Skip to content
ToolGPA

Dialpad vs JustCall

We give Dialpad a 2.8 GPA and JustCall a 2.4, out of 4.0. Dialpad grades higher on value for money and ease of use. They get the same grade on the free plan, features and platforms.

Price, platforms and features side by side. The table says where each price was read and when.

Dialpad

AI business phone with live call transcripts and call summaries

Free trial · from $15/mo
Full detailsdialpad.com

JustCall

Cloud phone and SMS system for sales and support teams

Free trial · from $29/mo
Full detailsjustcall.io

How we grade them

2.8GPADialpadGood2.4GPAJustCallFair
Value for money
C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25.
D$29 a head for five on Team, billed yearly ($39 monthly), right at this category's dearest tenth ($29 and up). There's a 2-license minimum, so one person still pays $58 a month. The power dialer needs Pro at $49.
Free plan and trial
CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card.
CA 14-day free trial with no credit card needed. No free plan.
Features
BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons.
BNumbers in 70+ countries, calls, SMS, MMS and WhatsApp in a team inbox, phone menus, unlimited AI transcription, and power and predictive dialers higher up. It covers the whole job, and then some for sales teams.
Ease of use
B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here.
C4.37 from about 1,100 App Store ratings, behind the better-rated phone apps here. There's routing and CRM setup to do before a team is running.
Platforms and integrations
AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack.
AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Slack and Zapier, plus a public API.
Best forcalls that transcribe and summarize themselvessales teams calling and texting in many countries

The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and JustCall. How we grade

Price against what you get

Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. JustCall starts at $29 a month for each person and scores 3.0.

Dialpad scores higher and starts $14 a month lower. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and 5 score higher than JustCall for less.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessDialpadJustCall

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of business phone systems, and the best at every price

Where they differ

  • Dialpad starts at $15 per user / month, billed annually ($27 billed monthly). JustCall starts at $29 per user / month, billed annually ($39 billed monthly).
  • Only Dialpad lists a browser extension.
  • Dialpad also covers team chat and video calls.
In commonWebmacOSWindowsiOSAndroidAI featuresTranscriptionBusiness phone lineBusiness texting

At a glance

DialpadJustCall
PricingFree trialFree trial
Starts at$15 per user / month, billed annually ($27 billed monthly)$29 per user / month, billed annually ($39 billed monthly)
Free planNoneNone
Free trial14-day free trial of Dialpad Connect14-day free trial, no credit card required
Web
macOS
Windows
iOS
Android
Browser extension
Made byDialpad, Inc.JustCall
Price read fromdialpad.comjustcall.io
CheckedOct 17, 2026Oct 17, 2026

Who each one suits

Dialpad

  • Teams that want every call transcribed and summarized automatically
  • Small businesses starting on a low per-user price
  • Companies that may later add a contact center or sales dialer

JustCall

  • Sales teams making many outbound calls from a CRM
  • Support teams that take calls and texts in one shared inbox
  • Teams with numbers in several countries

Worth knowing

Dialpad

  • CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
  • Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
  • The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
  • Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.

JustCall

  • Every self-serve plan needs at least 2 licenses, and Business needs at least 10.
  • Included calling covers the region picked at signup and excludes toll-free, international and forwarded calls; texts sent by workflows or bulk campaigns are not included.
  • AI Review Assist costs $9 per user on Team and Pro; it is included in Pro Plus.
  • The AI Voice Agent is billed by the minute: the first 100 minutes are free, with volume rates down to $0.15 a minute.

Key features

Dialpad

Business calling
Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
Live transcripts and AI Recaps
Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
Texting and team messaging
Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
Call routing
Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
Dialpad Meetings
Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
Apps on every device
Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.

JustCall

Numbers in 70+ countries
Local, mobile and toll-free numbers in more than 70 countries. Every account includes two standard numbers, and existing numbers can be ported in.
Shared SMS, MMS and WhatsApp inbox
A team inbox for texts and WhatsApp, with SMS workflows and bots. Bulk SMS campaigns start on the Pro plan.
IVR and call routing
Call menus on every plan; Pro adds intelligent routing, queue callback and advanced roles, and Business adds unlimited calling and SMS.
Sales dialers
A power dialer from Pro, and in SalesPro a dynamic dialer and a predictive dialer that rings up to 10 lines at once.
AI transcription and coaching
Unlimited AI transcription minutes on every plan under fair use. Pro Plus adds AI call scoring, real-time agent assist and sentiment analysis.
AI Voice Agent
An add-on that answers calls around the clock in 14 languages, books meetings, sends texts and hands callers to a person.

Plans

Dialpad

  • Standard$15

    per user / month, billed annually ($27 billed monthly)

    Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.

  • Pro$25

    per user / month, billed annually ($35 billed monthly)

    Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.

  • EnterpriseCustom

    Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.

JustCall

  • Team$29

    per user / month, billed annually ($39 billed monthly)

    Minimum 2 licenses. Unlimited US and Canada calling and AI transcription (fair use), 500 SMS segments per license, IVR and 100+ integrations.

  • Pro$49

    per user / month, billed annually ($69 billed monthly)

    Minimum 2 licenses. Adds 1,000 SMS segments per license, a power dialer, bulk SMS, queue callback, smart routing and Salesforce CTI.

  • Pro Plus$89

    per user / month, billed annually ($109 billed monthly)

    Minimum 2 licenses. Adds AI Review Assist, an AI notetaker, SMS copilot, real-time agent assist, AI call scoring and sentiment analysis.

  • BusinessCustom

    Minimum 10 licenses. Unlimited calling and SMS, single sign-on, an enterprise SLA, HIPAA compliance and a dedicated support line.

  • SalesProCustom

    Minimum 2 licenses. A sales dialer suite with a predictive dialer of up to 10 lines, unlimited outbound calling and AI coaching.

Ways to pay less

Dialpad

  • Annual discount

    Lower price with annual billing

    Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.

  • Nonprofit

    30% off for nonprofits

    Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.

  • Startups

    Dialpad for Startups

    Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.

JustCall

  • Annual discount

    Save up to 29% with annual billing

    JustCall's pricing page offers up to 29% off for paying annually: Team is $29 a month billed annually against $39 billed monthly.

More comparisons