8x8 vs Broadvoice (2026): which should you pick?
As of Nov 12, 2026, 8x8 and Broadvoice share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about platforms, where 8x8 grades higher, or ease of use, where Broadvoice does.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on value for money, the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Broadvoice
Business phone seats, cloud contact center and AI agents
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Broadvoice if
- Fits if you want a pay-per-minute seat for staff who barely use the phone
- Works for teams that want a contact center from the same company as their phones
Look elsewhere if
- Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text
- Watch out: every plan button is a request for a quote
- Watch out: the pricing page doesn't say whether per-user prices assume monthly or yearly billing
- Watch out: the Call Center add-on is $40, and outbound power and progressive dialing need approval
- Tight if you want to try it free, as no trial is listed
How we grade them
| 2.0GPA8x8Fair | 2.0GPABroadvoiceFair | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CThe $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BPhone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | BWeb, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named. |
| Best for | busy front desks and Microsoft Teams offices | business phone seats with a contact center |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Broadvoice. How we grade
Where they differ
- 8x8 also covers team chat.
- Broadvoice also covers chatbots.
At a glance
| 8x8 | Broadvoice | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $10 per user / month (billing basis not stated) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Broadvoice |
| Price read from | Not confirmed | broadvoice.com |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Broadvoice
- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Broadvoice
- Business phone seats
- Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- Calling tiers
- Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- Cloud contact center
- GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- AI agents
- Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- Communicator
- A chat and softphone app on Standard, with video and screen sharing added on Pro.
- CRM links
- Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Broadvoice
Metered$10
per user / month, billing basis not stated
Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message.
Standard$18
per user / month, billing basis not stated
Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support.
Pro$23
per user / month, billing basis not stated
Adds virtual fax, call recording, video and screen share, a global extension and integrations.
Contact Center Professional$75
per agent / month, billing basis not stated
Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote.
Common questions
Which is cheaper, 8x8 or Broadvoice?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Broadvoice starts at $10 per user / month (billing basis not stated).
Which has a free plan, 8x8 or Broadvoice?
As of Nov 12, 2026, neither 8x8 nor Broadvoice has a free plan.
Which platforms do 8x8 and Broadvoice run on?
As of Nov 12, 2026, only 8x8 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.