Notability refund policy
Notability's longest stated refund window is 14 days, and you cancel through the app store that billed you.
Notability refunds and cancellation
Good · checked Oct 18, 2026
Buy from the Notability website and you get 14 days to change your mind, for any reason, with a full refund. That is a real promise and more than most note apps make. It is a B rather than an A because 14 days is short, you have to write in to claim it, and the window does not exist at all if you subscribed in the App Store or on Google Play, where the store decides.
- Refund window
- 14 days
- How you cancel
- In the app store
- Getting your money back
The refund policy says a subscription bought through the Notability website can be refunded in full for any reason within 14 calendar days of purchase, requested through the in-app support form or by email, and that after those 14 days it is not eligible. For App Store purchases it says Notability cannot process refunds and points you to Apple, which it says usually answers in 24 to 48 hours.
Stated on support.gingerlabs.com- How to cancel Notability
A subscription bought in the App Store is cancelled in the device's Settings, under your Apple Account and then Subscriptions, and the app's own Manage Subscription button opens that same App Store page. The subscription terms say more generally that you cancel through your account settings before the end of the term. None of the pages read says how a web subscription taken out through Stripe is ended.
- Open your device Settings
- Select your Apple Account
- Tap Subscriptions
- Find Notability and select Cancel Subscription
- What you keep afterwards
The refund policy says a cancelled subscription stays active to the end of the current billing cycle. The account then returns to Starter, the free plan, which the subscription FAQ describes as 5 starter notes with a monthly editing allowance shown in the settings. Owners of the one-off Classic purchase drop back to Classic. The Cloud FAQ adds that Notability Cloud sync is free for everyone, so notes keep syncing.
Stated on support.gingerlabs.com- Renewals
The subscription terms say the term renews automatically unless you opt out of auto-renewal in your account settings, for a period of the same length, at the then-current non-promotional rate rather than the price you signed up at. They add that ending a paid service does not earn a prorated refund of the period already paid for, and no reminder before a renewal is mentioned.
Stated on notability.com
In your favour
- Fourteen days to change your mind on a website purchase, for any reason, with a full refund.
- Cancel and you keep the paid plan to the end of the billing cycle you already paid for.
- Your notes stay put: Notability Cloud sync is free whether you subscribe or not.
- Buyers of the one-off Classic plan fall back to Classic rather than to the free Starter tier.
Watch out for
- The 14 days apply to website purchases only. Buy in the App Store and Apple decides.
- You cannot refund yourself: the policy asks you to send the in-app form or an email inside the 14 days.
- It renews at the rate in force at renewal, which need not be the promotional price you first paid.
- No prorated refund if you stop mid-term, and no reminder before the renewal is promised.
Getting help from Notability
Ordinary · checked Oct 18, 2026
A support form you reach from inside the app, an email route for refunds, a decent help centre and a Discord server Notability runs itself. Nothing anywhere says when the team is at work or how long a reply should take, and there is no phone line or live chat. Standard for a note-taking app, which makes it a C.
Ways to get help
Email
The refund policy gives an email address for support as an alternative to the in-app form, and says the form is the faster of the two. Business customers are given a separate address on the business pages.
Stated on support.gingerlabs.comHelp inside the app
From the Library you open the menu, choose Help and then Contact Support, and fill in a form, which the article asks you to send with screenshots or a recording. A separate Idea Portal takes feature requests and lets others vote on them.
Stated on support.gingerlabs.comHelp centre
A searchable help centre with collections on announcements, general information, sync and storage, features, troubleshooting, the web app, Android and Notability for Organizations. It is open without signing in.
Stated on support.gingerlabs.comCommunity or forum
Notability runs its own Discord server, which its help article describes as a place to give direct feedback on current builds and talk to other users, with team members taking part.
Stated on support.gingerlabs.com
Not listed on Notability’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The plan comparison page lists customer support as a line in its Notability for Business section, but the page did not make clear which of the business plans the line covers. None of the pages read describes a priority queue, a faster reply or a different route for the paid individual plans.
Stated on notability.com
In your favour
- You report a problem from inside the app, with diagnostics to hand, rather than hunting for a form.
- The help centre is open to everyone and covers billing, cancelling and refunds properly.
- Notability runs its own Discord, and says its own people take part in it.
Watch out for
- No page states support hours or a target reply time for anybody.
- There is no phone number and no live chat.
- The 24 to 48 hours quoted for a refund is Apple's turnaround, not Notability's.
- The comparison page mentions customer support for business plans without saying what it amounts to.
What these two grades rest on. Read on 18 October 2026: Notability's terms of service and its separate subscription terms, its help articles on the refund policy, cancelling and payment problems in the App Store, the subscription FAQ, the Notability Cloud FAQ, the settings guide, the contact support article and the Discord article, plus the plan comparison page. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Notability refund and cancellation questions
Does Notability give refunds?
The refund policy says a subscription bought through the Notability website can be refunded in full for any reason within 14 calendar days of purchase, requested through the in-app support form or by email, and that after those 14 days it is not eligible. For App Store purchases it says Notability cannot process refunds and points you to Apple, which it says usually answers in 24 to 48 hours. This is Notability's own policy, as read on Oct 18, 2026.
How do I cancel Notability?
A subscription bought in the App Store is cancelled in the device's Settings, under your Apple Account and then Subscriptions, and the app's own Manage Subscription button opens that same App Store page. The subscription terms say more generally that you cancel through your account settings before the end of the term. None of the pages read says how a web subscription taken out through Stripe is ended. The steps its help page gives: 1. Open your device Settings. 2. Select your Apple Account. 3. Tap Subscriptions. 4. Find Notability and select Cancel Subscription.
What happens to my data if I cancel Notability?
The refund policy says a cancelled subscription stays active to the end of the current billing cycle. The account then returns to Starter, the free plan, which the subscription FAQ describes as 5 starter notes with a monthly editing allowance shown in the settings. Owners of the one-off Classic purchase drop back to Classic. The Cloud FAQ adds that Notability Cloud sync is free for everyone, so notes keep syncing.
How do I contact Notability support?
Notability's pages list these ways to get help: email, help inside the app, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Notability renew automatically?
The subscription terms say the term renews automatically unless you opt out of auto-renewal in your account settings, for a period of the same length, at the then-current non-promotional rate rather than the price you signed up at. They add that ending a paid service does not earn a prorated refund of the period already paid for, and no reminder before a renewal is mentioned.
Can I try Notability before paying?
Yes. 30-day free trial on the Business and Business Pro plans. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Notability costs month to month on its pricing page. We read these policies; we haven’t asked Notability for a refund or contacted its support.
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