Gradwell review (2026): is it worth £7.90 a month per user?
UK cloud phone system, Wave, with per-user minute bundles
Black Friday: is there a Gradwell sale?
Gradwell report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for a UK cloud phone system with minute bundles
Gradwell's Wave is a UK cloud phone system sold per user with 100, 1,000 or 3,000 minutes, from £7.90. The page doesn't say whether VAT is included or what happens past the bundle.
Who Gradwell is for
- Fits if you run a UK office and want minute bundles per person
- Works for teams that mix a few heavy callers with light ones
Who Gradwell is not for
- Watch out: prices are in pounds and the page doesn't say whether VAT is included
- Skip it if you want to try first, as there's no trial listed
- Not for you if you want to add users yourself, since extra users go through sales
- Watch out: handsets are sold separately, and 3CX plans have their own pricing
Why Gradwell gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for money£7.90 a user a month for 100 minutes, £11.10 for 1,000 and £15.90 for 3,000, near the cheapest quarter of the category after conversion. VAT basis isn't stated.
- FFree plan and trialNo free plan and no free trial is offered on the pages we read.
- CFeaturesSoftphone apps, call queues and routing, a web control panel, reporting and voicemail transcription. Handsets are extra, and what happens past the minute bundle isn't stated.
- CEase of useNo store rating on record. There's a control panel to set up, and extra users are added by phoning sales.
- BPlatforms and integrationsWeb, iOS and Android apps, with Microsoft Teams and 3CX.
What these grades rest on. Graded from this listing, whose facts were read from Gradwell's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/gradwell#review"><img src="https://toolgpa.com/badge/gradwell.svg" alt="Gradwell: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Gradwell stands among business phone systems
Gradwell's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
It stands best on value for money (B, above 61 of 77) and worst on free plan and trial (F, above 0).
Its paid plans start at about $10.59 a month for each person, against a middle price of $19 for the category: 13 of the 49 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 78 business phone systems we grade, cut by the letter each got. Gradwell’s own letter is outlined.
- BValue for moneyAbove 61 of 77, level with 12
- FFree plan and trialAbove 0 of 77, level with 44
- CFeaturesAbove 9 of 77, level with 44
- CEase of useAbove 11 of 77, level with 56
- BPlatforms and integrationsAbove 14 of 77, level with 43
Price against what you get
Each dot is one of 51 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Gradwell, or make your own?
Keep it
To replace Gradwell you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $127.02 a year.
What you could make
- Reports: an app builder makes this well.
What you could not
- Phone numbers and calls carried over the phone network.
- Speech turned into text you can trust.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. Gradwell’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Gradwell?
Gradwell is a UK provider of VoIP phone systems, SIP trunks, business broadband and mobile. Its Wave cloud phone system is sold per user with a landline and mobile minute allowance, and it also resells and hosts 3CX. Prices are in pounds and the service is for businesses, not households.
Worth knowing
- Prices are in pounds and the page does not say whether they include VAT.
- Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read.
- Residential packages are not offered, and extra users are added by phoning the sales team.
- Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing.
Key features
- Softphone apps
- Make and receive calls from a web browser or from Android and iOS apps, using the office number.
- Call queues and routing
- Custom queues for support or sales teams, plus call routing built on conditions and logic.
- Web control panel
- Manage users, including bulk creation, and change settings from one panel without calling the provider.
- Reporting
- Statistics and graphs on each user's calls, habits and usage.
- Voicemail transcription
- Voicemails are transcribed to text and sent to the user's inbox automatically.
- Mix of bundles per user
- Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles.
Gradwell pricing
As of Nov 13, 2026, Gradwell is a paid product, starting at £7.90 per user / month (Wave 100), VAT basis not stated.
- Starts at
- £7.90 per user / month (Wave 100), VAT basis not stated
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Wave 100 | £7.90per user / month, VAT basis not stated | 100 landline and mobile minutes, admin control panel, call management features and softphone. |
| Wave 1000 | £11.10per user / month, VAT basis not stated | 1,000 landline and mobile minutes with the same control panel and softphone. |
| Wave 3000 | £15.90per user / month, VAT basis not stated | 3,000 landline and mobile minutes with the same control panel and softphone. |
Read from gradwell.com on Nov 13, 2026. Prices change, so confirm with Gradwell before you buy.
Works with
Gradwell alternatives
- Gradwell vs Voipfone
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- Gradwell vs NFON
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Common questions
Does Gradwell have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Gradwell is listed for Web, iOS and Android.
Does Gradwell have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Gradwell is listed for Web, iOS and Android.
Is Gradwell open source?
Gradwell is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.