Alternatives · Help Desks
Helpshift alternatives
As of Nov 12, 2026, the highest-graded Helpshift alternative is Zendesk (2.4 GPA).
Helpshift compared with 5 alternatives: Zendesk, Intercom, Kustomer, Gladly and Freshdesk.
Helpshift's current pricing could not be confirmed from its own site. None of the alternatives has a free plan. 3 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Helpshift sale?
At a glance
How each one differs from Helpshift
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers reports, live chat and help center.
- Zendesk does not cover community, which Helpshift does.
Suits: Support teams handling email, chat and phone in one queue
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
- Intercom also lists iOS and Android apps.
- Intercom also covers shared inbox, reports, live chat and help center.
- Intercom does not cover community, which Helpshift does.
Suits: Software and app companies that support customers through in-app chat
Kustomer
CRM-style customer service platform with AI agents, sold via sales
- Kustomer also covers shared inbox, workflow automation, reports and help center.
- Kustomer does not cover community, which Helpshift does.
Suits: Mid-size and large B2C teams that want a CRM behind support, such as retail and travel
Gladly
Customer service and commerce AI built for retail brands
- Gladly also covers shared inbox, workflow automation, live chat, sMS marketing and whatsApp messaging.
- Gladly does not cover community, which Helpshift does.
Suits: Retail and ecommerce brands with high chat, SMS and phone volume
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers shared inbox, reports and help center.
- Freshdesk does not cover community, which Helpshift does.
Suits: Support teams that work mainly from email
Limits worth knowing in Helpshift
- The pricing page publishes no prices: cost is quoted per studio from interaction volume, solutions used, capabilities and languages.
- It is built for game studios; the vendor's pages describe players, not general customer support.
- Technology, AI and human services can be bought in any mix, so what a studio pays depends on that mix.
Common questions
What are the alternatives to Helpshift?
The alternatives to Helpshift in this directory are Zendesk, Intercom, Kustomer, Gladly and Freshdesk. Each one has a side-by-side comparison with Helpshift.
Is there a free alternative to Helpshift?
None of the alternatives listed here has a free plan. Zendesk, Intercom and Freshdesk offer a free trial.
Which Helpshift alternatives work on Android?
The Helpshift listing does not include an Android app. Zendesk, Intercom and Freshdesk list one.
Which Helpshift alternatives work on iOS?
The Helpshift listing does not include an iOS app. Zendesk, Intercom and Freshdesk list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.