Broadvoice vs Dialpad (2026): which should you pick?
As of Nov 12, 2026, Dialpad grades higher than Broadvoice: 2.8 against 2.0 out of 4.0.
Checked Nov 9, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Dialpad grades higher on the free plan, ease of use and platforms. They get the same grade on value for money and features.
Price, platforms and features side by side. The table says where each price was read and when.
Broadvoice
Business phone seats, cloud contact center and AI agents
Dialpad
AI business phone with live call transcripts and call summaries
Which one is for you
Pick Broadvoice if
- Fits if you want a pay-per-minute seat for staff who barely use the phone
- Works for teams that want a contact center from the same company as their phones
Look elsewhere if
- Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text
- Watch out: every plan button is a request for a quote
- Watch out: the pricing page doesn't say whether per-user prices assume monthly or yearly billing
- Watch out: the Call Center add-on is $40, and outbound power and progressive dialing need approval
- Tight if you want to try it free, as no trial is listed
Pick Dialpad if
- Fits if you want every call written down and summarized automatically
- Works for teams that live in Google Workspace or Microsoft 365
Look elsewhere if
- Pricey if you pay monthly, at $27 a person against $15 on yearly billing
- Tight if you need Salesforce or HubSpot links, since those need Pro at $25
- Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
- Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
- Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39
How we grade them
| 2.0GPABroadvoiceFair | 2.8GPADialpadGood | |
|---|---|---|
| Value for money | CThe $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated. | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. |
| Free plan and trial | FNo free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial. | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. |
| Features | BPhone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job. | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. |
| Ease of use | CNo store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted. | B4.6 from about 4,600 App Store ratings, a notch below the top-rated phone apps here. |
| Platforms and integrations | BWeb, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named. | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. |
| Best for | business phone seats with a contact center | calls that transcribe and summarize themselves |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Broadvoice and Dialpad. How we grade
Price against what you get
Broadvoice starts at $10 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Dialpad starts at $15 a month for each person and scores 3.3.
Dialpad scores higher, and starts $5 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Broadvoice for less, and none scores higher than Dialpad for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Broadvoice also covers chatbots.
- Dialpad also covers transcription and team chat.
At a glance
| Broadvoice | Dialpad | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $10 per user / month (billing basis not stated) | $15 per user / month, billed annually ($27 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial of Dialpad Connect |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Broadvoice | Dialpad, Inc. |
| Price read from | broadvoice.com | dialpad.com |
| Checked | Nov 12, 2026 | Nov 9, 2026 |
Worth knowing
Broadvoice
- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Key features
Broadvoice
- Business phone seats
- Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- Calling tiers
- Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- Cloud contact center
- GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- AI agents
- Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- Communicator
- A chat and softphone app on Standard, with video and screen sharing added on Pro.
- CRM links
- Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Plans
Broadvoice
Metered$10
per user / month, billing basis not stated
Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message.
Standard$18
per user / month, billing basis not stated
Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support.
Pro$23
per user / month, billing basis not stated
Adds virtual fax, call recording, video and screen share, a global extension and integrations.
Contact Center Professional$75
per agent / month, billing basis not stated
Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote.
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Ways to pay less
Broadvoice
No public discounts listed.
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Common questions
Which is cheaper, Broadvoice or Dialpad?
As of Nov 12, 2026, Broadvoice is cheaper to start with: $10 a month for each person, against $15 a month for each person for Dialpad. Broadvoice starts at $10 per user / month (billing basis not stated), and Dialpad starts at $15 per user / month, billed annually ($27 billed monthly).
Which has a free plan, Broadvoice or Dialpad?
As of Nov 12, 2026, neither Broadvoice nor Dialpad has a free plan. Dialpad has a free trial.
Which platforms do Broadvoice and Dialpad run on?
As of Nov 12, 2026, only Dialpad lists macOS and Windows apps and a browser extension. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.