CloudTalk vs JustCall
We give CloudTalk and JustCall the same GPA: 2.4 out of 4.0. They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
CloudTalk
Cloud call center phone system with dialers and AI voice agents
JustCall
Cloud phone and SMS system for sales and support teams
How we grade them
| 2.4GPACloudTalkFair | 2.4GPAJustCallFair | |
|---|---|---|
| Value for money | D$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. | D$29 a head for five on Team, billed yearly ($39 monthly), right at this category's dearest tenth ($29 and up). There's a 2-license minimum, so one person still pays $58 a month. The power dialer needs Pro at $49. |
| Free plan and trial | CA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. | CA 14-day free trial with no credit card needed. No free plan. |
| Features | BNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. | BNumbers in 70+ countries, calls, SMS, MMS and WhatsApp in a team inbox, phone menus, unlimited AI transcription, and power and predictive dialers higher up. It covers the whole job, and then some for sales teams. |
| Ease of use | CNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. | C4.37 from about 1,100 App Store ratings, behind the better-rated phone apps here. There's routing and CRM setup to do before a team is running. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. | AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Slack and Zapier, plus a public API. |
| Best for | call centers that route calls through queues | sales teams calling and texting in many countries |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CloudTalk and JustCall. How we grade
Price against what you get
CloudTalk starts at $25 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. JustCall starts at $29 a month for each person and scores 3.0.
They score the same, and CloudTalk starts $4 a month lower. Of the other business phone systems on the chart, 5 score higher than CloudTalk for less, and 5 score higher than JustCall for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- CloudTalk starts at $25 per user / month, billed annually ($34 billed monthly). JustCall starts at $29 per user / month, billed annually ($39 billed monthly).
- Only CloudTalk lists a Linux app.
At a glance
| CloudTalk | JustCall | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $25 per user / month, billed annually ($34 billed monthly) | $29 per user / month, billed annually ($39 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial with 50 AI Voice Agent minutes, no credit card required | 14-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | CloudTalk | JustCall |
| Price read from | cloudtalk.io | justcall.io |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
CloudTalk
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
JustCall
- Sales teams making many outbound calls from a CRM
- Support teams that take calls and texts in one shared inbox
- Teams with numbers in several countries
Worth knowing
CloudTalk
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
JustCall
- Every self-serve plan needs at least 2 licenses, and Business needs at least 10.
- Included calling covers the region picked at signup and excludes toll-free, international and forwarded calls; texts sent by workflows or bulk campaigns are not included.
- AI Review Assist costs $9 per user on Team and Pro; it is included in Pro Plus.
- The AI Voice Agent is billed by the minute: the first 100 minutes are free, with volume rates down to $0.15 a minute.
Key features
CloudTalk
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
JustCall
- Numbers in 70+ countries
- Local, mobile and toll-free numbers in more than 70 countries. Every account includes two standard numbers, and existing numbers can be ported in.
- Shared SMS, MMS and WhatsApp inbox
- A team inbox for texts and WhatsApp, with SMS workflows and bots. Bulk SMS campaigns start on the Pro plan.
- IVR and call routing
- Call menus on every plan; Pro adds intelligent routing, queue callback and advanced roles, and Business adds unlimited calling and SMS.
- Sales dialers
- A power dialer from Pro, and in SalesPro a dynamic dialer and a predictive dialer that rings up to 10 lines at once.
- AI transcription and coaching
- Unlimited AI transcription minutes on every plan under fair use. Pro Plus adds AI call scoring, real-time agent assist and sentiment analysis.
- AI Voice Agent
- An add-on that answers calls around the clock in 14 languages, books meetings, sends texts and hands callers to a person.
Plans
CloudTalk
Starter$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
JustCall
Team$29
per user / month, billed annually ($39 billed monthly)
Minimum 2 licenses. Unlimited US and Canada calling and AI transcription (fair use), 500 SMS segments per license, IVR and 100+ integrations.
Pro$49
per user / month, billed annually ($69 billed monthly)
Minimum 2 licenses. Adds 1,000 SMS segments per license, a power dialer, bulk SMS, queue callback, smart routing and Salesforce CTI.
Pro Plus$89
per user / month, billed annually ($109 billed monthly)
Minimum 2 licenses. Adds AI Review Assist, an AI notetaker, SMS copilot, real-time agent assist, AI call scoring and sentiment analysis.
BusinessCustom
Minimum 10 licenses. Unlimited calling and SMS, single sign-on, an enterprise SLA, HIPAA compliance and a dedicated support line.
SalesProCustom
Minimum 2 licenses. A sales dialer suite with a predictive dialer of up to 10 lines, unlimited outbound calling and AI coaching.
Ways to pay less
CloudTalk
- Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
JustCall
- Annual discount
Save up to 29% with annual billing
JustCall's pricing page offers up to 29% off for paying annually: Team is $29 a month billed annually against $39 billed monthly.
