Google Voice vs Quo

Google Voice

• Individuals in the US who want a free second number
• Teams already paying for Google Workspace
• Businesses that live in Gmail and Google Calendar

Quo

• Small businesses that want a second number apart from personal phones
• Teams sharing one number for sales or support texts and calls
• Owners who want an AI agent to pick up missed calls

Google Voice

• Team plans are add-ons to a paid Google Workspace plan billed separately; the Starter add-on stops at 10 users.
• The free and single-user plans are US only; team plans offer local numbers in 14 countries, and unlimited texting is US only on every plan.
• The free version needs an existing phone number to verify the account and has no call recording, desk phones or 911 support.
• Auto attendants need Standard, ring groups need the Workspace Standard add-on, and automatic call recording needs Premier.

Quo

• Texting US numbers requires carrier registration (TCR): a one-time $19.50 review fee plus $1.50 to $3 a month.
• On Starter, calls are recorded manually only, and phone menus, transfers and CRM integrations need Business or Scale.
• Each extra number costs $5 a month; calls and texts outside the US and Canada are billed per minute or per message.
• Sona calls beyond the plan's credits cost $0.45 to $1.00 each, depending on the credit tier.

Google Voice

One number on every device

A single number rings on Android, iPhone and iPad apps, on the web and in Gmail, and on supported desk phones from the paid plans up.

Voicemail transcription and spam blocking

Voicemails are transcribed to text on every plan, and Google AI filters spam calls. Voicemails and texts can arrive in Gmail.

Gemini call notes

From Standard up, Gemini records and transcribes a call and writes notes from it. The notes are available in English.

Auto attendants and ring groups

Standard adds multi-level auto attendants; the Workspace Standard and Premier add-ons add ring groups, call queues and call delegation.

Admin console and eDiscovery

Workspace admins assign and port numbers, set up devices and handle billing; Vault brings calls, voicemails and texts into eDiscovery.

SIP Link

On Standard and Premier, numbers from another carrier can be connected to Google Voice through certified session border controllers.

Quo

Shared phone numbers

Several teammates can share one number with a common call and text history, internal threads and shared contacts. Starter allows up to 10 users per shared number.

Calling and texting

Unlimited calls and texts to US and Canadian numbers under a fair use policy, with snippets, scheduled messages, auto-replies and group messages.

Sona AI agent

An AI agent that answers calls at any hour. Every plan includes 1,000 credits a month, enough for 10 calls; credit packs run from $25 to $199 a month.

AI call summaries and transcripts

Business and Scale transcribe and summarize every call. On Starter, summaries cover only calls Sona handles; voicemails are transcribed on all plans.

Phone menus and routing

Business adds phone menus, call transfers, group calls and ring orders that ring teammates in batches, plus business-hours forwarding.

Integrations and API

HubSpot and Salesforce need Business or Scale. Pipedrive, Slack, Zapier, Make, Google Contacts and the Quo API are also listed, plus an MCP server for ChatGPT and Claude.

Google Voice

• Google Voice$0

  Personal use with a Gmail account, US only. Unlimited US calls and texts and voicemail transcripts; no call recording or 911 support.

• Voice Starter (Standalone)$10

  per month

  One user, US only. Adds call recording, three-way calling and transfers, desk phones, 911 support and 24/7 Voice support.

• Voice Standard (Standalone)$20

  per month

  One user, US only. Adds auto attendants and Gemini call notes. Advertised at $10 a month for the first 6 months.

• Voice Starter (Workspace add-on)$10

  per user / month, plus a paid Google Workspace plan

  Up to 10 users, local numbers in 14 countries, corporate directory contacts and Calendar-based do not disturb.

• Voice Standard (Workspace add-on)$20

  per user / month, plus a paid Google Workspace plan

  Unlimited users, auto attendants, ring groups with call queues, call delegation, Gemini call notes, eDiscovery and SIP Link.

• Voice Premier (Workspace add-on)$30

  per user / month, plus a paid Google Workspace plan

  Adds international billing locations, numbers outside the home country, automatic call recording and BigQuery reporting.

Quo

• Starter$15

  per user / month, billed annually ($19 billed monthly)

  One local or toll-free number per user, unlimited US and Canada calls and texts, voicemail transcripts, the Sona AI agent and the Quo API.

• Business$23

  per user / month, billed annually ($33 billed monthly)

  Adds AI summaries and transcripts for all calls, phone menus, group calls, transfers, ring orders, auto recording, reports and HubSpot and Salesforce.

• Scale$35

  per user / month, billed annually ($47 billed monthly)

  Adds AI call tags, dedicated onboarding, priority chat and email support, and inbound phone support.

Google Voice

• Other savings

  Voice Standard at half price for 6 months

  The single-user Voice Standard plan is $10 a month for the first 6 months of a subscription, then $20 a month.

Quo

• Annual discount

  Lower prices with yearly billing

  Quo's pricing page shows yearly billing saving $48 a year per user on Starter, $120 on Business and $144 on Scale.