tl;dv refund policy
tl;dv states a refund policy with no set window, and you cancel in your own settings.
tl;dv refunds and cancellation
Ordinary · checked Oct 18, 2026
The terms are one line long on this: fees paid are non-refundable unless something else was agreed. Against that, leaving is easy. Two clicks in Account & Billing drop you into the Stripe portal, where you cancel or pause the plan, and nobody has to be emailed. No refunds plus a self-serve exit is the ordinary deal, so a C. What is missing is any page saying plans renew by themselves or that access runs to the end of the period you paid for.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms of service say that if you sign up for a paid service you are charged the fees current at the time, and that unless otherwise agreed all fees paid are non-refundable. They give no window, no exception and no process for asking, and no separate refund policy was found on the site.
Stated on tldv.io- How to cancel tl;dv
The help centre says you cancel from Settings, then Plan & Billing (the older article calls it Account & Billing), by clicking Manage subscription, which hands you to Stripe, where you click Cancel or pause plan. The terms separately say you are free to stop using the service at any time by writing in, but the help article is the route it gives for ending a paid plan.
- Open Settings, then Plan & Billing
- Click Manage subscription
- You are redirected to Stripe, tl;dv's payment provider
- Click Cancel or pause plan
- What you keep afterwards
No page read says whether paid features run to the end of the period already paid for. On the recordings themselves, the help centre says Pro recordings stay on its servers for as long as you stay a customer, while on the Free plan recordings are kept 3 months and then scheduled for deletion, with an email 4 weeks beforehand and downloads switched on for the affected recordings.
Stated on intercom.help- Renewals
Its pages do not say.
In your favour
- You cancel it yourself through the Stripe portal, with nobody to write to and no notice to give.
- The same portal offers pausing the plan as well as cancelling it.
- Before recordings are deleted on the free plan, tl;dv says it emails you 4 weeks ahead and turns downloads on.
- Deleting the account and all its data is a button on your own profile page.
Watch out for
- The terms say fees are non-refundable, with no window and no stated exception.
- No page we could read says plans renew by themselves, or promises a reminder before one.
- No page says you keep the paid features to the end of a period you have already paid for.
- Drop to the free plan and the Account & Billing section disappears, so old invoices have to be requested.
Getting help from tl;dv
Ordinary · checked Oct 18, 2026
There's a chat widget in the bottom corner of the app that the help articles keep pointing you at, an address to write to when something breaks, and a help centre with a few hundred articles behind it. What there isn't is a promise: no hours, no target reply time, no phone, and nothing on the pages we could read about priority for bigger plans. That is where most software sits, and it's a C.
Ways to get help
Email
A troubleshooting article asks you to send a screenshot of the full page, including any browser error and the console data, to the support team's address so they can review it. The terms give the same route for stopping use of the service.
Stated on intercom.helpHelp inside the app
Help articles point repeatedly to a chat icon in the bottom-right corner of the page, described as the way to reach the support team. No page read gives its hours or says whether a bot answers first.
Stated on intercom.helpHelp centre
An Intercom-hosted help centre with collections on the basics, meetings, billing, preferences, integrations, team management and the API, open without signing in.
Stated on intercom.help
Not listed on tl;dv’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- Free users get the same chat widget and the same help centre as anyone paying.
- Billing articles are written by a co-founder and give the clicks rather than waving at settings.
- The help centre is organised by collection, with a section just for billing.
Watch out for
- No page states support hours, so you cannot tell when anyone is at the other end.
- No page states a target reply time, on any plan.
- There is no phone number anywhere on the pages we read.
- No page we could read says whether paid plans get priority over free ones.
What these two grades rest on. Read on 18 October 2026: tl;dv's terms of service, its help articles on cancelling a Pro subscription, on stopping tl;dv altogether, on invoices and billing, on how long recordings are kept and on its pricing, plus the help centre home and its billing collection. The plan comparison on the pricing page did not render for our reader. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
tl;dv refund and cancellation questions
Does tl;dv give refunds?
The terms of service say that if you sign up for a paid service you are charged the fees current at the time, and that unless otherwise agreed all fees paid are non-refundable. They give no window, no exception and no process for asking, and no separate refund policy was found on the site. This is tl;dv's own policy, as read on Oct 18, 2026.
How do I cancel tl;dv?
The help centre says you cancel from Settings, then Plan & Billing (the older article calls it Account & Billing), by clicking Manage subscription, which hands you to Stripe, where you click Cancel or pause plan. The terms separately say you are free to stop using the service at any time by writing in, but the help article is the route it gives for ending a paid plan. The steps its help page gives: 1. Open Settings, then Plan & Billing. 2. Click Manage subscription. 3. You are redirected to Stripe, tl;dv's payment provider. 4. Click Cancel or pause plan.
What happens to my data if I cancel tl;dv?
No page read says whether paid features run to the end of the period already paid for. On the recordings themselves, the help centre says Pro recordings stay on its servers for as long as you stay a customer, while on the Free plan recordings are kept 3 months and then scheduled for deletion, with an email 4 weeks beforehand and downloads switched on for the affected recordings.
How do I contact tl;dv support?
tl;dv's pages list these ways to get help: email, help inside the app and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Before paying for a year, check what tl;dv costs month to month on its pricing page. We read these policies; we haven’t asked tl;dv for a refund or contacted its support.
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