Paylocity refund policy
Paylocity states a refund policy with no set window, and you cancel by writing to them.
Paylocity refunds and cancellation
Weak · checked Oct 18, 2026
Paylocity publishes no refund policy and no way to end a subscription. Everything sits in a signed services agreement the site never shows you, so the only terms you can read before you buy are the API licence, and those say fees are not refunded and a client must give 60 days' written notice to get out. Payroll contracts work this way, but a buyer reading the public pages learns nothing about leaving, and that is a D.
- Refund window
- No set window
- How you cancel
- By writing to them
- Getting your money back
The only agreement published on the site is the API end user licence, which says that in no event will fees paid under its fees section be refunded. No refund policy for Paylocity's payroll and HR services appears on any page read: the pricing page points to a quote, and the promotion terms say benefits have no cash value and cannot be redeemed for cash.
Stated on paylocity.com- How to cancel Paylocity
No published page sets out how to end a Paylocity subscription; the promotion terms say services are bought under a Paylocity services agreement the site does not publish. The API end user licence, which is published, says a client must give 60 days' prior written notice of an intent to terminate it, and a partner 90 days. Administrators reach the service team by phone or email.
Stated on paylocity.com- What you keep afterwards
Its pages do not say.
- Renewals
Its pages do not say.
Watch out for
- No refund policy for the payroll and HR services is published anywhere on the site.
- The agreement that governs what you buy is signed with sales and never shown publicly.
- The one published agreement asks clients for 60 days' written notice before they can terminate.
- Nothing published says what happens to your payroll data once the contract ends.
Getting help from Paylocity
Excellent · checked Oct 18, 2026
This is what a service desk should look like. Administrators get a phone line and an address for a named service team, with the hours printed on the page, and account managers handle things like payroll corrections. Employees have their own route and their own answers. The knowledge base sits behind the login, and the hours are weekdays only, but a real person on the phone with stated hours earns an A.
Ways to get help
Phone
The administrator support page gives a client support telephone number for company and company-set administrators, alongside the service team's working hours. The same number is repeated at the top of the promotion terms page for current clients.
Stated on paylocity.comEmail
The same page gives an address for writing to your service team. Paylocity describes it as a dedicated service team ready to help with prompt answers and effective solutions.
Stated on paylocity.comAccount manager
Paylocity's administrator pages refer administrators to their account manager for certain work, such as correcting information on an employee's year-end tax forms.
Stated on paylocity.comHelp centre
The PEAK Knowledge Base holds step-by-step instructions and product training. You reach it by signing in to the Paylocity desktop portal, clicking Help and then Knowledge Base, so it is not readable without an account. The public support pages carry FAQ answers for administrators and employees.
Stated on paylocity.com
Not listed on Paylocity’s pages: live chat.
- When people answer
The administrator support page states that the service team is available Monday through Friday, from 6:00 in the morning to 7:30 in the evening, Central Time. No weekend or overnight cover is mentioned on any page read.
Stated on paylocity.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- A phone number for administrators, with the service team's hours printed beside it.
- Administrators are pointed to a named account manager for things like tax-form corrections.
- Employees at a client company get their own support page rather than going through HR for everything.
- The public pages answer common payroll, access and year-end questions without a login.
Watch out for
- The hours are weekdays only, so nothing is promised at a weekend payroll crunch.
- The PEAK knowledge base is behind the portal login, so you cannot read it before you buy.
- No page states a target response time or any service-level commitment.
- There is no live chat on the public support pages.
What these two grades rest on. Read on 18 October 2026: Paylocity's published terms and conditions, which are an API end user licence, its client, administrator and employee support pages, its pricing page and the terms of its small-business promotion. The services agreement that governs what clients buy is not published, so no refund or cancellation policy for the subscription could be read. Nobody here cancelled a plan or wrote to support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Paylocity refund and cancellation questions
Does Paylocity give refunds?
The only agreement published on the site is the API end user licence, which says that in no event will fees paid under its fees section be refunded. No refund policy for Paylocity's payroll and HR services appears on any page read: the pricing page points to a quote, and the promotion terms say benefits have no cash value and cannot be redeemed for cash. This is Paylocity's own policy, as read on Oct 18, 2026.
How do I cancel Paylocity?
No published page sets out how to end a Paylocity subscription; the promotion terms say services are bought under a Paylocity services agreement the site does not publish. The API end user licence, which is published, says a client must give 60 days' prior written notice of an intent to terminate it, and a partner 90 days. Administrators reach the service team by phone or email.
How do I contact Paylocity support?
Paylocity's pages list these ways to get help: phone, email, account manager and help centre. The administrator support page states that the service team is available Monday through Friday, from 6:00 in the morning to 7:30 in the evening, Central Time. No weekend or overnight cover is mentioned on any page read. No live chat was listed, as read on Oct 18, 2026.
Before paying for a year, check what Paylocity costs month to month on its pricing page. We read these policies; we haven’t asked Paylocity for a refund or contacted its support.
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