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ToolGPA

Nextiva vs Ooma Office

We give Nextiva a 2.2 GPA and Ooma Office a 2.4, out of 4.0. Nextiva grades higher on platforms. Ooma Office grades higher on ease of use. They get the same grade on value for money, the free plan and features.

Price, platforms and features side by side. The table says where each price was read and when.

Nextiva

Business phone, texting and video with an optional AI receptionist

From $15/mo
Full detailsnextiva.com

Ooma Office

Small business phone system with a virtual receptionist, no contract

From $19.95/mo
Full detailsooma.com

How we grade them

2.2GPANextivaFair2.4GPAOoma OfficeFair
Value for money
C$15 a head for five on Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, and Engage is $25, or $50 paid monthly.
C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95.
Free plan and trial
FNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial.
FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in.
Features
BCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Scale adds a call center and AI call notes. That's the whole job, though CRMs are add-ons on every plan.
BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans.
Ease of use
CNo App Store rating on record. Core is self-serve, but Engage and Scale go through a sales demo, and there are phone menus to build before you're running.
A4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here.
Platforms and integrations
AWeb, Mac, Windows, Linux, iPhone and Android, more than most here, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts.
BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade.
Best forphone, texts, video and web chat from one providersmall offices with desk phones and no contract

The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Nextiva and Ooma Office. How we grade

Price against what you get

Nextiva starts at $15 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Ooma Office starts at $19.95 a month for each person and scores 3.3.

Ooma Office scores higher, and starts $4.95 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Nextiva for less, and none scores higher than Ooma Office for less.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessNextivaOoma Office

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of business phone systems, and the best at every price

Where they differ

  • Nextiva starts at $15 per user / month, billed annually ($23 billed monthly). Ooma Office starts at $19.95 per user / month, no contract.
  • Only Nextiva lists a web app.
  • Only Nextiva lists a Linux app.
  • Only Ooma Office lists a browser extension.
In commonmacOSWindowsiOSAndroidAI featuresTranscriptionTeam chatVideo callsBusiness phone lineBusiness texting

At a glance

NextivaOoma Office
PricingPaidPaid
Starts at$15 per user / month, billed annually ($23 billed monthly)$19.95 per user / month, no contract
Free planNoneNone
Free trialNone listedNone listed
Web
macOS
Windows
Linux
iOS
Android
Browser extension
Made byNextivaOoma, Inc.
Price read fromnextiva.comooma.com
CheckedOct 17, 2026Oct 17, 2026

Who each one suits

Nextiva

  • Small businesses that want phone, texting and video from one provider
  • Teams leaving a phone contract that qualify for free months
  • Businesses that also answer website chat and online reviews

Ooma Office

  • Small offices that want desk phones without a long contract
  • Shops and practices that rely on a virtual receptionist
  • Businesses calling Canada and Mexico as well as the US

Worth knowing

Nextiva

  • Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, Core is $23 and Engage $50.
  • On Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
  • There is no free trial of the phone plans; Engage and Scale are offered through a demo with sales.
  • Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.

Ooma Office

  • On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
  • AI transcription, CRM integrations, team chat and call queues need Pro Plus.
  • The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
  • AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.

Key features

Nextiva

Calling and phone menus
Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
Business texting
Texts from the business number: 100 per user a month on Core, 500 on Engage and unlimited on Scale. Customers texting the team needs Engage.
Video meetings and team chat
Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
Shared inbox and reviews
One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
AI call notes on Scale
Scale transcribes calls in real time, writes call notes and summaries, and suggests answers during calls. Other plans get voicemail transcription.
XBert AI Receptionist
An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.

Ooma Office

Virtual receptionist
Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
Calling across North America
Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
Desk phones and office features
Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
Texting
Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
Meetings and team chat
Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
AI add-ons
Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.

Plans

Nextiva

  • Core$15

    per user / month, billed annually ($23 billed monthly)

    Calls, 100 texts per user a month, video meetings, team chat and phone menus. Annual price needs a 12-month term.

  • Engage$25

    per user / month, billed annually ($50 billed monthly)

    Adds call recording, a toll-free number with up to 2,000 minutes, 500 texts per user a month, live chat, fax and Microsoft Teams. Sold through sales.

  • Scale$75

    per user / month, billed monthly or annually

    Adds unlimited texts, real-time transcription, AI call notes and summaries, a built-in call center and smart routing. Sold through sales.

Ooma Office

  • Essentials$19.95

    per user account / month, no contract

    Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.

  • Pro$24.95

    per user account / month, no contract

    Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.

  • Pro Plus$29.95

    per user account / month, no contract

    Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.

  • EnterpriseCustom

    Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.

Ways to pay less

Nextiva

  • Annual discount

    Save up to 50% with annual pricing

    Nextiva's pricing page lists Core at $15 per user a month annually against $23 monthly, and Engage at $25 against $50.

  • Other savings

    Switch and Save: up to 12 months free

    Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.

Ooma Office

  • Other savings

    Free IP desk phones for a limited time

    One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.

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