Grasshopper vs Phone.com (2026): which should you pick?

Pick Grasshopper if

• Fits if you're a solo founder who wants a business line without carrying a second phone
• Works for a few people answering the same number on one bill

Look elsewhere if

• Skip it if you're outside the US and Canada, as that's the only place it's sold
• Not for you if calls need to log into a CRM, since no integrations are on record
• Tight if you need several numbers on Solo Plus, at $9 a month for each extra one
• Watch out: texting needs carrier registration, $19.50 once and $1.50 a month on every plan
• Watch out: only Solo Plus shows a monthly price, $32, and advanced routing needs Small Business at $55

Pick Phone.com if

• Fits if you want calls, texts and fax on one business line
• Works for small offices that would rather talk to sales about a discount for more than four users

Look elsewhere if

• Skip it if you want a published price, because plan prices could not be read
• Tight if you call abroad or use toll-free numbers, since those are billed as additional usage
• Watch out: unlimited extensions come with a fair-use limit that excludes auto-dialing and fax blasting
• Watch out: there is no desktop app, only the browser and phone apps
• Watch out: discounts are arranged through sales

Grasshopper

• Sold only in the US and Canada; international calls are billed per minute by destination.
• Texting needs carrier registration: a $19.50 one-time fee and $1.50 a month on every plan.
• Extra numbers cost $9 a month each on annual billing ($10 monthly), and extra extensions $3 ($5 monthly).
• The pricing page shows annual prices and says annual billing saves over 20%; only Solo Plus's monthly price ($32) was readable.

Phone.com

• Plan prices could not be read: the vendor's main site refused automated access, so pricing is recorded as unverified.
• Minutes beyond the shared pool, international calls and some toll-free calls are billed as additional usage.
• Unlimited extensions are subject to a fair-use limit that excludes auto-dialing, telemarketing and fax blasting.
• Discounts apply to accounts with more than four users in a tier and are arranged through sales.

Grasshopper

A second number on your phone

Pick a local, toll-free or vanity number and use it through the mobile or desktop app, keeping business calls apart from a personal number.

Shared inbox

Calls, texts and voicemails sit in one thread per customer, and the inbox is shared so the whole team sees the same history.

Extensions and call forwarding

Forward calls to any number and add extensions for staff or departments: one on True Solo, three on Solo Plus and unlimited on Small Business.

Recording and AI call summaries

Call recording with transcription, plus call summaries and AI sentiment drawn from customer calls.

Automated replies

Instant Response sends a set text reply when a call is missed, and scheduled auto-replies cover hours when no one is working.

Virtual fax

Inbound faxes arrive by email and in the app, without a fax machine.

Phone.com

Calling and voicemail

Greetings, call forwarding, business hours rules, voicemail and call recording are set up from the admin tools.

Text messaging

Send and receive texts from the web app and mobile apps, including on toll-free numbers.

Browser and mobile apps

My.Phone.com runs calls, texts, voicemail, video meetings and fax in a browser, and there are iOS and Android apps.

Metered and unlimited extensions

Accounts share a pool of minutes, with extra bulk minutes available, and any extension can be upgraded to unlimited under fair use.

Answering services

An AI receptionist and a live receptionist service are listed in the help center alongside faxing and audio conferencing.

ProSIM mobile service

ProSIM is a cellular mobility service that works with unlocked iPhone and Android phones.

Grasshopper

• True Solo$14

  per month, billed annually

  One user, one local or toll-free number and one extension, with unlimited calls and texts.

• Solo Plus$25

  per month, billed annually ($32 billed monthly)

  Unlimited users at no extra cost, one number and three extensions; more extensions cost $3 a month each.

• Small Business$55

  per month, billed annually

  Unlimited users, four numbers and unlimited extensions, with advanced call routing and call tracking.

Phone.com

Pricing could not be confirmed. See phone.com.

Grasshopper

• Annual discount

  Annual savings over 20%

  Grasshopper's pricing page says annual billing saves over 20%; its comparison page gives Solo Plus as $25 a month annually against $32 monthly.

Phone.com

No public discounts listed.