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8x8

Cloud phone system with team chat, meetings and a receptionist console

PaidBusiness PhonesChecked Oct 17, 20263.8 on the App Store
Visit 8x8.comFree guide

8x8 report card

2.0GPA

Fair · out of 4.0 · graded Oct 17, 2026

Best for busy front desks and Microsoft Teams offices

8x8 covers the whole office phone job: calls, texts, fax, chat, meetings and a receptionist console that juggles six calls at once. But 8x8 doesn't publish its prices where we could read them, and its app has the lowest App Store rating of the big names here. Get a quote before you get attached.

Who 8x8 is for

  • Great if a receptionist handles lots of calls and needs to see who's free
  • Handy when you want to keep Microsoft Teams and just need phone lines inside it
  • Good for companies that want phone, chat and meetings from one provider

Who 8x8 is not for

  • Skip it if you want to see a price before talking to sales, as none is published
  • Not for you if you want a well-liked phone app, at 3.78 on the App Store
  • Tight if you text a lot, since texts are charged by message segment

Why 8x8 gets a 2.0

Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.

  • CValue for moneyNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give.
  • FFree plan and trialNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8.
  • BFeaturesCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher.
  • DEase of use3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing.
  • APlatforms and integrationsWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API.

What these grades rest on. Graded from this listing, whose facts were read from 8x8's own help pages on 17 October 2026, and its App Store rating. 8x8's website turned our reader away again on 18 October 2026, so no price could be checked. Not based on using the product, and shorter than our full reviews. How we review and grade.

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8x8: 2.0 GPA on ToolGPA

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Where 8x8 stands among business phone systems

8x8's GPA of 2.0 is higher than 1 of the 19 other business phone systems we grade, and level with 2.

It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0).

Each grade against the category

Every bar is all 20 business phone systems we grade, cut by the letter each got. 8x8’s own letter is outlined.

  • CValue for moneyAbove 3 of 19, level with 11
  • FFree plan and trialAbove 0 of 19, level with 7
  • BFeaturesAbove 10 of 19, level with 9
  • DEase of useAbove 0 of 19
  • APlatforms and integrationsAbove 9 of 19, level with 10

Keep 8x8, or make your own?

Keep it

To replace 8x8 you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.

That makes this kind of software worth paying for, not this one in particular: 16 of the 19 other business phone systems grade higher.

What you could not

  • Phone numbers and calls carried over the phone network.
  • Video calls.
  • Chat that a whole team counts on staying up.
  • Texts from a business number, registered with the carriers.
  • Apps for macOS, Windows, iOS and Android that stay in step with each other.
  • It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API.
  • What a company asks for before it lets staff use something: roles and permissions.
  • The depth: we grade its features B, which means it covers the whole job.

What this rests on. 8x8’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

What is 8x8?

8x8 sells a cloud phone system, the X Series, used through the 8x8 Work app on desktop, mobile and the web. The app combines calling, voicemail, business texting, team messaging, fax and video meetings, and admins set up auto attendants, ring groups and queues in a central console. 8x8 also sells a contact center and can run its phone service inside Microsoft Teams.

8x8's current pricing could not be confirmed from its own site. See every plan

Good for

  • Companies that want phone, chat and meetings from one provider
  • Offices with a receptionist handling many incoming calls
  • Businesses that use Microsoft Teams but need a phone carrier

Worth knowing

  • 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
  • Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
  • Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
  • The contact center is a separate 8x8 product with its own agent and supervisor apps.

Key features

8x8 Work app
Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
Auto attendants and ring groups
Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
8x8 Meetings
Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
8x8 Frontdesk
A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
Voice for Microsoft Teams
Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
CRM and helpdesk integrations
Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.

8x8 pricing

We could not confirm 8x8’s current pricing from its own site, so we are not listing plans here. See 8x8.com for current prices.

How people rate the 8x8 app

3.8

out of 5 for the iPhone and iPad app

  1. 5 stars58%
  2. 4 stars10%
  3. 3 stars5%
  4. 2 stars6%
  5. 1 star21%

8,654 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing

8x8 reviews, and where to read more

Works with

8x8 alternatives

All 8x8 alternatives comparedAll business phone systems

Common questions

Is 8x8 free?

No. 8x8 is a paid product.

What platforms does 8x8 work on?

8x8 is available on Web, macOS, Windows, iOS and Android.

How is 8x8 rated?

8x8's iPhone and iPad app averages 3.8 out of 5 from 8,654 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from us.

Does 8x8 have a Linux app?

No Linux app was listed when its pages were read on Oct 17, 2026. 8x8 is listed for Web, macOS, Windows, iOS and Android.

Is 8x8 open source?

8x8 is not described as open source on its own site, as read on Oct 17, 2026.

Does 8x8 have an API?

Yes. 8x8 offers a public API, according to its own site.

What does 8x8 integrate with?

8x8's listing names Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Microsoft Teams, Microsoft Dynamics and Google Calendar. A listing names up to eight integrations, so it may connect to more.

Who makes 8x8?

8x8 is made by 8x8.

What are the alternatives to 8x8?

The closest alternatives to 8x8 in our directory are RingCentral, Dialpad, Nextiva, Vonage Business Communications and Microsoft Teams. Each one has a side-by-side comparison with 8x8.

How does 8x8 compare with other business phone systems?

8x8's GPA of 2.0 is higher than 1 of the 19 other business phone systems we grade, and level with 2. It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0).

Could I make my own version of 8x8?

To replace 8x8 you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 16 of the 19 other business phone systems grade higher. What you could not make: Phone numbers and calls carried over the phone network. Video calls. Chat that a whole team counts on staying up. Texts from a business number, registered with the carriers. This is a judgement from its listing. We have not built one.

Sources for this page

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026. What people say is linked where it appears.