Cresta vs LivePerson (2026): which should you pick?
As of Nov 13, 2026, LivePerson grades higher than Cresta: 1.8 against 1.6 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
LivePerson grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
LivePerson
Messaging and AI agent platform for enterprise customer service
Paid
Which one is for you
Pick Cresta if
- Fits if you run a large contact center that wants AI on top of it
- Works for teams that buy through a sales process
Look elsewhere if
- Skip it if you want to see a price, because none is published
- Not for you if you want a self-serve help desk, as this is a sales-led enterprise platform
- Too light for a small team, since it adds to systems you already run
- Skip it if you want to try it, as only a demo is offered
Pick LivePerson if
- Fits if you run an enterprise service desk on messaging
- Works for teams that already buy through a sales rep
Look elsewhere if
- Skip it if you want a price, since plans are by quote
- Tight if you want analytics or generative AI, because those depend on entitlements agreed with a rep
- Pricey if you send WhatsApp or SMS campaigns, as proactive messages are billed at provider rates plus a 15% handling fee
- Watch out: the pricing page says LivePerson has been acquired by SoundHound AI
How we grade them
| 1.6GPACrestaWeak | 1.8GPALivePersonWeak | |
|---|---|---|
| Value for money | CNo price is published, so nothing says it is cheap or dear. | CNo price is published; plans are by quote only. |
| Free plan and trial | FNo free plan and no trial is listed, only a demo you book through sales. | FNo free plan and no trial is listed, so you pay before you try it. |
| Features | CAI agent, live assist, conversation analytics and coaching. It sits on top of existing systems rather than replacing them. | CMessaging channels, an agent workspace, a bot builder, knowledge AI and reporting. Analytics Studio and generative AI depend on entitlements agreed with sales. |
| Ease of use | CNo store rating on record. Enterprise rollout through sales, connected to your CRM and contact-center platform. | CNo store rating on record. An enterprise rollout, with bots and knowledge to set up. |
| Platforms and integrations | CWeb only, and the listing names no integrations. | BWeb only, with Salesforce, Workato, Medallia, WhatsApp and the big bot platforms. |
| Best for | an AI platform for contact centers | enterprise messaging and AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cresta and LivePerson. How we grade
Where they differ
- Cresta also covers transcription and workflow automation.
- LivePerson also covers business texting, whatsApp messaging and chatbots.
In commonWebAI agentsReportsAI support agent
At a glance
| Cresta | LivePerson | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Cresta Intelligence, Inc. | LivePerson |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Cresta
- No pricing is published; the site directs visitors to book a demo, so no plans are listed here.
- It is an enterprise platform with a sales-led rollout, not a self-serve help desk.
- It sits on top of existing systems such as a CRM or contact-center platform rather than replacing them.
LivePerson
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
Key features
Cresta
- AI Agent
- Handles customer conversations across channels and languages, with the option to hand off to a person.
- Agentic Assist
- Gives human agents real-time guidance, knowledge and automation during a live conversation.
- Conversation Intelligence
- Analyzes every interaction, with an AI Analyst that reports on themes, quality management and journey-level context.
- Deputy Agent
- A long-running agent that carries out back-office CX work from request to completion.
- Coaching and training
- Quality management, coaching and a training simulator built on real conversations, for supervisors and agents.
- Opera orchestration
- A no-code engine for building and orchestrating AI workflows on top of existing systems such as CRM and CCaaS.
LivePerson
- Messaging channels
- The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- Agent workspace
- A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- Conversation Builder
- A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- KnowledgeAI
- Pulls answers from knowledge bases, CRMs and content systems for both bots and human agents.
- Generative AI tools
- Copilot Summary, Copilot Assist and Copilot Rewrite help agents, and a hallucination-detection feature checks AI answers. Token entitlements come from sales.
- Reporting and analytics
- Report Center covers sentiment, intents, bots and voice analytics, and Analytics Studio analyzes speech and text conversations.
Plans
Cresta
Pricing could not be confirmed. See cresta.com.
LivePerson
Pricing could not be confirmed. See liveperson.com.
Common questions
Which is cheaper, Cresta or LivePerson?
As of Nov 13, 2026, Cresta has no price we could confirm, and LivePerson has no price we could confirm.
Which has a free plan, Cresta or LivePerson?
As of Nov 13, 2026, neither Cresta nor LivePerson has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.