Aircall vs CloudTalk
We give Aircall a 2.6 GPA and CloudTalk a 2.4, out of 4.0. Aircall grades higher on ease of use. They get the same grade on value for money, the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Aircall
Cloud phone system for sales and support teams, with AI voice agents
CloudTalk
Cloud call center phone system with dialers and AI voice agents
How we grade them
| 2.6GPAAircallGood | 2.4GPACloudTalkFair | |
|---|---|---|
| Value for money | D$30 a head for five on Essentials, billed yearly, which puts it in this category's dearest tenth ($29 and up). There's a 3-license minimum, so even one person pays $90 a month. Summaries and the power dialer need Professional at $50. | D$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. |
| Free plan and trial | CThere's a free trial with 100 AI Voice Agent minutes, but the listing doesn't give its length or say whether it needs a card. No free plan. | CA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. |
| Features | BA shared call inbox, phone menus and queues, recording with AI transcripts on every plan, 50 AI Voice Agent minutes a month, and a power dialer on Professional. It covers the whole job for a calling team. | BNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. |
| Ease of use | B4.5 from about 340 App Store ratings. Fine, though that's not many ratings for a phone app. | CNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone, Android and a Chrome extension, with 250+ integrations such as Salesforce, HubSpot, Zendesk and Intercom, plus APIs and webhooks. | AWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. |
| Best for | sales and support teams that log calls in a CRM | call centers that route calls through queues |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aircall and CloudTalk. How we grade
Price against what you get
Aircall starts at $30 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. CloudTalk starts at $25 a month for each person and scores 3.0.
Aircall scores higher, and starts $5 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, 1 scores higher than Aircall for less, and 5 score higher than CloudTalk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Aircall starts at $30 per license / month, billed annually. CloudTalk starts at $25 per user / month, billed annually ($34 billed monthly).
- Only Aircall lists a browser extension.
- Only CloudTalk lists a Linux app.
- Aircall also covers shared inbox and AI support agent.
At a glance
| Aircall | CloudTalk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $30 per license / month, billed annually | $25 per user / month, billed annually ($34 billed monthly) |
| Free plan | None | None |
| Free trial | Free trial with 100 AI Voice Agent minutes at sign-up; its length is not stated | 14-day free trial with 50 AI Voice Agent minutes, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Aircall | CloudTalk |
| Price read from | aircall.io | cloudtalk.io |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Aircall
- Sales and support teams that log every call in a CRM or help desk
- Teams of three or more sharing the same incoming lines
- Businesses that want an AI agent to take overflow or after-hours calls
CloudTalk
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
Worth knowing
Aircall
- Essentials and Professional need at least 3 licenses; Enterprise starts at 25.
- The page lists annual prices; monthly billing gives up the stated 25% annual saving.
- One local or toll-free number is included; each extra number is $6 a month, and international calls on Essentials and Professional cost extra.
- Add-ons include AI Assist Pro at $49, Analytics+ at $15 and WhatsApp at $10 per seat a month; extra AI Voice Agent minutes cost $175 for 500.
CloudTalk
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Key features
Aircall
- Shared call inbox
- Calls and texts land in a shared inbox where teammates assign them, comment on them and see shared contacts, with ring groups and extensions.
- Call routing
- Keypad menus, business-hours and date rules and call queues on every plan. Professional adds smart routing by CRM owner and queue callback.
- Recording and AI transcripts
- Calls and voicemails are recorded and transcribed on every plan. Summaries, sentiment and key topics come with Professional.
- AI Voice Agents
- AI agents answer calls in 38 languages, handle FAQs, book meetings and hand off to staff. Each plan includes 50 minutes a month; more are sold in bundles.
- Outbound tools
- Professional adds a Power Dialer that works through up to 1,000 imported numbers, voicemail drop and outbound calling campaigns.
- 250+ integrations
- Calls sync to CRMs and help desks such as Salesforce, HubSpot, Zendesk and Intercom, with APIs and webhooks for custom work.
CloudTalk
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
Plans
Aircall
Essentials$30
per license / month, billed annually
3-license minimum. Unlimited US and Canada calls, SMS and MMS, a shared inbox, recordings with AI transcripts, IVR and 50 AI Voice Agent minutes a month.
Professional$50
per license / month, billed annually
3-license minimum. Adds AI call summaries, smart routing and queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access.
EnterpriseCustom
For 25 licenses or more. Adds unlimited global calls, SSO and SCIM, HIPAA compliance, an enterprise SLA and prioritized support.
CloudTalk
Starter$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
Ways to pay less
Aircall
- Annual discount
Save 25% by paying annually
Aircall's pricing page states that annual billing costs 25% less than monthly billing, with the 3-license minimum either way.
CloudTalk
- Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
