Perplexity refund policy
Perplexity's longest stated refund window is 3 days, and you cancel in your own settings.
Perplexity refunds and cancellation
Good · checked Oct 18, 2026
There is a refund window, and it is tiny: 24 hours on a monthly plan and 72 hours on a yearly one, outside the regions whose law gives people longer. Miss it and the terms say payments are non-refundable with no credit for part-used periods. The saving grace is that it is all self-serve: you cancel in Settings, the refund option appears beside the confirmation, and you keep Pro until the period you paid for runs out.
- Refund window
- 3 days
- How you cancel
- Yourself, in settings
- Getting your money back
The refunds article gives 24 hours from the purchase date on a monthly subscription and 72 hours on an annual one, with no exceptions after that, and says a second refund cannot be granted once a first has been. Customers in the EU, the UK or Turkey get 14 days and those in South Korea or Brazil 7 days, on either period. App Store refunds go through Apple. The terms otherwise say subscriptions are non-refundable.
Stated on perplexity.ai- How to cancel Perplexity
On a computer you open Settings, scroll to Subscription under Perplexity Pro, select Manage Subscription and then Cancel subscription. A subscription bought in the App Store or on Google Play is controlled by that store and no cancel option appears in Perplexity's own settings. The terms add that you can also cancel by writing to support before the renewal date.
- Open Settings at perplexity.ai/settings
- Scroll down to Subscription under Perplexity Pro
- Select Manage Subscription to reach the current plan page
- Choose Cancel subscription
- If you are inside the refund window, take the refund option offered with the cancellation confirmation
- What you keep afterwards
The account reverts to the free version at the end of the current billing cycle, and the terms say paid access continues to the end of the period already paid for. Cancelling and deleting are separate: the article warns that deleting your account does not end the subscription. Deleting removes your profile, preferences, settings, search history, sessions and shared content, permanently within 30 days.
Stated on perplexity.ai- Renewals
The terms say a subscription renews automatically at the frequency shown on your subscription page, or monthly if none is shown, at the then-current rates, and that the payment method is charged at the start of each period. To avoid the next charge you must cancel before the renewal date. No reminder before a renewal is mentioned.
Stated on perplexity.ai
In your favour
- The refund is self-serve: the option appears with the cancellation confirmation, with nobody to email.
- You cancel in Settings yourself and keep Pro to the end of the cycle you paid for.
- Buyers in the EU, the UK, Turkey, South Korea and Brazil get a longer window than everyone else.
- Deleting the account is self-serve too, and signing back in within 30 days undoes it.
Watch out for
- Twenty-four hours on a monthly plan and 72 on a yearly one is barely a window at all.
- After that the terms say payments are non-refundable, with no credit for part-used periods.
- Only one refund per account: a second request is refused once a first has been granted.
- Deleting your account does not cancel your subscription, so cancel before you delete.
Getting help from Perplexity
Ordinary · checked Oct 18, 2026
Paying customers reach the team through Help, then Contact Support, and there is a big help centre, a Discord and a public status page behind that. What no page gives is a time: no hours, no reply target, and priority on the Max plan is described only as faster, with no number. A contact form plus documentation and no stated wait is the ordinary arrangement.
Ways to get help
Contact form or ticket
The support portal, opened from Help then Contact Support inside Perplexity, takes account questions, billing queries and bug reports. The team is described as a small number of dedicated support professionals.
Stated on perplexity.aiHelp centre
The help centre covers getting started, features, subscription plans and billing, accounts, privacy and data, connectors, the mobile apps, the API and troubleshooting, in 11 languages and open without signing in.
Stated on perplexity.aiCommunity or forum
A Discord community that the contact article says Perplexity is active on for quick questions and feedback. The support article says Pro users have access to it and that community managers are on hand.
Stated on perplexity.ai
Not listed on Perplexity’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The plan guide says the free tier has no premium support, Pro adds exclusive support channels, Max subscribers get priority support with dedicated infrastructure and faster response times, and Enterprise gets dedicated support. None of those is given an hour or a target in writing.
Stated on perplexity.ai
In your favour
- Billing and account questions go to the same portal as bugs, so there is one place to write.
- The help centre is large, kept current and published in 11 languages.
- A public status page lets you check for an outage before you write in.
Watch out for
- No page states hours or a reply time, so priority support is a promise without a number.
- There is no live chat with an agent and no phone line.
- The free tier is told outright that it has no premium support.
- Support asks you to wait out slowness and session problems first, since they usually clear within hours.
What these two grades rest on. Read on 18 October 2026: Perplexity's terms of service and its help-centre articles on refunds, cancelling, account deletion, needing support, contacting the team and choosing a plan, plus the help centre index. The help centre turns plain readers away, so it was read through the machine-readable versions it publishes. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Perplexity refund and cancellation questions
Does Perplexity give refunds?
The refunds article gives 24 hours from the purchase date on a monthly subscription and 72 hours on an annual one, with no exceptions after that, and says a second refund cannot be granted once a first has been. Customers in the EU, the UK or Turkey get 14 days and those in South Korea or Brazil 7 days, on either period. App Store refunds go through Apple. The terms otherwise say subscriptions are non-refundable. This is Perplexity's own policy, as read on Oct 18, 2026.
How do I cancel Perplexity?
On a computer you open Settings, scroll to Subscription under Perplexity Pro, select Manage Subscription and then Cancel subscription. A subscription bought in the App Store or on Google Play is controlled by that store and no cancel option appears in Perplexity's own settings. The terms add that you can also cancel by writing to support before the renewal date. The steps its help page gives: 1. Open Settings at perplexity.ai/settings. 2. Scroll down to Subscription under Perplexity Pro. 3. Select Manage Subscription to reach the current plan page. 4. Choose Cancel subscription. 5. If you are inside the refund window, take the refund option offered with the cancellation confirmation.
What happens to my data if I cancel Perplexity?
The account reverts to the free version at the end of the current billing cycle, and the terms say paid access continues to the end of the period already paid for. Cancelling and deleting are separate: the article warns that deleting your account does not end the subscription. Deleting removes your profile, preferences, settings, search history, sessions and shared content, permanently within 30 days.
How do I contact Perplexity support?
Perplexity's pages list these ways to get help: contact form or ticket, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Perplexity renew automatically?
The terms say a subscription renews automatically at the frequency shown on your subscription page, or monthly if none is shown, at the then-current rates, and that the payment method is charged at the start of each period. To avoid the next charge you must cancel before the renewal date. No reminder before a renewal is mentioned.
Before paying for a year, check what Perplexity costs month to month on its pricing page. We read these policies; we haven’t asked Perplexity for a refund or contacted its support.
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