Todoist refund policy
Todoist's longest stated refund window is 30 days, and you cancel in your own settings.
Todoist refunds and cancellation
Good · checked Oct 12, 2026
Pay for a year and you get 30 days to change your mind. On Pro you refund yourself from the settings, with nobody to ask, and the 30 days start again at each yearly renewal. It's a B and not an A because monthly payments don't come back, and a Business team has to write in for its money.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
A yearly Pro plan cancelled within 30 days of purchase or renewal is refunded in full, and one bought on the website can be refunded from the subscription settings. A yearly Business plan is refunded within 30 days of purchase: cancel the team, then write in with the receipt. Monthly payments are not refundable unless consumer law requires it. Apple handles refunds for App Store purchases.
Stated on todoist.com- How to cancel Todoist
A Pro plan paid by card is cancelled under Settings, then Subscription, in the web or desktop app, not the mobile app. A Business plan is cancelled by a team admin from the team's Subscription tab. A plan bought through the App Store or Google Play is cancelled in that store. Anyone locked out of the account is told to write in so the plan can be cancelled for them.
- Log in to Todoist on the web or in the desktop app (the Subscription tab is not in the mobile app)
- Click your avatar at the top-left
- Select Settings
- Select Subscription
- Click Cancel plan
- Choose a reason for cancelling
- Click Cancel subscription to confirm
- Within 30 days on a yearly plan, pick between cancelling at the end of the period and ending it now with a refund, then confirm
- What you keep afterwards
Pro features stay until the end of the billing period, then the account drops to the free Beginner plan. Tasks, projects and comments are kept, but projects beyond 5 become view-only, oldest first, filters beyond 3 cannot be opened, and automatic backups stop, though earlier backups stay available. A separate article on deleting an account says each project can be exported as a CSV file.
Stated on todoist.com- Renewals
The terms say a subscription renews automatically each period until it is cancelled, and that you must cancel before it renews to avoid the next charge. They mention no reminder before a renewal. The refund help article adds that a yearly Pro plan cancelled within 30 days of a renewal is refunded in full.
Stated on todoist.com
In your favour
- A yearly Pro or Business plan comes back in full if you cancel within 30 days of buying it.
- The 30 days start again when a yearly Pro plan renews, so a renewal you forgot about isn't money lost.
- On Pro bought on the website you cancel and refund yourself in the settings, with nobody to email.
- After you cancel you keep every task, project and comment on the free Beginner plan.
Watch out for
- Monthly payments aren't refundable, unless consumer law where you live says otherwise.
- Bought it in the App Store? Apple decides the refund, not Todoist.
- Back on Beginner, projects beyond 5 go view-only, oldest first, until you archive some or pay again.
- A Business team can't refund itself: cancel the team, then write in with the receipt.
Getting help from Todoist
Ordinary · checked Oct 12, 2026
You get a ticket form and a written help centre, on every plan including the free one. What you don't get is a phone line, a stated reply time or any hours, so there's no telling how long you'd wait. That's what most apps at this price offer, and it's a C.
Ways to get help
Contact form or ticket
A ticket submitted through the contact page, for questions and problems. The help article that points to it is marked for Beginner, Pro and Business, and says there is no phone support.
Stated on todoist.comHelp centre
Written articles on features, billing, teams, integrations and troubleshooting, offered in 19 languages and open to anyone without logging in.
Stated on todoist.com
Not listed on Todoist’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The help article on contacting support is marked as applying to Beginner, Pro and Business alike. None of the pages read describes a priority queue, live chat or any other difference by plan.
Stated on todoist.com
In your favour
- Free users can send a ticket too, not only people who pay.
- The help centre has step-by-step articles on cancelling, refunds and deleting an account.
Watch out for
- There is no phone support, and Todoist says so plainly.
- No page says when the support team works or how fast it aims to reply.
What these two grades rest on. Read on 12 October 2026: Todoist's terms of service, its help articles on refunds, cancelling, managing a Pro subscription, deleting an account and phone support, and its plans and billing FAQ. Its contact page showed our reader only a log-in prompt, so the ticket form itself was not read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Todoist refund and cancellation questions
Does Todoist give refunds?
A yearly Pro plan cancelled within 30 days of purchase or renewal is refunded in full, and one bought on the website can be refunded from the subscription settings. A yearly Business plan is refunded within 30 days of purchase: cancel the team, then write in with the receipt. Monthly payments are not refundable unless consumer law requires it. Apple handles refunds for App Store purchases. This is Todoist's own policy, as read on Oct 12, 2026.
How do I cancel Todoist?
A Pro plan paid by card is cancelled under Settings, then Subscription, in the web or desktop app, not the mobile app. A Business plan is cancelled by a team admin from the team's Subscription tab. A plan bought through the App Store or Google Play is cancelled in that store. Anyone locked out of the account is told to write in so the plan can be cancelled for them. The steps its help page gives: 1. Log in to Todoist on the web or in the desktop app (the Subscription tab is not in the mobile app). 2. Click your avatar at the top-left. 3. Select Settings. 4. Select Subscription. 5. Click Cancel plan. 6. Choose a reason for cancelling. 7. Click Cancel subscription to confirm. 8. Within 30 days on a yearly plan, pick between cancelling at the end of the period and ending it now with a refund, then confirm.
What happens to my data if I cancel Todoist?
Pro features stay until the end of the billing period, then the account drops to the free Beginner plan. Tasks, projects and comments are kept, but projects beyond 5 become view-only, oldest first, filters beyond 3 cannot be opened, and automatic backups stop, though earlier backups stay available. A separate article on deleting an account says each project can be exported as a CSV file.
How do I contact Todoist support?
Todoist's pages list these ways to get help: contact form or ticket and help centre. No live chat or phone was listed, as read on Oct 12, 2026.
Does Todoist renew automatically?
The terms say a subscription renews automatically each period until it is cancelled, and that you must cancel before it renews to avoid the next charge. They mention no reminder before a renewal. The refund help article adds that a yearly Pro plan cancelled within 30 days of a renewal is refunded in full.
Before paying for a year, check what Todoist costs month to month on its pricing page. We read these policies; we haven’t asked Todoist for a refund or contacted its support.
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