Intermedia Unite review (2026): is it worth $27.99 a month per user?
Cloud phone, chat and video suite from Intermedia, priced per user
Black Friday: is there a Intermedia Unite sale?
Intermedia Unite report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for a per-user cloud phone, chat and video suite
Intermedia Unite is a cloud phone suite with chat, video, AI recaps and calling to 34 countries. It's $27.99 a user a month on Pro and $32.99 on Enterprise, both by quote, and several things cost extra.
Who Intermedia Unite is for
- Fits if you want phone, chat and video from one vendor with one price per user
- Works for Microsoft shops that want Outlook and Active Directory links
Who Intermedia Unite is not for
- Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
- Watch out: both plans are quoted, so the final price and contract length are set in a sales call
- Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
- Tight if you want to try it free, as no trial is listed
Why Intermedia Unite gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyPro is $27.99 a user a month, above this category's $21 dearer-quarter line but under its $30 dearest-tenth line. Enterprise is $32.99, and the billing term isn't stated.
- FFree plan and trialNo free plan or trial is listed. Both plans use a Get quote button.
- BFeaturesA phone system with 100+ features, chat, texting, video, file storage and AI recaps. The listing shows no gap in the core phone job.
- CEase of useNo store rating on record. A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted.
- BPlatforms and integrationsWeb, Mac, Windows and Android, with Salesforce, ServiceNow, NetSuite, Dynamics, Active Directory and Outlook links. No iPhone app is listed.
What these grades rest on. Graded from this listing, whose facts were read from Intermedia Unite's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/intermedia-unite#review"><img src="https://toolgpa.com/badge/intermedia-unite.svg" alt="Intermedia Unite: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Intermedia Unite stands among business phone systems
Intermedia Unite's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
It stands best on features (B, above 26 of 44) and worst on free plan and trial (F, above 0).
Its paid plans start at $27.99 a month for each person, against a middle price of $19 for the category: 25 of the 32 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 11 tools score higher and cost less.
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Intermedia Unite’s own letter is outlined.
- CValue for moneyAbove 5 of 44, level with 29
- FFree plan and trialAbove 0 of 44, level with 23
- BFeaturesAbove 26 of 44, level with 18
- CEase of useAbove 4 of 44, level with 30
- BPlatforms and integrationsAbove 6 of 44, level with 20
Price against what you get
Each dot is one of 34 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Intermedia Unite, or make your own?
Keep it
To replace Intermedia Unite you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 25 of the 44 other business phone systems grade higher. It costs $335.88 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Storing and serving files for other people.
- Speech turned into text you can trust.
- Apps for macOS, Windows and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, ServiceNow and NetSuite among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Intermedia Unite’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Intermedia Unite?
Intermedia Unite is the cloud communications suite from Intermedia, combining a business phone system with team chat, SMS, video meetings and file storage. Two plans are sold per user and both are quoted through Intermedia. Intermedia also sells email, contact center and archiving products separately.
Worth knowing
- Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
- Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
- Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
- The pricing page does not say whether the per-user price assumes monthly or annual billing.
Key features
- Business phone system
- 100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.
- Calling to 34 countries
- Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.
- Chat, texting and video
- One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.
- AI features
- The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.
- File storage
- Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.
- CRM and Microsoft integrations
- Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.
Intermedia Unite pricing
As of Nov 12, 2026, Intermedia Unite is a paid product, starting at $27.99 per user / month (billing term not stated).
- Starts at
- $27.99 per user / month (billing term not stated)
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Unite Pro | $27.99per user / month, billing term not stated | Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote. |
| Unite Enterprise | $32.99per user / month, billing term not stated | Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote. |
Read from intermedia.com on Nov 12, 2026. Prices change, so confirm with Intermedia Unite before you buy.
Works with
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Common questions
Does Intermedia Unite have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Intermedia Unite is listed for Web, macOS, Windows and Android.
Does Intermedia Unite have a Linux app?
No Linux app was listed when its pages were read on Nov 12, 2026. Intermedia Unite is listed for Web, macOS, Windows and Android.
Is Intermedia Unite open source?
Intermedia Unite is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.