Ooma Office vs Quo
We give Ooma Office a 2.4 GPA and Quo a 2.8, out of 4.0. Ooma Office grades higher on ease of use. Quo grades higher on the free plan and platforms. They get the same grade on value for money and features.
Price, platforms and features side by side. The table says where each price was read and when.
Ooma Office
Small business phone system with a virtual receptionist, no contract
Quo
Business phone app for calls and texts on shared team numbers
How we grade them
| 2.4GPAOoma OfficeFair | 2.8GPAQuoGood | |
|---|---|---|
| Value for money | C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. | C$15 a head for five on Starter, billed yearly ($19 monthly), just above this category's cheaper quarter ($14). Phone menus, transfers, automatic recording and CRM links need Business at $23. |
| Free plan and trial | FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. | CA 7-day free trial, and Quo says it'll remind you before it ends. No free plan. |
| Features | BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. | BShared numbers with one call and text history, unlimited US and Canada calls and texts, the Sona AI agent, phone menus, ring orders, call summaries and an API. It covers the whole job across its plans. |
| Ease of use | A4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here. | B4.4 from about 10,800 App Store ratings. Lots of people use it, and most seem to get on with it fine. |
| Platforms and integrations | BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. | AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Slack, Zapier and Make, an API, and an MCP server for ChatGPT and Claude. |
| Best for | small offices with desk phones and no contract | small teams sharing one business number |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Ooma Office and Quo. How we grade
Price against what you get
Ooma Office starts at $19.95 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Quo starts at $15 a month for each person and scores 3.3.
They score the same, and Quo starts $4.95 a month lower. Of the other business phone systems on the chart, none scores higher than Ooma Office for less, and none scores higher than Quo for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Ooma Office starts at $19.95 per user / month, no contract. Quo starts at $15 per user / month, billed annually ($19 billed monthly).
- Only Ooma Office lists a browser extension.
- Only Quo lists a web app.
- Ooma Office also covers team chat and video calls.
- Quo also covers shared inbox and AI support agent.
At a glance
| Ooma Office | Quo | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $19.95 per user / month, no contract | $15 per user / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 7-day free trial, with a reminder before it ends |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Ooma, Inc. | OpenPhone Technologies, Inc. |
| Price read from | ooma.com | quo.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Ooma Office
- Small offices that want desk phones without a long contract
- Shops and practices that rely on a virtual receptionist
- Businesses calling Canada and Mexico as well as the US
Quo
- Small businesses that want a second number apart from personal phones
- Teams sharing one number for sales or support texts and calls
- Owners who want an AI agent to pick up missed calls
Worth knowing
Ooma Office
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Quo
- Texting US numbers requires carrier registration (TCR): a one-time $19.50 review fee plus $1.50 to $3 a month.
- On Starter, calls are recorded manually only, and phone menus, transfers and CRM integrations need Business or Scale.
- Each extra number costs $5 a month; calls and texts outside the US and Canada are billed per minute or per message.
- Sona calls beyond the plan's credits cost $0.45 to $1.00 each, depending on the credit tier.
Key features
Ooma Office
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Quo
- Shared phone numbers
- Several teammates can share one number with a common call and text history, internal threads and shared contacts. Starter allows up to 10 users per shared number.
- Calling and texting
- Unlimited calls and texts to US and Canadian numbers under a fair use policy, with snippets, scheduled messages, auto-replies and group messages.
- Sona AI agent
- An AI agent that answers calls at any hour. Every plan includes 1,000 credits a month, enough for 10 calls; credit packs run from $25 to $199 a month.
- AI call summaries and transcripts
- Business and Scale transcribe and summarize every call. On Starter, summaries cover only calls Sona handles; voicemails are transcribed on all plans.
- Phone menus and routing
- Business adds phone menus, call transfers, group calls and ring orders that ring teammates in batches, plus business-hours forwarding.
- Integrations and API
- HubSpot and Salesforce need Business or Scale. Pipedrive, Slack, Zapier, Make, Google Contacts and the Quo API are also listed, plus an MCP server for ChatGPT and Claude.
Plans
Ooma Office
Essentials$19.95
per user account / month, no contract
Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.
Pro$24.95
per user account / month, no contract
Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.
Pro Plus$29.95
per user account / month, no contract
Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.
EnterpriseCustom
Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.
Quo
Starter$15
per user / month, billed annually ($19 billed monthly)
One local or toll-free number per user, unlimited US and Canada calls and texts, voicemail transcripts, the Sona AI agent and the Quo API.
Business$23
per user / month, billed annually ($33 billed monthly)
Adds AI summaries and transcripts for all calls, phone menus, group calls, transfers, ring orders, auto recording, reports and HubSpot and Salesforce.
Scale$35
per user / month, billed annually ($47 billed monthly)
Adds AI call tags, dedicated onboarding, priority chat and email support, and inbound phone support.
Ways to pay less
Ooma Office
- Other savings
Free IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
Quo
- Annual discount
Lower prices with yearly billing
Quo's pricing page shows yearly billing saving $48 a year per user on Starter, $120 on Business and $144 on Scale.
