Dialpad vs Google Voice
We give Dialpad a 2.8 GPA and Google Voice a 2.4, out of 4.0. Dialpad grades higher on features, ease of use and platforms. Google Voice grades higher on the free plan. They get the same grade on value for money.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
Google Voice
Google's phone number service for calls and texts on any device
How we grade them
| 2.8GPADialpadGood | 2.4GPAGoogle VoiceFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | C$10 a head for five on the Starter add-on, cheap on its own. But every team plan sits on top of a paid Google Workspace plan billed separately, so unless you already pay for Workspace the real cost per head lands mid-pack. Alone, it's $10. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | BThe personal version is free: a US number with unlimited US calls and texts and voicemail transcripts. One person could live on it, but there's no recording or 911, it needs an existing mobile number, and teams get nothing free. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | CCalls, texts, transcribed voicemail, spam filtering and Gemini call notes, with auto attendants, ring groups and queues higher up. The gaps: no CRM links beyond Google's own apps, unlimited texting is US only, and team plans need Workspace. |
| Ease of use | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. | C4.26 from about 62,000 App Store ratings, a little behind the other big names here. Team plans are set up through the Workspace admin console. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | BWeb, iPhone, iPad and Android, plus Gmail, Calendar, Meet, Vault and BigQuery. There's no desktop app, and a service that's web and phones only tops out here. |
| Best for | calls that transcribe and summarize themselves | a free US number, or calling for Workspace teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Google Voice. How we grade
Price against what you get
Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Google Voice starts at $10 a month for each person and scores 2.3.
Dialpad scores higher, and starts $5 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and none scores higher than Google Voice for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dialpad starts at $15 per user / month, billed annually ($27 billed monthly). Google Voice starts at $10 per month for one user; team plans $10 per user / month plus Workspace.
- Google Voice has a free plan. Dialpad does not, though it has a free trial.
- Only Dialpad lists macOS and Windows apps.
- Only Dialpad lists a browser extension.
- Dialpad also covers team chat and video calls.
At a glance
| Dialpad | Google Voice | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | $10 per month for one user; team plans $10 per user / month plus Workspace |
| Free plan | None | Google Voice for personal Gmail accounts, US only: one number, unlimited US calls and texts, and voicemail transcripts. Needs an existing mobile number. |
| Free trial | 14-day free trial of Dialpad Connect | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | |
| Price read from | dialpad.com | workspace.google.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Google Voice
- Individuals in the US who want a free second number
- Teams already paying for Google Workspace
- Businesses that live in Gmail and Google Calendar
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Google Voice
- Team plans are add-ons to a paid Google Workspace plan billed separately; the Starter add-on stops at 10 users.
- The free and single-user plans are US only; team plans offer local numbers in 14 countries, and unlimited texting is US only on every plan.
- The free version needs an existing phone number to verify the account and has no call recording, desk phones or 911 support.
- Auto attendants need Standard, ring groups need the Workspace Standard add-on, and automatic call recording needs Premier.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Google Voice
- One number on every device
- A single number rings on Android, iPhone and iPad apps, on the web and in Gmail, and on supported desk phones from the paid plans up.
- Voicemail transcription and spam blocking
- Voicemails are transcribed to text on every plan, and Google AI filters spam calls. Voicemails and texts can arrive in Gmail.
- Gemini call notes
- From Standard up, Gemini records and transcribes a call and writes notes from it. The notes are available in English.
- Auto attendants and ring groups
- Standard adds multi-level auto attendants; the Workspace Standard and Premier add-ons add ring groups, call queues and call delegation.
- Admin console and eDiscovery
- Workspace admins assign and port numbers, set up devices and handle billing; Vault brings calls, voicemails and texts into eDiscovery.
- SIP Link
- On Standard and Premier, numbers from another carrier can be connected to Google Voice through certified session border controllers.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Google Voice
Google Voice$0
Personal use with a Gmail account, US only. Unlimited US calls and texts and voicemail transcripts; no call recording or 911 support.
Voice Starter (Standalone)$10
per month
One user, US only. Adds call recording, three-way calling and transfers, desk phones, 911 support and 24/7 Voice support.
Voice Standard (Standalone)$20
per month
One user, US only. Adds auto attendants and Gemini call notes. Advertised at $10 a month for the first 6 months.
Voice Starter (Workspace add-on)$10
per user / month, plus a paid Google Workspace plan
Up to 10 users, local numbers in 14 countries, corporate directory contacts and Calendar-based do not disturb.
Voice Standard (Workspace add-on)$20
per user / month, plus a paid Google Workspace plan
Unlimited users, auto attendants, ring groups with call queues, call delegation, Gemini call notes, eDiscovery and SIP Link.
Voice Premier (Workspace add-on)$30
per user / month, plus a paid Google Workspace plan
Adds international billing locations, numbers outside the home country, automatic call recording and BigQuery reporting.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Google Voice
- Other savings
Voice Standard at half price for 6 months
The single-user Voice Standard plan is $10 a month for the first 6 months of a subscription, then $20 a month.
