Broadvoice vs Nextiva (2026): which should you pick?
As of Nov 12, 2026, Nextiva grades higher than Broadvoice: 2.2 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Nov 2, 2026 and Nov 12, 2026 by ToolGPA
Nextiva grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Broadvoice
Business phone seats, cloud contact center and AI agents
Nextiva
Business phone, texting and video with an optional AI receptionist
Which one is for you
Pick Broadvoice if
- Fits if you want a pay-per-minute seat for staff who barely use the phone
- Works for teams that want a contact center from the same company as their phones
Look elsewhere if
- Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text
- Watch out: every plan button is a request for a quote
- Watch out: the pricing page doesn't say whether per-user prices assume monthly or yearly billing
- Watch out: the Call Center add-on is $40, and outbound power and progressive dialing need approval
- Tight if you want to try it free, as no trial is listed
Pick Nextiva if
- Fits if you also answer website chat and online reviews and want them in one inbox
- Works for offices on Linux, which Nextiva's desktop app runs on
Look elsewhere if
- Skip it if you want to try before paying, as there's no free trial of the phone plans
- Pricey if you pay monthly, at $23 for NEXT Core and $50 for NEXT Engage
- Tight if you need call recording or a toll-free number, as both are add-ons on NEXT Core
- Watch out: Salesforce, HubSpot and other CRMs are add-ons on every plan
- Not for you if you want to buy online, as all three plans go through a sales demo
How we grade them
| 2.0GPABroadvoiceFair | 2.2GPANextivaFair | |
|---|---|---|
| Value for money | CThe $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated. | C$15 a head for five on NEXT Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, NEXT Engage is $25, or $50 paid monthly, and XBert AI costs $1.50 a conversation. |
| Free plan and trial | FNo free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial. | FNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial. |
| Features | BPhone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job. | BCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Every plan has AI transcriptions and summaries (50 a month on Core, unlimited on Scale), and Scale adds supervisor monitoring. That covers the job, though CRMs are add-ons on every plan. |
| Ease of use | CNo store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted. | CNo App Store rating on record. All three plans go through a sales demo, and there are phone menus to build before you're running. |
| Platforms and integrations | BWeb, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named. | AWeb, Mac, Windows, Linux, iPhone and Android, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts. |
| Best for | business phone seats with a contact center | phone, texts, video and web chat from one provider |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Broadvoice and Nextiva. How we grade
Price against what you get
Broadvoice starts at $10 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Nextiva starts at $15 a month for each person and scores 3.0.
Nextiva scores higher, and starts $5 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Broadvoice for less, and none scores higher than Nextiva for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Broadvoice also covers chatbots.
- Nextiva also covers transcription and team chat.
At a glance
| Broadvoice | Nextiva | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $10 per user / month (billing basis not stated) | $15 per user / month, billed annually ($23 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Broadvoice | Nextiva |
| Price read from | broadvoice.com | nextiva.com |
| Checked | Nov 12, 2026 | Nov 2, 2026 |
Worth knowing
Broadvoice
- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.
Nextiva
- Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, NEXT Core is $23 and NEXT Engage $50.
- On NEXT Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
- There is no free trial of the phone plans; all three are offered through a demo with sales, and XBert AI conversations cost $1.50 each on top of any plan.
- Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.
Key features
Broadvoice
- Business phone seats
- Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- Calling tiers
- Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- Cloud contact center
- GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- AI agents
- Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- Communicator
- A chat and softphone app on Standard, with video and screen sharing added on Pro.
- CRM links
- Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.
Nextiva
- Calling and phone menus
- Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
- Business texting
- Texts from the business number: 100 per user a month on NEXT Core, 500 on NEXT Engage and unlimited on NEXT Scale. Customers texting the team needs Engage.
- Video meetings and team chat
- Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
- Shared inbox and reviews
- One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
- AI transcripts and summaries
- Every plan now includes AI transcriptions, summaries and answer suggestions: 50 a month on NEXT Core, 200 on NEXT Engage and unlimited on NEXT Scale.
- XBert AI Receptionist
- An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.
Plans
Broadvoice
Metered$10
per user / month, billing basis not stated
Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message.
Standard$18
per user / month, billing basis not stated
Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support.
Pro$23
per user / month, billing basis not stated
Adds virtual fax, call recording, video and screen share, a global extension and integrations.
Contact Center Professional$75
per agent / month, billing basis not stated
Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote.
Nextiva
NEXT Core$15
per user / month, billed annually ($23 billed monthly)
Calls, video, team chat, 100 texts per user a month, skills-based routing, a basic CRM and 50 AI transcriptions and summaries a month. Annual price needs a 12-month term.
NEXT Engage$25
per user / month, billed annually ($50 billed monthly)
Adds live chat and a chatbot, 2,000 toll-free inbound minutes, 500 texts per user a month, single sign-on, fax and 200 AI transcriptions and summaries a month.
NEXT Scale$75
per user / month, billed monthly or annually
Adds unlimited texts, 10,000 toll-free inbound minutes, directory sync, unlimited AI transcriptions and summaries, supervisor monitoring and dedicated onboarding.
Ways to pay less
Broadvoice
No public discounts listed.
Nextiva
- Annual discount
Save up to 50% with annual pricing
Nextiva's pricing page lists NEXT Core at $15 per user a month annually against $23 monthly, and NEXT Engage at $25 against $50.
- Other savings
Switch and Save: up to 12 months free
Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.
Common questions
Which is cheaper, Broadvoice or Nextiva?
As of Nov 12, 2026, Broadvoice is cheaper to start with: $10 a month for each person, against $15 a month for each person for Nextiva. Broadvoice starts at $10 per user / month (billing basis not stated), and Nextiva starts at $15 per user / month, billed annually ($23 billed monthly).
Which has a free plan, Broadvoice or Nextiva?
As of Nov 12, 2026, neither Broadvoice nor Nextiva has a free plan.
Which platforms do Broadvoice and Nextiva run on?
As of Nov 12, 2026, only Nextiva lists macOS, Windows and Linux apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.