Dialpad vs Grasshopper
We give Dialpad a 2.8 GPA and Grasshopper a 3.0, out of 4.0. Dialpad grades higher on features and platforms. Grasshopper grades higher on value for money and ease of use. They get the same grade on the free plan.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
Grasshopper
Virtual business number on your own phone, priced per account
How we grade them
| 2.8GPADialpadGood | 3.0GPAGrasshopperVery good | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | ASolo Plus is $25 a month billed yearly for unlimited users. Add two $3 extensions so all five of you get one and it's about $6.20 a head, under 60% of this category's cheaper quarter. On your own, True Solo is $14. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | CA 7-day free trial with no credit card needed. No free plan. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | CA local, toll-free or vanity number, a shared inbox for calls, texts and voicemail, extensions, recording with AI summaries, auto-replies and fax. It does that job fully, but it's a smaller job: no integrations, and advanced routing is on Small Business. |
| Ease of use | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. | A4.75 from about 46,000 App Store ratings. Pick a number, install the app and the calls start ringing. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | BMac, Windows, iPhone and Android apps, so phone and computer are covered. No web app and no integrations on record, which keeps it off the top grade. |
| Best for | calls that transcribe and summarize themselves | a second business number on your own phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Grasshopper. How we grade
Price against what you get
Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Grasshopper starts at $14 a month and scores 3.0.
Dialpad scores higher, and starts $1 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and none scores higher than Grasshopper for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dialpad starts at $15 per user / month, billed annually ($27 billed monthly). Grasshopper starts at $14 per month, billed annually.
- Only Dialpad lists a web app.
- Only Dialpad lists a browser extension.
- Dialpad also covers team chat and video calls.
- Grasshopper also covers shared inbox.
At a glance
| Dialpad | Grasshopper | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | $14 per month, billed annually |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | 7-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | Grasshopper |
| Price read from | dialpad.com | grasshopper.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Grasshopper
- Solo founders who want a business number on their own phone
- Small teams that want a flat bill however many people answer
- Businesses that need a toll-free or vanity number
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Grasshopper
- Sold only in the US and Canada; international calls are billed per minute by destination.
- Texting needs carrier registration: a $19.50 one-time fee and $1.50 a month on every plan.
- Extra numbers cost $9 a month each on annual billing ($10 monthly), and extra extensions $3 ($5 monthly).
- The pricing page shows annual prices and says annual billing saves over 20%; only Solo Plus's monthly price ($32) was readable.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Grasshopper
- A second number on your phone
- Pick a local, toll-free or vanity number and use it through the mobile or desktop app, keeping business calls apart from a personal number.
- Shared inbox
- Calls, texts and voicemails sit in one thread per customer, and the inbox is shared so the whole team sees the same history.
- Extensions and call forwarding
- Forward calls to any number and add extensions for staff or departments: one on True Solo, three on Solo Plus and unlimited on Small Business.
- Recording and AI call summaries
- Call recording with transcription, plus call summaries and AI sentiment drawn from customer calls.
- Automated replies
- Instant Response sends a set text reply when a call is missed, and scheduled auto-replies cover hours when no one is working.
- Virtual fax
- Inbound faxes arrive by email and in the app, without a fax machine.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Grasshopper
True Solo$14
per month, billed annually
One user, one local or toll-free number and one extension, with unlimited calls and texts.
Solo Plus$25
per month, billed annually ($32 billed monthly)
Unlimited users at no extra cost, one number and three extensions; more extensions cost $3 a month each.
Small Business$55
per month, billed annually
Unlimited users, four numbers and unlimited extensions, with advanced call routing and call tracking.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Grasshopper
- Annual discount
Annual savings over 20%
Grasshopper's pricing page says annual billing saves over 20%; its comparison page gives Solo Plus as $25 a month annually against $32 monthly.
