Scrivener refund policy
Scrivener's longest stated refund window is 30 days.
Scrivener refunds and cancellation
Good · checked Oct 18, 2026
Scrivener is bought once, so there is nothing to cancel and nothing to renew. Buy from Literature & Latte's own store and the FAQ says refunds are given within 30 days, and there is a free trial that counts 30 days of actual use before that. It falls short of an A because the policy is two lines on an FAQ page that never says how to ask, and App Store purchases are Apple's business, not theirs.
- Refund window
- 30 days
- How you cancel
- See below
- Getting your money back
The FAQ's returns policy says refunds will be provided within 30 days of purchase, and points buyers to the 30-day free trial of everything sold on the store. It adds that for a purchase from Apple's App Store all refunds are dealt with by Apple, since Literature & Latte has no access to App Store sales records. The page does not say how a refund is requested.
Stated on literatureandlatte.com- How to cancel Scrivener
There is no subscription to end. The store sells Scrivener as a one-off licence for each platform, a separate one for macOS, Windows and iOS, with a bundle for the first two. The FAQ says the trial version simply stops working after 30 days of use if you do not buy a licence. None of the pages read describes a recurring plan or an account to close.
Stated on literatureandlatte.com- What you keep afterwards
A knowledge base article says Scrivener is a standard file-based program rather than a web or mobile app: projects are saved on your own hard drive, outside the program, so upgrading, uninstalling or moving from the trial to the purchased version does not affect the work you have done. It compares this to keeping .docx files on a computer without Word installed.
Stated on scrivener.tenderapp.com- Renewals
Nothing renews. The licence page describes a one-off household licence covering several computers of the same platform rather than a subscription, and says web store transactions are processed by Paddle, whose terms of sale it links to. No page read mentions automatic renewal or a recurring charge.
Stated on literatureandlatte.com
In your favour
- Thirty days to ask for your money back on anything bought from their own store.
- The free trial counts 30 days of use, not calendar days, so a weekend writer gets months out of it.
- It's bought once. Nothing renews, and there is no account to close.
- Your work sits in your own files on your own disk, and uninstalling doesn't touch it.
Watch out for
- Bought it in the App Store? Apple handles the refund, and Literature & Latte can't see the sale.
- The returns policy is two lines on an FAQ page, and it never says how to ask for a refund.
- The terms of sale for the web store are Paddle's, the payment processor's, not Literature & Latte's.
- There is no trial of Scrivener for iOS, because Apple's store doesn't allow one, so there you pay first.
Getting help from Scrivener
Good · checked Oct 18, 2026
No telephone line, and Literature & Latte says so plainly: a small team would have to put the price up to run one. What you get instead is email support, free for the life of the product, with a target of two business days in writing, plus a knowledge base, downloadable manuals, video tutorials and busy user forums. Everyone who pays can write in, and the reply time is stated. A B.
Ways to get help
Email
The knowledge base says Literature & Latte provides complimentary technical support for the life of the product by email, that you always reach someone who knows the software, and that thorny questions can be escalated to the developers.
Stated on scrivener.tenderapp.comContact form or ticket
The Learn & Support page carries two forms: one to ask a question that the site does not answer, and a separate bug reporting form for crashes and other bugs.
Stated on literatureandlatte.comHelp centre
A knowledge base of articles on purchasing, installing, cloud syncing and troubleshooting, alongside user manuals to download in PDF and Scrivener formats and a set of video tutorials.
Stated on scrivener.tenderapp.comCommunity or forum
Public user forums, which the telephone support article names as a support route alongside email, where users ask questions and share tips.
Stated on forum.literatureandlatte.com
Not listed on Scrivener’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
A knowledge base article says the team answers all emails as soon as it can, with a target of answering all questions within two business days, although it can occasionally take longer during particularly busy periods, and that it tries to get to urgent questions first.
Stated on scrivener.tenderapp.com- What depends on your plan
The telephone support article says technical support is complimentary for the life of the product, by email and the public forums, for its customers. None of the pages read describes a paid support tier, a priority queue or a service level.
Stated on scrivener.tenderapp.com
In your favour
- Support is free for the life of the product, not just for the first year.
- They put a target in writing: a reply within two business days.
- Manuals to download, video tutorials and an interactive tutorial, all free.
- The user forums are public and busy, so the answer may already be sitting there.
Watch out for
- No telephone support at all, and the company says running a line would mean raising the price.
- No live chat either. Email, a form or the forums is the whole list.
- Two business days is a target, not a promise, and the page says busy spells can take longer.
- No hours are stated, so there's no telling when the team is at its desks.
What these two grades rest on. Read on 18 October 2026: Scrivener's FAQ page with its returns policy, the store page, the end user licence agreement page, the Learn & Support page, and knowledge base articles on telephone support, reply times and whether work survives an uninstall. The individual licence agreements are PDFs and were not read. Nobody here asked for a refund or wrote to its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Scrivener refund and cancellation questions
Does Scrivener give refunds?
The FAQ's returns policy says refunds will be provided within 30 days of purchase, and points buyers to the 30-day free trial of everything sold on the store. It adds that for a purchase from Apple's App Store all refunds are dealt with by Apple, since Literature & Latte has no access to App Store sales records. The page does not say how a refund is requested. This is Scrivener's own policy, as read on Oct 18, 2026.
How do I cancel Scrivener?
There is no subscription to end. The store sells Scrivener as a one-off licence for each platform, a separate one for macOS, Windows and iOS, with a bundle for the first two. The FAQ says the trial version simply stops working after 30 days of use if you do not buy a licence. None of the pages read describes a recurring plan or an account to close.
What happens to my data if I cancel Scrivener?
A knowledge base article says Scrivener is a standard file-based program rather than a web or mobile app: projects are saved on your own hard drive, outside the program, so upgrading, uninstalling or moving from the trial to the purchased version does not affect the work you have done. It compares this to keeping .docx files on a computer without Word installed.
How do I contact Scrivener support?
Scrivener's pages list these ways to get help: email, contact form or ticket, help centre and community or forum. A knowledge base article says the team answers all emails as soon as it can, with a target of answering all questions within two business days, although it can occasionally take longer during particularly busy periods, and that it tries to get to urgent questions first. No live chat or phone was listed, as read on Oct 18, 2026.
Does Scrivener renew automatically?
Nothing renews. The licence page describes a one-off household licence covering several computers of the same platform rather than a subscription, and says web store transactions are processed by Paddle, whose terms of sale it links to. No page read mentions automatic renewal or a recurring charge.
Can I try Scrivener before paying?
Yes. Free trial on macOS and Windows that lasts for 30 days of use, not 30 calendar days. No trial of the iOS app. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Scrivener costs month to month on its pricing page. We read these policies; we haven’t asked Scrivener for a refund or contacted its support.
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