The Sangoma Insider’s Guide
Everything we know about Sangoma in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Sangoma
The Insider’s Guide
Business phone system in cloud, hybrid and on-premises forms
Every plan, grade, refund rule and rival among business phone systems, read from Sangoma’s own pages.
Made by Sangoma US Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Sangoma’s own pages, its app-store listings and our grades. Every fact in it is on Sangoma’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 5 of the 44 other business phone systems we grade
Sangoma sells business phone systems that run in its cloud, as a hybrid with an on-site unit, or on your own hardware as Switchvox. Calling, messaging, video meetings and a contact center come bundled, with AI features such as call transcription and an AI answering service. Prices are not published.
To get you started, here are 7 things to know about Sangoma, taken from its own pages and our grades.
Choosing between Business Voice, Switchvox, CX and SIP trunking is part of the work.
- 1
Best for organisations that buy phones through a partner
Sangoma sells business phone systems in cloud, hybrid and on-premises forms, with video, a contact center and AI features on top.
- 2
It runs on 5 platforms
Web, Windows, macOS, iOS and Android.
- 3
Three deployment models
Cloud UCaaS, a hybrid setup with on-site survivability, and an on-premises system built on Switchvox.
- 4
Calling and messaging
The cloud platform lists calling with DIDs, SMS, E911, visual voicemail, and group and one-to-one messaging.
- 5
Video meetings
HD video meetings with up to 120 participants and 12-hour sessions on the cloud platform.
- 6
A 1.8 GPA, above 5 of 44
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Sangoma you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Sangoma at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, macOS, Windows, iOS, Android
- Made by
- Sangoma US Inc.
- Category
- Business Phone Systems
- Our grade
- 1.8 GPA, weak
The report card
Best for organisations that buy phones through a partner
Sangoma sells business phone systems in cloud, hybrid and on-premises forms, with video, a contact center and AI features on top. No prices are published, so every deployment is quoted through sales or a partner, and a buyer has to match one of several product lines to a need.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published, so it sits at the category's middle. Every deployment is quoted. |
| Free plan and trial | F | No free plan and no trial appears on the pages read. |
| Features | C | Calling, messaging, video meetings, a contact center, AI features and the TeamHub app. Some items, such as Starbox survivability, only come with higher bundles. |
| Ease of use | C | No store rating on record. Choosing between Business Voice, Switchvox, CX and SIP trunking is part of the work. |
| Platforms and integrations | B | Web, Windows, Mac, iOS and Android, plus Microsoft Teams, Outlook and Google Calendar links. No API is listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Sangoma is for
- Fits if you want a phone system you can run in the cloud, on site or both
- Works for buyers who already deal with a reseller or partner
Who it is not for
- Skip it if you want a price before you talk to anyone, as none is published
- Not for you if you want a simple signup, since every deployment is quoted
- Too light for a quick comparison: the line covers Business Voice, Switchvox, CX and SIP trunking
- Watch out: some features, such as Starbox survivability, belong to higher bundles like Business Voice Plus
- Watch out: no free plan or trial is listed
Good to know
Good for
- Organizations that want the choice of cloud, hybrid or on-premises
- Hotels, clinics and retailers served by its industry bundles
- Teams that also need SIP trunking, networking or security from one vendor
Worth knowing
- No prices are published; every deployment is quoted through a sales call or a partner.
- The product line is wide (Business Voice, Switchvox, CX, SIP trunking), so a buyer has to match a product to a need.
- Some items, such as Starbox survivability, belong to higher bundles such as Business Voice Plus.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Sangoma's current pricing could not be confirmed from its own site.
No price is published, so it sits at the category's middle.
We could not confirm Sangoma’s current prices from its own site, so this guide lists no plans. sangoma.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Windows, iOS and Android
Business phone system in cloud, hybrid and on-premises forms. Here is what it does, as its own site describes it, and what it covers: AI features, transcription, team chat, video calls, business phone line, business texting.
Calling, messaging, video meetings, a contact center, AI features and the TeamHub app.
- Three deployment models
- Cloud UCaaS, a hybrid setup with on-site survivability, and an on-premises system built on Switchvox.
- Calling and messaging
- The cloud platform lists calling with DIDs, SMS, E911, visual voicemail, and group and one-to-one messaging.
- Video meetings
- HD video meetings with up to 120 participants and 12-hour sessions on the cloud platform.
- Contact center
- A departmental contact center with routing, reporting and agent coaching, and Sangoma CX as a separate contact-center product.
- AI features
- AI call and meeting summaries, voicemail summaries, and Sonella, an AI voice agent that answers calls.
- TeamHub app
- A collaboration app for Windows, macOS, iOS, Android and the web, included with Sangoma UCaaS subscriptions.
Where it runs
- Web
- macOS
- Windows
- iOS
- Android
What it works with
- Microsoft Teams
- Microsoft Outlook
- Google Calendar
- Apple iCal
Sangoma is made by Sangoma US Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
5/44
Other business phone systems it is graded above
Sangoma's GPA of 1.8 is higher than 5 of the 44 other business phone systems we grade, and level with 3.
It stands best on platforms and integrations (B, above 6 of 44) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Sangoma’s own letter is outlined.
- CValue for moneyAbove 5 of 44
- FFree plan and trialAbove 0 of 44
- CFeaturesAbove 1 of 44
- CEase of useAbove 4 of 44
- BPlatforms and integrationsAbove 6 of 44
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Sangoma you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 36 of the 44 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- AI features, unless you pay a model provider for each request yourself.
- People on the other end: coaches. No app builder makes those.
- Sharing with other people, which means accounts and invitations.
What this rests on. Sangoma’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
RingCentral, Yeastar, Nextiva and 8x8
The 4 tools Sangoma is most often weighed against, with where each one differs from it.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- 2.6GPA
Yeastar
Free trial
P-Series PBX in cloud, software or appliance editions.
- Only Yeastar lists a browser extension.
- Sangoma also covers team chat.
- Yeastar also covers whatsApp messaging.
- 2.2GPA
Nextiva
From $15/mo
Business phone, texting and video with an optional AI receptionist.
- Only Nextiva lists a Linux app.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Sangoma also covers transcription.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Sangoma free?
No. Sangoma is a paid product.
What platforms does Sangoma work on?
Sangoma is available on Web, Windows, macOS, iOS and Android.
Does Sangoma have a Linux app?
No Linux app was listed when its pages were read on Nov 12, 2026. Sangoma is listed for Web, Windows, macOS, iOS and Android.
Is Sangoma open source?
Sangoma is not described as open source on its own site, as read on Nov 12, 2026.
What does Sangoma integrate with?
Sangoma's listing names Microsoft Teams, Microsoft Outlook, Google Calendar and Apple iCal.
Who makes Sangoma?
Sangoma is made by Sangoma US Inc.
What are the alternatives to Sangoma?
The closest alternatives to Sangoma in our directory are RingCentral, Yeastar, Nextiva and 8x8.
How does Sangoma compare with other business phone systems?
Sangoma's GPA of 1.8 is higher than 5 of the 44 other business phone systems we grade, and level with 3.
Could I make my own version of Sangoma?
To replace Sangoma you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Sangoma’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Sangoma's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Sangoma US Inc. Prices change, so check sangoma.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Sangoma, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/sangoma
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Sangoma: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/sangoma
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/sangoma/guide
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See our other guides
The best-graded business phone systems after Sangoma, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 45 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Sangoma’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Sangoma is a trademark of its owner, and this guide is not made, paid for or approved by Sangoma US Inc. Prices and plans change: check sangoma.com before you buy.