Ooma Office
Small business phone system with a virtual receptionist, no contract
Ooma Office report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for small offices with desk phones and no contract
Ooma Office is a small-office phone system with desk phones, a virtual receptionist, a free toll-free number and fax on every plan, and no contract. Its app scores 4.9 on the App Store. Just know the $19.95 Essentials plan can't send texts or call from the desktop app.
Who Ooma Office is for
- Great if you want desk phones in the office without signing a long contract
- Handy when a virtual receptionist does most of your call routing
- Good for businesses calling Canada and Mexico as well as the US
Who Ooma Office is not for
- Tight if you text customers, as Essentials has no texting and Pro stops at 250 a month
- Pricey if you want AI transcripts and CRM links, which need Pro Plus at $29.95
- Skip it if you want to try it free first, as there's no trial on record
Why Ooma Office gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95.
- FFree plan and trialNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in.
- BFeaturesUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans.
- AEase of use4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here.
- BPlatforms and integrationsMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade.
What these grades rest on. Graded from this listing, whose facts were read from Ooma's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/ooma-office#review"><img src="https://toolgpa.com/badge/ooma-office.svg" alt="Ooma Office: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Ooma Office stands among business phone systems
Ooma Office's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4.
It stands best on ease of use (A, above 16 of 19) and worst on free plan and trial (F, above 0).
Its paid plans start at $19.95 a month for each person, against a middle price of $19 for the category: 11 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. Ooma Office’s own letter is outlined.
- CValue for moneyAbove 3 of 19, level with 11
- FFree plan and trialAbove 0 of 19, level with 7
- BFeaturesAbove 10 of 19, level with 9
- AEase of useAbove 16 of 19, level with 3
- BPlatforms and integrationsAbove 0 of 19, level with 8
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Ooma Office, or make your own?
Keep it
To replace Ooma Office you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $239.40 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, HubSpot and Zendesk among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Ooma Office’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Ooma Office?
Ooma Office is a phone system for small businesses that works with desk phones, a mobile app and a desktop app, sold per user each month with no contract. Every plan includes unlimited calling across North America, a virtual receptionist, a free toll-free number and fax. Higher plans add texting, video meetings, call recording, team chat and AI transcription, and AI answering services are add-ons.
Ooma Office is a paid product, starting at $19.95 per user / month, no contract. See every plan
Good for
- Small offices that want desk phones without a long contract
- Shops and practices that rely on a virtual receptionist
- Businesses calling Canada and Mexico as well as the US
Worth knowing
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Key features
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Ooma Office pricing
- Starts at
- $19.95 per user / month, no contract
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Essentials | $19.95per user account / month, no contract | Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls. |
| Pro | $24.95per user account / month, no contract | Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking. |
| Pro Plus | $29.95per user account / month, no contract | Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues. |
| Enterprise | Custom | Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup. |
Read from ooma.com on Oct 17, 2026. Prices change, so confirm with Ooma Office before you buy.
Ways to pay less
- Other savingsFree IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
Stated on ooma.com
How people rate the Ooma Office app
4.9
out of 5 for the iPhone and iPad app
9,500 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
Works with
Ooma Office alternatives
- Ooma Office vs Grasshopper
Free trial · from $14/mo
- Ooma Office vs Nextiva
From $15/mo
- Ooma Office vs RingCentral
Free trial · from $20/mo
- Ooma Office vs Vonage Business Communications
From $19.99/mo
- Ooma Office vs Quo
Free trial · from $15/mo
Common questions
Is Ooma Office free?
No. Ooma Office is a paid product, starting at $19.95 per user / month, no contract.
How much does Ooma Office cost?
Ooma Office lists 4 plans. Essentials: $19.95 per user account / month, no contract. Pro: $24.95 per user account / month, no contract. Pro Plus: $29.95 per user account / month, no contract. Enterprise: custom pricing. Prices were read from ooma.com on Oct 17, 2026.
What platforms does Ooma Office work on?
Ooma Office is available on macOS, Windows, iOS and Android. It also has a browser extension.
Does Ooma Office offer any discounts?
Ooma Office publicly lists the following: Free IP desk phones for a limited time.
How is Ooma Office rated?
Ooma Office's iPhone and iPad app averages 4.9 out of 5 from 9,500 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from us.
Does Ooma Office have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Ooma Office is listed for macOS, Windows, iOS and Android.
Is Ooma Office open source?
Ooma Office is not described as open source on its own site, as read on Oct 17, 2026.
What does Ooma Office integrate with?
Ooma Office's listing names Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho, Pipedrive, Clio and Zapier. A listing names up to eight integrations, so it may connect to more.
Who makes Ooma Office?
Ooma Office is made by Ooma, Inc.
What are the alternatives to Ooma Office?
The closest alternatives to Ooma Office in our directory are Grasshopper, Nextiva, RingCentral, Vonage Business Communications and Quo. Each one has a side-by-side comparison with Ooma Office.
How does Ooma Office compare with other business phone systems?
Ooma Office's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4. It stands best on ease of use (A, above 16 of 19) and worst on free plan and trial (F, above 0).
Is Ooma Office good value for money?
ToolGPA grades Ooma Office C for value for money. Its paid plans start at $19.95 a month for each person, against a middle price of $19 for the category: 11 of the 16 others that charge start lower. On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Could I make my own version of Ooma Office?
To replace Ooma Office you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $239.40 a year. What you could not make: Phone numbers and calls carried over the phone network. Video calls. Chat that a whole team counts on staying up. Texts from a business number, registered with the carriers. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026. What people say is linked where it appears.