The Tickets.com Insider’s Guide
Everything we know about Tickets.com in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Tickets.com
The Insider’s Guide
ProVenue ticketing system for arenas, theaters and attractions
Every plan, grade, refund rule and rival among event ticketing platforms, read from Tickets.com’s own pages.
Made by Tickets.com · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Tickets.com’s own pages, its app-store listings and our grades. Every fact in it is on Tickets.com’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 7 of the 79 other event ticketing platforms we grade
Tickets.com is a ticketing technology company, a wholly owned subsidiary of Major League Baseball, that sells the ProVenue back-office ticketing platform to sports teams, theaters, arenas, universities, museums and festivals. The consumer site at tickets.com is a separate resale marketplace for buyers.
To get you started, here are 7 things to know about Tickets.com, taken from its own pages and our grades.
No price is published, only a demo request, and it is sold to venues, not small organisers.
- 1
Best for arenas and attractions running ProVenue
Tickets.com sells ProVenue, a ticketing system for arenas, theaters and attractions, with a web shop, access control and email marketing.
- 2
It runs on Web
Web.
- 3
ProVenue back office
The core ticketing platform handles selling tickets, managing inventory, building events and training staff.
- 4
MyProVenue web shop
A responsive, brandable web application for desktop and mobile purchases under the client's own branding.
- 5
Alfred access control
Ticket validation for paper, digital and NFC contactless tickets, with remote device management over Wi-Fi or cellular data.
- 6
A 1.8 GPA, above 7 of 79
That is against the other event ticketing platforms we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Tickets.com you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one.
Tickets.com at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Tickets.com, since 1995
- Category
- Event Ticketing
- Our grade
- 1.8 GPA, weak
The report card
Best for arenas and attractions running ProVenue
Tickets.com sells ProVenue, a ticketing system for arenas, theaters and attractions, with a web shop, access control and email marketing. No price is published, only a demo request, and it is sold to venues, not small organisers.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the site only offers a demo request. |
| Free plan and trial | F | No free plan or trial on record anywhere on its pages. |
| Features | B | Back office, web shop, access control, email marketing and patron self-service. The listing shows no gap in the core work. |
| Ease of use | C | No store rating on record. Implementation is a separate service handled with the vendor. |
| Platforms and integrations | C | Web only, with Iterable the only integration listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Tickets.com is for
- Fits if you run an arena, theater or attraction with a back office
- Works for venues that want ticketing, access and email from one vendor
Who it is not for
- Skip it if you want a price, as the site offers only a demo
- Not for you if you sell a few tickets for an event, since it is sold to venues
- Watch out: the consumer site at tickets.com is a resale marketplace and is not this product
- Watch out: implementation and developer programs are separate services
Good to know
Good for
- Professional sports teams, arenas and large venues
- Theaters, operas, universities and museums needing an integrated suite
- Organizations that want ticketing, access control and marketing from one vendor
Worth knowing
- Pricing is not published; the site only offers a demo request.
- It is sold to venues and organizations, not to individual organizers selling a few tickets.
- The consumer site at tickets.com is a resale marketplace where prices may be above face value; it is not this product.
- Implementation and developer programs are separate services handled with the vendor.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Tickets.com's current pricing could not be confirmed from its own site.
No price is published; the site only offers a demo request.
We could not confirm Tickets.com’s current prices from its own site, so this guide lists no plans. tickets.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
ProVenue ticketing system for arenas, theaters and attractions. Here is what it does, as its own site describes it, and what it covers: reports, email campaigns, ticketing.
Back office, web shop, access control, email marketing and patron self-service.
- ProVenue back office
- The core ticketing platform handles selling tickets, managing inventory, building events and training staff.
- MyProVenue web shop
- A responsive, brandable web application for desktop and mobile purchases under the client's own branding.
- Alfred access control
- Ticket validation for paper, digital and NFC contactless tickets, with remote device management over Wi-Fi or cellular data.
- CrowdConnect email marketing
- Cloud email tool that combines Iterable's platform with ProVenue data to build and track campaigns.
- Patron self-service
- MyTickets gives patrons self-service account access, alongside services such as replicated data and ticket insurance (Fan Shield).
Where it runs
- Web
What it works with
- Iterable
Tickets.com is made by Tickets.com, and has been around since 1995.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
7/79
Other event ticketing platforms it is graded above
Tickets.com's GPA of 1.8 is higher than 7 of the 79 other event ticketing platforms we grade, and level with 15.
It stands best on features (B, above 30 of 79) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 80 event ticketing platforms we grade, cut by the letter each got. Tickets.com’s own letter is outlined.
- CValue for moneyAbove 8 of 79
- FFree plan and trialAbove 0 of 79
- BFeaturesAbove 30 of 79
- CEase of useAbove 4 of 79
- CPlatforms and integrationsAbove 0 of 79
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Tickets.com you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 57 of the 79 other event ticketing platforms grade higher.
What you could make
- Reports: an app builder makes this well.
What you could not
- Newsletters sent to thousands of people that still reach the inbox.
- Selling tickets and checking them at the door.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Tickets.com’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Ticketmaster, Paciolan and Tessitura
The 3 tools Tickets.com is most often weighed against, with where each one differs from it.
- 2.0GPA
Ticketmaster
Paid
Ticket marketplace and ticketing system for venues and leagues.
- Only Ticketmaster lists iOS and Android apps.
- Tickets.com also covers email campaigns.
- Ticketmaster also covers marketing automation.
- 1.6GPA
Paciolan
Paid
Ticketing and fan data for college athletics and venues.
- Tickets.com also covers email campaigns.
- 1.8GPA
Tessitura
Paid
CRM, ticketing and fundraising for arts and culture.
- Tickets.com also covers email campaigns.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Tickets.com free?
No. Tickets.com is a paid product.
What platforms does Tickets.com work on?
Tickets.com is available on Web.
Does Tickets.com have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Tickets.com is listed for Web.
Does Tickets.com have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Tickets.com is listed for Web.
Is Tickets.com open source?
Tickets.com is not described as open source on its own site, as read on Nov 13, 2026.
What does Tickets.com integrate with?
Tickets.com's listing names Iterable. A listing names up to eight integrations, so it may connect to more.
Who makes Tickets.com?
Tickets.com is made by a company of the same name. It dates from 1995.
What are the alternatives to Tickets.com?
The closest alternatives to Tickets.com in our directory are Ticketmaster, Paciolan and Tessitura.
How does Tickets.com compare with other event ticketing platforms?
Tickets.com's GPA of 1.8 is higher than 7 of the 79 other event ticketing platforms we grade, and level with 15.
Could I make my own version of Tickets.com?
To replace Tickets.com you would be making newsletters sent to thousands of people that still reach the inbox.
Where this guide comes from
The prices, plans, platforms and features were read from Tickets.com’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Tickets.com's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Tickets.com. Prices change, so check tickets.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Tickets.com, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/tickets-com
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Tickets.com: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/tickets-com
Know someone choosing between event ticketing platforms?
Send them this guide: toolgpa.com/tools/tickets-com/guide
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See our other guides
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- Billetto Insider's GuideEuropean ticketing marketplace with ads you pay for per sale3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Tickets.com’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Tickets.com is a trademark of its owner, and this guide is not made, paid for or approved by Tickets.com. Prices and plans change: check tickets.com before you buy.