The Symphony Insider’s Guide
Everything we know about Symphony in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Symphony
The Insider’s Guide
Secure messaging and voice for financial markets firms
Every plan, grade, refund rule and rival among team communication apps, read from Symphony’s own pages.
Made by Symphony · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Symphony’s own pages, its app-store listings and our grades. Every fact in it is on Symphony’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 9 of the 75 other team communication apps we grade
Symphony is a communication platform for financial services firms. Its messaging product covers internal and cross-firm chat, with Federation for messaging clients on apps such as WhatsApp, SMS, WeChat and LINE. Symphony also sells voice, directory and analytics platforms. It is sold to institutions, not to individuals.
To get you started, here are 7 things to know about Symphony, taken from its own pages and our grades.
Accounts are provisioned by a firm or IT team and use a company-specific pod name, so there is set-up before use.
- 1
Best for secure messaging for regulated firms
It publishes no prices, and accounts are set up by the customer's firm or its IT team.
- 2
It runs on 5 platforms
Web, Windows, macOS, iOS and Android.
- 3
Messaging for regulated firms
Secure chat and workflow software with information barriers, auditability and data archiving, aimed at financial services.
- 4
Federation
Lets staff message clients on WhatsApp, SMS, Microsoft Teams, LINE and WeChat in a compliance-enabled way, using a single virtual number.
- 5
Embedded mode and Teams interoperability
Messaging can be embedded in other applications, and Symphony Messaging can be connected to Microsoft Teams.
- 6
A 2.2 GPA, above 9 of 75
That is against the other team communication apps we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Symphony you would be making chat that a whole team counts on staying up. That is not a weekend's work, with an AI app builder or without one.
Symphony at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, macOS, Windows, iOS, Android
- Made by
- Symphony, since 2014
- Category
- Team Communication
- Our grade
- 2.2 GPA, fair
The report card
Best for secure messaging for regulated firms
Symphony is a messaging platform for regulated firms, with federation between companies, Teams interoperability, voice, a directory and developer APIs. It publishes no prices, and accounts are set up by the customer's firm or its IT team.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published, so it sits at the middle by default; the site directs buyers to a demo. |
| Free plan and trial | F | No free plan or trial; the site offers a demo request. |
| Features | B | Messaging, federation between firms, Teams interoperability, voice, directory, analytics and APIs. The listing shows no gap in the core job. |
| Ease of use | C | Accounts are provisioned by a firm or IT team and use a company-specific pod name, so there is set-up before use. No store rating on record. |
| Platforms and integrations | A | Web, Windows, Mac, iPhone and Android, with developer APIs and links to Microsoft Teams, WhatsApp, WeChat and LINE. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Symphony is for
- Fits if you work at a regulated financial firm that needs compliant chat
- Makes sense if you need to message other firms through federation
Who it is not for
- Not for you if you want to see a price, as none is published
- Skip it if you want to sign up yourself, as logins are set up by the firm or its IT team
- Not for you if you want a free plan or trial
- Watch out: Federation Virtual Numbers come from Umony, a separate company
Good to know
Good for
- Banks, asset managers and brokers needing compliant chat
- Firms that must reach clients on WhatsApp or WeChat with records kept
Worth knowing
- No prices are published on the site; buyers are directed to request a demo or contact the company.
- Pricing is unverified here, and Federation Virtual Numbers are provided by Umony, a separate company.
- Logins use a company-specific pod name, so accounts are set up by the customer's firm or its IT team.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Symphony's current pricing could not be confirmed from its own site.
No price is published, so it sits at the middle by default; the site directs buyers to a demo.
We could not confirm Symphony’s current prices from its own site, so this guide lists no plans. symphony.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Windows, iOS and Android
Secure messaging and voice for financial markets firms. Here is what it does, as its own site describes it, and what it covers: end-to-end encrypted, public API, workflow automation, team chat, whatsApp messaging.
Messaging, federation between firms, Teams interoperability, voice, directory, analytics and APIs.
- Messaging for regulated firms
- Secure chat and workflow software with information barriers, auditability and data archiving, aimed at financial services.
- Federation
- Lets staff message clients on WhatsApp, SMS, Microsoft Teams, LINE and WeChat in a compliance-enabled way, using a single virtual number.
- Embedded mode and Teams interoperability
- Messaging can be embedded in other applications, and Symphony Messaging can be connected to Microsoft Teams.
- Voice, directory and analytics
- Cloud9 trader voice, an Enhanced Directory of market counterparties and an analytics platform sit beside messaging.
- Developer APIs
- The site links API documentation and training from its developer relations team.
Where it runs
- Web
- macOS
- Windows
- iOS
- Android
What it works with
- Microsoft Teams
- LINE
Symphony is made by Symphony, and has been around since 2014.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
9/75
Other team communication apps it is graded above
Symphony's GPA of 2.2 is higher than 9 of the 75 other team communication apps we grade, and level with 19.
It stands best on platforms and integrations (A, above 51 of 75) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 76 team communication apps we grade, cut by the letter each got. Symphony’s own letter is outlined.
- CValue for moneyAbove 7 of 75
- FFree plan and trialAbove 0 of 75
- BFeaturesAbove 63 of 75
- CEase of useAbove 11 of 75
- APlatforms and integrationsAbove 51 of 75
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Symphony you would be making chat that a whole team counts on staying up. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 47 of the 75 other team communication apps grade higher.
What you could not
- Chat that a whole team counts on staying up.
- The WhatsApp Business API, which Meta opens only through approved partners.
- Connections to other products, each kept working as those products change.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- End-to-end encryption done properly.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Symphony’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Slack, Microsoft Teams, Mattermost, Wire and Webex
The 5 tools Symphony is most often weighed against, with where each one differs from it.
- 2.8GPA
Slack
Free plan · from $7.25/mo
Channel-based team messaging with huddles, workflows and AI.
- Slack has a free plan. Symphony does not.
- Only Slack lists a Linux app.
- Symphony is end-to-end encrypted, according to its own site.
- 3.0GPA
Microsoft Teams
Free plan · from $4.00/mo
Chat, video meetings and calling tied into Microsoft 365.
- Microsoft Teams has a free plan. Symphony does not.
- Symphony is end-to-end encrypted, according to its own site.
- Symphony also covers workflow automation and whatsApp messaging.
- 2.4GPA
Mattermost
Free plan
Self-hosted team messaging with playbooks, calls and boards.
- Mattermost has a free plan. Symphony does not.
- Only Mattermost lists a Linux app.
- Symphony is end-to-end encrypted, according to its own site.
- 2.0GPA
Wire
Free plan · from €7.45/mo
End-to-end encrypted messaging and calls for organizations.
- Wire has a free plan. Symphony does not.
- Only Wire lists a Linux app.
- Wire is open source and self-hostable, according to its own site.
- 2.8GPA
Webex
Free plan · from $12/mo
Cisco's app for video meetings, messaging and calling.
- Webex has a free plan. Symphony does not.
- Only Webex lists a Linux app.
- Symphony is end-to-end encrypted, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Symphony free?
No. Symphony is a paid product.
What platforms does Symphony work on?
Symphony is available on Web, Windows, macOS, iOS and Android.
Does Symphony have a Linux app?
No Linux app was listed when its pages were read on Nov 13, 2026. Symphony is listed for Web, Windows, macOS, iOS and Android.
Is Symphony open source?
Symphony is not described as open source on its own site, as read on Nov 13, 2026.
Is Symphony end-to-end encrypted?
Symphony describes itself as end-to-end encrypted on its own site. Nobody here has audited that.
Does Symphony have an API?
Yes. Symphony offers a public API, according to its own site.
What does Symphony integrate with?
Symphony's listing names Microsoft Teams, WhatsApp, WeChat and LINE. A listing names up to eight integrations, so it may connect to more.
Who makes Symphony?
Symphony is made by a company of the same name. It dates from 2014.
What are the alternatives to Symphony?
The closest alternatives to Symphony in our directory are Slack, Microsoft Teams, Mattermost, Wire and Webex.
How does Symphony compare with other team communication apps?
Symphony's GPA of 2.2 is higher than 9 of the 75 other team communication apps we grade, and level with 19.
Could I make my own version of Symphony?
To replace Symphony you would be making chat that a whole team counts on staying up.
Where this guide comes from
The prices, plans, platforms and features were read from Symphony’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Symphony's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Symphony. Prices change, so check symphony.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Symphony, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/symphony
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Symphony: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/symphony
Know someone choosing between team communication apps?
Send them this guide: toolgpa.com/tools/symphony/guide
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See our other guides
The best-graded team communication apps after Symphony, each with an Insider's Guide of its own.
- Team Communication Insider's GuideEvery one of the 76 team communication apps we grade, compared
- Discord Insider's GuideFree text, voice and video chat built around servers3.6 GPA
- Pumble Insider's GuideTeam chat with unlimited message history on the free plan3.6 GPA
- Zoho Cliq Insider's GuideTeam chat, calls and meetings from the Zoho suite3.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Symphony’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Symphony is a trademark of its owner, and this guide is not made, paid for or approved by Symphony. Prices and plans change: check symphony.com before you buy.