Broadvoice review (2026): is it worth $10 a month per user?
Business phone seats, cloud contact center and AI agents
Black Friday: is there a Broadvoice sale?
Broadvoice report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for business phone seats with a contact center
Broadvoice sells business phone seats and a cloud contact center with AI agents. The $10 Metered seat charges $0.029 a minute for calls, the unlimited seat is $18, every plan button is a request for a quote and the page doesn't say whether prices are billed monthly or yearly.
Who Broadvoice is for
- Fits if you want a pay-per-minute seat for staff who barely use the phone
- Works for teams that want a contact center from the same company as their phones
Who Broadvoice is not for
- Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text
- Watch out: every plan button is a request for a quote
- Watch out: the pricing page doesn't say whether per-user prices assume monthly or yearly billing
- Watch out: the Call Center add-on is $40, and outbound power and progressive dialing need approval
- Tight if you want to try it free, as no trial is listed
Why Broadvoice gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyThe $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated.
- FFree plan and trialNo free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial.
- BFeaturesPhone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job.
- CEase of useNo store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted.
- BPlatforms and integrationsWeb, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named.
What these grades rest on. Graded from this listing, whose facts were read from Broadvoice's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/broadvoice#review"><img src="https://toolgpa.com/badge/broadvoice.svg" alt="Broadvoice: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Broadvoice stands among business phone systems
Broadvoice's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
It stands best on features (B, above 26 of 44) and worst on free plan and trial (F, above 0).
Its paid plans start at $10 a month for each person, against a middle price of $19 for the category: 4 of the 32 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Broadvoice’s own letter is outlined.
- CValue for moneyAbove 5 of 44, level with 29
- FFree plan and trialAbove 0 of 44, level with 23
- BFeaturesAbove 26 of 44, level with 18
- CEase of useAbove 4 of 44, level with 30
- BPlatforms and integrationsAbove 6 of 44, level with 20
Price against what you get
Each dot is one of 34 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Broadvoice, or make your own?
Keep it
To replace Broadvoice you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 25 of the 44 other business phone systems grade higher. It costs $120 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Texts from a business number, registered with the carriers.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Broadvoice’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Broadvoice?
Broadvoice sells a business phone service in three per-user tiers, a cloud contact center called GoContact priced per agent, and AI voice agents sold by quote. The phone tiers range from a metered seat to unlimited calling with recording, video and integrations.
Worth knowing
- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.
Key features
- Business phone seats
- Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- Calling tiers
- Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- Cloud contact center
- GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- AI agents
- Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- Communicator
- A chat and softphone app on Standard, with video and screen sharing added on Pro.
- CRM links
- Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.
Broadvoice pricing
As of Nov 12, 2026, Broadvoice is a paid product, starting at $10 per user / month (billing basis not stated).
- Starts at
- $10 per user / month (billing basis not stated)
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Metered | $10per user / month, billing basis not stated | Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message. |
| Standard | $18per user / month, billing basis not stated | Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support. |
| Pro | $23per user / month, billing basis not stated | Adds virtual fax, call recording, video and screen share, a global extension and integrations. |
| Contact Center Professional | $75per agent / month, billing basis not stated | Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote. |
Read from broadvoice.com on Nov 12, 2026. Prices change, so confirm with Broadvoice before you buy.
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Common questions
Does Broadvoice have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Broadvoice is listed for Web, iOS and Android.
Does Broadvoice have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Broadvoice is listed for Web, iOS and Android.
Is Broadvoice open source?
Broadvoice is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.