchimp may offer a refund, discount or credit at its sole discretion. Annual Paid Marketing Plans carry a 60-day money-back guarantee: a full refund of the annual subscription fee, requested through Mailchimp's billing contact form within 60 days of the purchase date.
Stated on mailchimp.com- How to cancel Mailchimp
A monthly plan can be paused, downgraded or ended by permanently deleting the account, all from your profile icon under Account, then Settings, then Manage my plan. The terms say an annual Paid Marketing Plan is closed by contacting sales instead, and that a paid plan may be downgraded to the Free plan only once over the life of an account.
- Back up your data first, as the article advises
- Click your profile icon and choose Account & billing, or Account, depending on your user type
- Click the Settings drop-down and choose Manage my plan
- Click Delete my account
- Read the suggestions offered, then click Continue to delete
- Confirm your password and enter DELETE in the confirmation fields
- Click Permanently delete
- What you keep afterwards
Pausing stops billing for 3 or 6 months, keeps the data, and still lets you create and edit emails, view reports and manage your audience, but only twice in 12 months. Deleting is permanent and cannot be reversed: all data tied to audiences, campaign archives and reports is removed, and any outstanding balance must be paid first. A separate article covers exporting a backup.
Stated on mailchimp.com- Renewals
The terms say signing up for a Paid Marketing Plan means recurring monthly or annual billing from the day you sign up, charged on the same day each month or on the anniversary date, until you cancel. No reminder before a renewal is promised. Mailchimp may change its fees at any time by posting new prices or sending an email notification.
Stated on mailchimp.com
In your favour
- Buy a year and you have 60 days to ask for every penny back, with no reason needed.
- You can pause a monthly plan for 3 or 6 months instead of leaving, and keep your data.
- Deleting the account is something you do yourself, in the plan settings.
- Mailchimp tells you to back up your data first and keeps an article on exporting it.
Watch out for
- Monthly plans get nothing back: the terms say no refund under any circumstance, bar Mailchimp's discretion.
- The 60 days run from the purchase date, and you have to write in through the billing form to claim.
- On an annual plan you can't close the account yourself. The terms send you to sales.
- You get one downgrade from a paid plan to Free over the whole life of the account.
Getting help from Mailchimp
Excellent · checked Oct 18, 2026
Pay anything from Essentials upwards and you can chat with an agent or email the team, round the clock by Mailchimp's own table, with a large help centre and video tutorials behind it. Premium adds a phone line and a dedicated team who can start a screen share. Live help on every paid plan with hours attached is what an A is for.
Ways to get help
Live chat
Technical Support by chat is included with the Essentials plan or higher, and Premium has a dedicated support team reached by chat. The article says you chat with an agent, and that experts can start a screen share during a chat.
Stated on mailchimp.comPhone
Phone support comes with the Premium plan, through its dedicated support team. The plan table lists it as English only, and says experts can start a screen share during a call.
Stated on mailchimp.comEmail
Email support is included with Essentials or higher, and new Free accounts get it for their first 30 days. Some teams, such as Billing and Compliance, are reachable by email only.
Stated on mailchimp.comHelp inside the app
Support is reached from inside the account: log in, click Live expert help, then Contact Us in the Help & Support panel, describe the problem and choose email, chat or a phone call. The Mailchimp Assistant chatbot is included with all plans.
Stated on mailchimp.comHelp centre
A searchable help centre of written articles on accounts, billing, campaigns and integrations, plus step-by-step video tutorials, open to anyone without logging in.
Stated on mailchimp.com
- When people answer
The support options table lists chat support and phone support as 24/7, with phone marked English only. No hours are given for email support, and the article names no time zone or cut-off.
Stated on mailchimp.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Your plan decides what you get. The Mailchimp Assistant chatbot comes with every plan, and new Free accounts also get 30 days of email support. Chat and email support start at Essentials. A dedicated team with phone support comes with Premium. Assisted onboarding is listed for Standard plans, and personalized onboarding for new Standard and Premium users in their first 90 days.
Stated on mailchimp.com
In your favour
- Every paying plan can reach a person, by chat or email, starting at Essentials.
- Chat and phone are both listed as running 24 hours a day, seven days a week.
- On a chat or a call, Mailchimp's experts can start a screen share with you.
- New free accounts get 30 days of email support before the chatbot takes over.
Watch out for
- Phone support is Premium only, and the table marks it English only.
- After their first 30 days, free users get a chatbot and no way to reach a person.
- No reply time is stated for email, only that chat and phone run around the clock.
- You have to log in to reach support: every contact route sits inside the account.
What these two grades rest on. Read on 18 October 2026: Mailchimp's standard terms of use, including its sections on paid marketing plans and refunds, its help articles on pausing or cancelling an account, on changing or pausing a plan and on its support options, and the help centre itself. Nobody here cancelled a plan or contacted Mailchimp's support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Mailchimp refund and cancellation questions
Does Mailchimp give refunds?
The terms say you are not entitled to a refund or credit under any circumstance on monthly Paid Marketing Plans, though Mailchimp may offer a refund, discount or credit at its sole discretion. Annual Paid Marketing Plans carry a 60-day money-back guarantee: a full refund of the annual subscription fee, requested through Mailchimp's billing contact form within 60 days of the purchase date. This is Mailchimp's own policy, as read on Oct 18, 2026.
How do I cancel Mailchimp?
A monthly plan can be paused, downgraded or ended by permanently deleting the account, all from your profile icon under Account, then Settings, then Manage my plan. The terms say an annual Paid Marketing Plan is closed by contacting sales instead, and that a paid plan may be downgraded to the Free plan only once over the life of an account. The steps its help page gives: 1. Back up your data first, as the article advises. 2. Click your profile icon and choose Account & billing, or Account, depending on your user type. 3. Click the Settings drop-down and choose Manage my plan. 4. Click Delete my account. 5. Read the suggestions offered, then click Continue to delete. 6. Confirm your password and enter DELETE in the confirmation fields. 7. Click Permanently delete.
What happens to my data if I cancel Mailchimp?
Pausing stops billing for 3 or 6 months, keeps the data, and still lets you create and edit emails, view reports and manage your audience, but only twice in 12 months. Deleting is permanent and cannot be reversed: all data tied to audiences, campaign archives and reports is removed, and any outstanding balance must be paid first. A separate article covers exporting a backup.
How do I contact Mailchimp support?
Mailchimp's pages list these ways to get help: live chat, phone, email, help inside the app and help centre. The support options table lists chat support and phone support as 24/7, with phone marked English only. No hours are given for email support, and the article names no time zone or cut-off.
Does Mailchimp renew automatically?
The terms say signing up for a Paid Marketing Plan means recurring monthly or annual billing from the day you sign up, charged on the same day each month or on the anniversary date, until you cancel. No reminder before a renewal is promised. Mailchimp may change its fees at any time by posting new prices or sending an email notification.
Can I try Mailchimp before paying?
Yes. 14-day free trial of the Essentials or Standard plan. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Mailchimp costs month to month on its pricing page. We read these policies; we haven’t asked Mailchimp for a refund or contacted its support.
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