CloudTalk
Cloud call center phone system with dialers and AI voice agents
CloudTalk report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for call centers that route calls through queues
CloudTalk is a call center phone system: numbers in 160-plus countries, queues, a visual call flow builder and dialers for sales teams. Starter is $25 a person a month billed yearly, but texting, phone menus and integrations all wait for Essential at $29. Numbers cost extra too, from $6 a month for a US one.
Who CloudTalk is for
- Great if your team works call queues and wants a visual call flow
- Handy when you call the US and Canada a lot, with unlimited calling included
- Good for outbound teams that want a power or parallel dialer
Who CloudTalk is not for
- Tight if you're on Starter and need texts or a CRM link, as both start on Essential
- Pricey if you add the extras: power dialer $15, parallel dialer $39, AI transcripts from $9 a person
- Not for you if you might leave early on yearly billing, a 12-month commitment with no refunds
Why CloudTalk gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6.
- CFree plan and trialA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan.
- BFeaturesNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert.
- CEase of useNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while.
- APlatforms and integrationsWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert.
What these grades rest on. Graded from this listing, whose facts were read from CloudTalk's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/cloudtalk#review"><img src="https://toolgpa.com/badge/cloudtalk.svg" alt="CloudTalk: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where CloudTalk stands among business phone systems
CloudTalk's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4.
It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (D, above 0).
Its paid plans start at $25 a month for each person, against a middle price of $19 for the category: 14 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. CloudTalk’s own letter is outlined.
- DValue for moneyAbove 0 of 19, level with 2
- CFree plan and trialAbove 8 of 19, level with 10
- BFeaturesAbove 10 of 19, level with 9
- CEase of useAbove 1 of 19, level with 11
- APlatforms and integrationsAbove 9 of 19, level with 10
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep CloudTalk, or make your own?
Keep it
To replace CloudTalk you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $300 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, Zoho CRM and Microsoft Teams among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. CloudTalk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is CloudTalk?
CloudTalk is a cloud phone system for sales and support teams, with numbers in more than 160 countries, call queues, IVR and a visual call flow builder. US plans include unlimited calling to the US and Canada. Dialers, AI call transcripts and AI voice agents that answer calls are sold as add-ons or come with the top plan.
CloudTalk is a paid product with a free trial, starting at $25 per user / month, billed annually ($34 billed monthly). See every plan
Good for
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
Worth knowing
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Key features
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
CloudTalk pricing
- Starts at
- $25 per user / month, billed annually ($34 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial with 50 AI Voice Agent minutes, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Starter | $25per user / month, billed annually ($34 billed monthly) | Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations. |
| Essential | $29per user / month, billed annually ($39 billed monthly) | Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks. |
| Expert | $49per user / month, billed annually ($69 billed monthly) | Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support. |
Read from cloudtalk.io on Oct 17, 2026. Prices change, so confirm with CloudTalk before you buy.
Ways to pay less
- Annual discountAbout 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
Stated on cloudtalk.io
Works with
- Salesforce
- Zoho CRM
- Microsoft Teams
- Slack
- Intercom
- Front
- GoHighLevel
- Greenhouse
CloudTalk alternatives
- CloudTalk vs Aircall
Free trial · from $30/mo
- CloudTalk vs JustCall
Free trial · from $29/mo
- CloudTalk vs Dialpad
Free trial · from $15/mo
- CloudTalk vs RingCentral
Free trial · from $20/mo
- CloudTalk vs Kixie
Free trial
Common questions
Is CloudTalk free?
No, CloudTalk is a paid product, but you can try it first. 14-day free trial with 50 AI Voice Agent minutes, no credit card required.
How much does CloudTalk cost?
CloudTalk lists 3 plans. Starter: $25 per user / month, billed annually ($34 billed monthly). Essential: $29 per user / month, billed annually ($39 billed monthly). Expert: $49 per user / month, billed annually ($69 billed monthly). Prices were read from cloudtalk.io on Oct 17, 2026.
What platforms does CloudTalk work on?
CloudTalk is available on Web, macOS, Windows, Linux, iOS and Android.
Does CloudTalk offer any discounts?
CloudTalk publicly lists the following: About 30% off with annual billing.
Is CloudTalk open source?
CloudTalk is not described as open source on its own site, as read on Oct 17, 2026.
Does CloudTalk have an API?
Yes. CloudTalk offers a public API, according to its own site.
What does CloudTalk integrate with?
CloudTalk's listing names Salesforce, Zoho CRM, Microsoft Teams, Slack, Intercom, Front, GoHighLevel and Greenhouse. A listing names up to eight integrations, so it may connect to more.
Who makes CloudTalk?
CloudTalk is made by CloudTalk.
What are the alternatives to CloudTalk?
The closest alternatives to CloudTalk in our directory are Aircall, JustCall, Dialpad, RingCentral and Kixie. Each one has a side-by-side comparison with CloudTalk.
How does CloudTalk compare with other business phone systems?
CloudTalk's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4. It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (D, above 0).
Is CloudTalk good value for money?
ToolGPA grades CloudTalk D for value for money. Its paid plans start at $25 a month for each person, against a middle price of $19 for the category: 14 of the 16 others that charge start lower. On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less.
Could I make my own version of CloudTalk?
To replace CloudTalk you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $300 a year. What you could not make: Phone numbers and calls carried over the phone network. Texts from a business number, registered with the carriers. Speech turned into text you can trust. Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.