OmniFocus refund policy
OmniFocus's longest stated refund window is 30 days, and you cancel in your own settings.
OmniFocus refunds and cancellation
Good · checked Oct 18, 2026
Buy OmniFocus outright and the Omni Group gives you 30 days to send it back, whether you bought from its own store or from Apple. Subscribe instead and there is no refund at all, only the right to stop the next payment. You cancel a subscription yourself from the Omni Account page and keep it to the end of the period. A real window on half the line-up, claimed by writing or phoning, so a B.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
Omni's refund policy states a 30-day return guarantee on stand-alone perpetual licences for its Mac and iOS products, bought either from its own store or from Apple's App Store and Mac App Store, claimed by emailing or phoning its sales team within 30 days of purchase. Refunds are not available for subscriptions at all. Omni asks for an order number or licence key, and for Apple purchases a copy of the receipt.
Stated on support.omnigroup.com- How to cancel OmniFocus
A subscription bought through the Omni Group Store can be cancelled at any time from your Omni Account page. One bought inside the apps through Apple is cancelled in the Settings app on iOS or in the App Store app on the Mac. A perpetual licence is a one-off purchase with nothing to cancel.
Stated on support.omnigroup.com- What you keep afterwards
Omni says that if you cancel a subscription you keep access through the end of the paid subscription period and are not billed for the periods after it. A subscription that includes a 14-day trial can be cancelled before the trial ends with no charge at all. The pages read do not say what becomes of your OmniFocus data once a subscription lapses.
Stated on support.omnigroup.com- Renewals
Omni's refund policy says a cancelled subscription simply stops being billed for subsequent periods, which means a subscription left alone keeps renewing. The pages read state no notice period and mention no reminder before a renewal. A perpetual licence does not renew: Omni says its perpetual licences do not expire and that point updates within a version cost nothing.
Stated on support.omnigroup.com
In your favour
- Thirty days to return a perpetual licence, and it applies to Apple purchases as well as Omni's own store.
- A two-week trial first, so you can find out before you pay anything.
- You cancel a subscription yourself from the Omni Account page, at any time.
- Cancel and you keep access to the end of the period you have paid for.
Watch out for
- Subscriptions are not refundable at all: the 30 days cover perpetual licences only.
- There is no refund button; you email or phone the sales team inside the 30 days.
- For an App Store purchase Omni wants a copy of the receipt, and sends the money back by PayPal.
- Bought the subscription through Apple? You cancel it in Apple's settings, not in your Omni Account.
Getting help from OmniFocus
Excellent · checked Oct 18, 2026
This is what good support looks like at any price. You can phone a real person on weekdays between 10am and 5pm Pacific, or email and be told the aim is a reply by the end of the next business day. There are manuals for every app, a searchable article library, a public forum and a Slack group, and help is reachable from inside the apps themselves. Nothing is held back for a higher tier.
Ways to get help
Phone
A toll-free and a direct line for software help, open weekdays from 10am to 5pm Pacific time, with a menu option for technical support and another for sales. The numbers are given on the support page and the contact article.
Stated on support.omnigroup.comEmail
An address for software support and a separate one for sales and purchase questions, both given on the contact article. Omni asks for the app and its version and the device and its OS version, and prefers one message per issue.
Stated on support.omnigroup.comHelp inside the app
A Contact Omni option that Omni says is in all of its apps, OmniFocus included, as an alternative to writing to the support address yourself.
Stated on support.omnigroup.comHelp centre
A searchable library of support and sales articles written by Omni's own support team, filterable by app, alongside full manuals for OmniFocus and the other apps including previous versions.
Stated on support.omnigroup.comCommunity or forum
A public discussion forum and a Slack group that Omni links from the footer of every support page, where users and Omni staff talk about the apps.
Stated on discourse.omnigroup.com
Not listed on OmniFocus’s pages: live chat.
- When people answer
Omni's support page and its contact article both give phone hours of weekdays from 10am to 5pm Pacific time. No hours are stated for email, which is answered against the response target below.
Stated on support.omnigroup.com- How fast it says it replies
Omni says it does its best to respond to all queries by the end of the following business day, often sooner and sometimes longer, and that its first priority is mail from people who have bought a licence. It warns that around a new release it cannot promise to answer every message, and gives a separate address for urgent problems such as data loss, which it triages first without promising a quicker reply.
Stated on support.omnigroup.com- What depends on your plan
Omni does not sell support separately or split it by plan: the same phone line, addresses and articles are offered to everyone. The one difference it names is that mail from people who have bought a licence is answered before other mail.
Stated on support.omnigroup.com
In your favour
- A phone line to a person, with stated weekday hours, on every way of buying OmniFocus.
- Omni states a reply target of the end of the following business day, which few makers put in writing.
- Help can be reached from inside the app itself through Contact Omni.
- Full manuals, a searchable article library, a forum and a Slack group, all open to anyone.
Watch out for
- The phone line runs weekdays only, 10am to 5pm Pacific, which is awkward from most of the world.
- The next-business-day reply is a best effort, not a promise, and Omni says so.
- Around a new release Omni warns it cannot promise to answer every message.
- People who have bought a licence are answered first, so a trial user waits longer.
What these two grades rest on. Read on 18 October 2026: the Omni Group's refund policy, its support home page, its article on how to contact support, its article on how soon to expect a reply, its sales and licensing article library and its manuals index. The policy is the Omni Group's own rather than one written for OmniFocus alone. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
OmniFocus refund and cancellation questions
Does OmniFocus give refunds?
Omni's refund policy states a 30-day return guarantee on stand-alone perpetual licences for its Mac and iOS products, bought either from its own store or from Apple's App Store and Mac App Store, claimed by emailing or phoning its sales team within 30 days of purchase. Refunds are not available for subscriptions at all. Omni asks for an order number or licence key, and for Apple purchases a copy of the receipt. This is OmniFocus's own policy, as read on Oct 18, 2026.
How do I cancel OmniFocus?
A subscription bought through the Omni Group Store can be cancelled at any time from your Omni Account page. One bought inside the apps through Apple is cancelled in the Settings app on iOS or in the App Store app on the Mac. A perpetual licence is a one-off purchase with nothing to cancel.
What happens to my data if I cancel OmniFocus?
Omni says that if you cancel a subscription you keep access through the end of the paid subscription period and are not billed for the periods after it. A subscription that includes a 14-day trial can be cancelled before the trial ends with no charge at all. The pages read do not say what becomes of your OmniFocus data once a subscription lapses.
How do I contact OmniFocus support?
OmniFocus's pages list these ways to get help: phone, email, help inside the app, help centre and community or forum. Omni's support page and its contact article both give phone hours of weekdays from 10am to 5pm Pacific time. No hours are stated for email, which is answered against the response target below. Omni says it does its best to respond to all queries by the end of the following business day, often sooner and sometimes longer, and that its first priority is mail from people who have bought a licence. It warns that around a new release it cannot promise to answer every message, and gives a separate address for urgent problems such as data loss, which it triages first without promising a quicker reply. No live chat was listed, as read on Oct 18, 2026.
Does OmniFocus renew automatically?
Omni's refund policy says a cancelled subscription simply stops being billed for subsequent periods, which means a subscription left alone keeps renewing. The pages read state no notice period and mention no reminder before a renewal. A perpetual licence does not renew: Omni says its perpetual licences do not expire and that point updates within a version cost nothing.
Can I try OmniFocus before paying?
Yes. 14-day free trial with no automatic charge when started from an Omni Account; afterwards the app is a free viewer. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what OmniFocus costs month to month on its pricing page. We read these policies; we haven’t asked OmniFocus for a refund or contacted its support.
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