TickTick refund policy
TickTick's longest stated refund window is 14 days, and you cancel in your own settings.
TickTick refunds and cancellation
Good · checked Oct 18, 2026
Buy Premium on the web, through Stripe, PayPal or Google Play, and you have 14 days to ask for the money back, from a button in your own order history, with TickTick saying it will process the refund in three business days. You cancel yourself in the settings and your data stays put when Premium lapses. It is a B rather than an A because the window is 14 days, not 30, and an invoice or an App Store purchase takes it away.
- Refund window
- 14 days
- How you cancel
- Yourself, in settings
- Getting your money back
TickTick says a Premium subscription bought through Google Play, PayPal or Stripe can be refunded within 14 days of payment, and that no refund can be issued beyond 14 days. You submit the request yourself from Order History in the Premium Account settings, and it says the refund is processed within three business days. Orders that have had an invoice issued cannot be refunded, and App Store purchases go to Apple.
Stated on help.ticktick.com- How to cancel TickTick
A subscription taken through Google Play, Stripe or PayPal is cancelled in the TickTick web app, under Settings and then the Premium Account tab, and TickTick says to check for the confirmation window. It can also be cancelled on Google Play or in PayPal directly. An App Store subscription must be cancelled in Apple's subscription settings, which TickTick says it cannot do for you.
- Open the TickTick web app and click your profile at the top left, then Settings
- Click the Premium Account tab
- Click Cancel Subscription
- Confirm by clicking Yes, cancel
- Check that the confirmation window appears, and repeat the steps if it does not
- What you keep afterwards
TickTick says that after a Premium account expires your data is fully retained: you can keep using TickTick as a free account, without the Premium benefits. A separate FAQ says an account can be deleted from the account information page in Settings, and that data can be backed up and imported into another account first.
Stated on help.ticktick.com- Renewals
The help article treats cancelling as the way to stop Premium auto-renewing, and says App Store subscriptions renew by default and have to be cancelled by you because Apple does not let the developer do it. None of the pages read promises a reminder before a renewal, and the 14-day refund window runs from the payment, so a renewal you noticed late may still be inside it.
Stated on help.ticktick.com
In your favour
- Fourteen days to change your mind, and you file the claim yourself from your order history.
- TickTick says a refund is processed within three business days, which is more than most promise.
- Cancelling is four clicks in the web app's settings, with nobody to write to.
- Let Premium lapse and nothing is deleted: the account carries on as a free one with your data.
Watch out for
- Fourteen days is the whole window, and TickTick says nothing comes back after it.
- Ask for an invoice on an order and that order can no longer be refunded.
- Bought Premium in the App Store? Apple decides the refund, and TickTick says it cannot.
- Nothing promises a warning before the subscription renews, so the 14 days can pass unnoticed.
Getting help from TickTick
Ordinary · checked Oct 18, 2026
A ticket form, an address to write to and a well-stocked help centre, and that is the lot. No live chat, no phone, and no page that says when the team works or how fast it aims to reply. TickTick will tell you how long a refund takes but not how long a question waits. That is where most apps at this price sit, so a C.
Ways to get help
Email
The About page invites anyone to write to the team to ask about TickTick or share feedback, and the pricing page's FAQ gives the same address next to a link to the help centre.
Stated on ticktick.comContact form or ticket
A support ticket, opened from the Contact Us link in the help centre's footer. The page asked our reader to sign in first, so the form itself was not read.
Stated on ticktick.comHelp inside the app
The help article on still being charged after cancelling tells you to get in touch under Help & Feedback inside the app if the question is not settled.
Stated on help.ticktick.comHelp centre
A searchable help centre with a beginner's guide, feature guides, an FAQ and a Payment and Upgrades section that covers cancelling, refunds, invoices and payment methods.
Stated on help.ticktick.com
Not listed on TickTick’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- There are three ways in: a ticket, an address to write to and Help & Feedback inside the app.
- The help centre is open to anyone and walks through refunds, cancelling and invoices step by step.
Watch out for
- No page states support hours or how quickly TickTick aims to reply.
- No live chat and no phone line are offered.
- You have to sign in before the ticket form will open.
- No page says that paying for Premium gets your question answered any sooner.
What these two grades rest on. Read on 18 October 2026: TickTick's help article on payment and upgrades, which covers cancelling, refunds and invoices, its general FAQ, its terms of service, the pricing page's own questions and answers, the help centre, the About page and the contact page. The terms say nothing about refunds or cancelling, so the help pages are the policy here. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
TickTick refund and cancellation questions
Does TickTick give refunds?
TickTick says a Premium subscription bought through Google Play, PayPal or Stripe can be refunded within 14 days of payment, and that no refund can be issued beyond 14 days. You submit the request yourself from Order History in the Premium Account settings, and it says the refund is processed within three business days. Orders that have had an invoice issued cannot be refunded, and App Store purchases go to Apple. This is TickTick's own policy, as read on Oct 18, 2026.
How do I cancel TickTick?
A subscription taken through Google Play, Stripe or PayPal is cancelled in the TickTick web app, under Settings and then the Premium Account tab, and TickTick says to check for the confirmation window. It can also be cancelled on Google Play or in PayPal directly. An App Store subscription must be cancelled in Apple's subscription settings, which TickTick says it cannot do for you. The steps its help page gives: 1. Open the TickTick web app and click your profile at the top left, then Settings. 2. Click the Premium Account tab. 3. Click Cancel Subscription. 4. Confirm by clicking Yes, cancel. 5. Check that the confirmation window appears, and repeat the steps if it does not.
What happens to my data if I cancel TickTick?
TickTick says that after a Premium account expires your data is fully retained: you can keep using TickTick as a free account, without the Premium benefits. A separate FAQ says an account can be deleted from the account information page in Settings, and that data can be backed up and imported into another account first.
How do I contact TickTick support?
TickTick's pages list these ways to get help: email, contact form or ticket, help inside the app and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does TickTick renew automatically?
The help article treats cancelling as the way to stop Premium auto-renewing, and says App Store subscriptions renew by default and have to be cancelled by you because Apple does not let the developer do it. None of the pages read promises a reminder before a renewal, and the 14-day refund window runs from the payment, so a renewal you noticed late may still be inside it.
Before paying for a year, check what TickTick costs month to month on its pricing page. We read these policies; we haven’t asked TickTick for a refund or contacted its support.
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