MEGA refund policy
MEGA states a refund policy with no set window, and you cancel in your own settings.
MEGA refunds and cancellation
Ordinary · checked Oct 18, 2026
Outside the European Union, Brazil and South Korea, MEGA's terms call every purchase final and non-refundable and leave any refund to its own discretion. Against that, cancelling is genuinely easy: four clicks in the web app, or a couple of taps in the phone apps, and you keep the paid features to the end of the billing period. MEGA also promises to refund promptly any payment that slips through after you cancel. Ordinary, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say that for residents outside the European Union, Brazil and South Korea, all purchases are final and non-refundable unless the law or a particular offer says otherwise, and that MEGA issues refunds or credits at its sole discretion. A charge you believe is an error must be raised through the support page within 30 days. EU residents are given 14 days to withdraw for any reason, Brazil and South Korea 7.
Stated on mega.io- How to cancel MEGA
A subscription set up on MEGA's website is cancelled from the account's own settings in a desktop or mobile browser, or from the iOS and Android apps. One bought through the App Store or Google Play has to be cancelled in that store instead. MEGA adds that if the Cancel subscription button is missing, the plan is already set not to renew.
- In a desktop browser, click your profile image at the top right
- Click Settings
- Click Plan
- Click Cancel subscription in the middle pane
- Click Continue cancellation
- What you keep afterwards
MEGA says you keep the paid features until the end of the current billing period. The terms add that if you cancel but keep the account as a free one, access may be restricted or blocked where your usage is above the free limits at that time, and that no part-refund is given for allowance you have not used. Closing the account entirely is done through the Delete account link in the account settings.
Stated on help.mega.io- Renewals
The terms say recurring subscriptions renew indefinitely, monthly or annually, on the same day of the month they were set up, unless cancelled before the renewal date, and that subscriptions bought through an app store follow that store's dates and terms. No reminder before a renewal is mentioned, but MEGA does say any payment processed after an effective cancellation will be promptly refunded.
Stated on mega.io
In your favour
- You cancel it yourself, in the browser or in either phone app, with nobody to write to.
- The paid features run to the end of the billing period you have already paid for.
- MEGA promises to refund promptly any payment that goes through after a cancellation takes effect.
- If the Cancel subscription button is not there, MEGA says the plan is already set not to renew.
Watch out for
- Outside the EU, Brazil and South Korea, the terms say purchases are final and refunds are at MEGA's discretion.
- A charge you think is wrong has to be raised within 30 days, and a mistaken payment within 24 hours.
- No part-refund is given for storage allowance you never used.
- Drop back to free and your account can be restricted or blocked if your files are over the free limit.
Getting help from MEGA
Ordinary · checked Oct 18, 2026
A big help centre in nineteen languages and a detailed support form that routes your problem by category. The catch is silence on timing: the form says only that MEGA will get back to you as soon as possible, and no page states hours or a reply target. Free accounts are told outright that paid accounts are seen first. That is the ordinary arrangement, so a C.
Ways to get help
Contact form or ticket
A support request form where you pick a category and an issue, describe the problem in at least 30 characters and attach screenshots or logs up to 10 MB. MEGA says priority goes to paid accounts and that it will get back to you as soon as possible.
Stated on mega.nzHelp centre
MEGA's help centre, open without signing in and offered in nineteen languages, with sections on plans and storage, payments and billing, the apps, security and data protection, including the article on cancelling a subscription.
Stated on help.mega.io
Not listed on MEGA’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
MEGA's pricing comparison lists basic support on the Free plan and priority support on its paid plans. The support form repeats it, saying priority is given to paid accounts and suggesting an upgrade for faster assistance. Neither page attaches a time to either level.
Stated on mega.io
In your favour
- The help centre is large, open to anyone and offered in nineteen languages.
- The support form sorts your problem by category and takes screenshots and log files.
- Free accounts can still raise a request, not just paying ones.
- MEGA says plainly that paid accounts are looked at first, rather than leaving you to guess.
Watch out for
- No page states support hours or a reply target, on any plan.
- Priority support is a label with no stated time behind it.
- A free account is told in so many words that it goes behind paying ones in the queue.
- There is no chat and no phone line: the form is the only way to reach a person.
What these two grades rest on. Read on 18 October 2026: MEGA's terms of service, including its refunds, renewals and cancellation clauses, the help centre article on cancelling a subscription, the help centre's front page, the contact page, the support request form and the pricing page's plan comparison. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
MEGA refund and cancellation questions
Does MEGA give refunds?
The terms say that for residents outside the European Union, Brazil and South Korea, all purchases are final and non-refundable unless the law or a particular offer says otherwise, and that MEGA issues refunds or credits at its sole discretion. A charge you believe is an error must be raised through the support page within 30 days. EU residents are given 14 days to withdraw for any reason, Brazil and South Korea 7. This is MEGA's own policy, as read on Oct 18, 2026.
How do I cancel MEGA?
A subscription set up on MEGA's website is cancelled from the account's own settings in a desktop or mobile browser, or from the iOS and Android apps. One bought through the App Store or Google Play has to be cancelled in that store instead. MEGA adds that if the Cancel subscription button is missing, the plan is already set not to renew. The steps its help page gives: 1. In a desktop browser, click your profile image at the top right. 2. Click Settings. 3. Click Plan. 4. Click Cancel subscription in the middle pane. 5. Click Continue cancellation.
What happens to my data if I cancel MEGA?
MEGA says you keep the paid features until the end of the current billing period. The terms add that if you cancel but keep the account as a free one, access may be restricted or blocked where your usage is above the free limits at that time, and that no part-refund is given for allowance you have not used. Closing the account entirely is done through the Delete account link in the account settings.
How do I contact MEGA support?
MEGA's pages list these ways to get help: contact form or ticket and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does MEGA renew automatically?
The terms say recurring subscriptions renew indefinitely, monthly or annually, on the same day of the month they were set up, unless cancelled before the renewal date, and that subscriptions bought through an app store follow that store's dates and terms. No reminder before a renewal is mentioned, but MEGA does say any payment processed after an effective cancellation will be promptly refunded.
Before paying for a year, check what MEGA costs month to month on its pricing page. We read these policies; we haven’t asked MEGA for a refund or contacted its support.
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