Dialpad
AI business phone with live call transcripts and call summaries
Dialpad report card
Good · out of 4.0 · graded Oct 17, 2026
Best for calls that transcribe and summarize themselves
Dialpad's trick is that every call gets a live transcript and an AI summary, even on the cheapest plan. That's $15 a person a month for a team of five on yearly billing, which is fair for what you get. Pay monthly, though, and it's $27, and your CRM only links up on Pro.
Who Dialpad is for
- Great if you want every call written down and summarized without lifting a finger
- Handy when your team lives in Google Workspace or Microsoft 365
- Good for small companies that might add a contact center or sales dialer later
Who Dialpad is not for
- Pricey if you pay monthly, at $27 a person against $15 on yearly billing
- Tight if you need Salesforce or HubSpot links, since those need Pro at $25
- Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
Why Dialpad gets a 2.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25.
- CFree plan and trialA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card.
- BFeaturesUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons.
- BEase of use4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here.
- APlatforms and integrationsWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack.
What these grades rest on. Graded from this listing, whose facts were read from Dialpad's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/dialpad#review"><img src="https://toolgpa.com/badge/dialpad.svg" alt="Dialpad: 2.8 GPA on ToolGPA" width="196" height="56"></a>Where Dialpad stands among business phone systems
Dialpad's GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade, and level with 1.
It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (C, above 3).
Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 3.3 out of 4, and no tool on the category's chart scores higher without costing more.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. Dialpad’s own letter is outlined.
- CValue for moneyAbove 3 of 19, level with 11
- CFree plan and trialAbove 8 of 19, level with 10
- BFeaturesAbove 10 of 19, level with 9
- BEase of useAbove 13 of 19, level with 2
- APlatforms and integrationsAbove 9 of 19, level with 10
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Dialpad, or make your own?
Keep it
To replace Dialpad you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade. It costs $180 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Google Workspace, Microsoft 365 and Microsoft Teams among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Dialpad’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Dialpad?
Dialpad Connect is a cloud phone system that combines business calling, texting, team messaging and video meetings in one app. Every call can be transcribed as it happens and summarized afterwards with action items. Dialpad also sells a contact center (Dialpad Support), a sales dialer (Dialpad Sell) and AI agents as separate products.
Dialpad is a paid product with a free trial, starting at $15 per user / month, billed annually ($27 billed monthly). See every plan
Good for
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Worth knowing
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Key features
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Dialpad pricing
- Starts at
- $15 per user / month, billed annually ($27 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial of Dialpad Connect
| Plan | Price | What you get |
|---|---|---|
| Standard | $15per user / month, billed annually ($27 billed monthly) | Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries. |
| Pro | $25per user / month, billed annually ($35 billed monthly) | Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines. |
| Enterprise | Custom | Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales. |
Read from dialpad.com on Oct 17, 2026. Prices change, so confirm with Dialpad before you buy.
Ways to pay less
- Annual discountLower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
Stated on dialpad.com - Nonprofit30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
Stated on dialpad.com - StartupsDialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Stated on dialpad.com
How people rate the Dialpad app
4.6
out of 5 for the iPhone and iPad app
- 5 stars84%
- 4 stars6%
- 3 stars3%
- 2 stars2%
- 1 star6%
4,563 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
Works with
Dialpad alternatives
- Dialpad vs RingCentral
Free trial · from $20/mo
- Dialpad vs Aircall
Free trial · from $30/mo
- Dialpad vs Quo
Free trial · from $15/mo
- Dialpad vs Nextiva
From $15/mo
- Dialpad vs 8x8
Paid
Common questions
Is Dialpad free?
No, Dialpad is a paid product, but you can try it first. 14-day free trial of Dialpad Connect.
How much does Dialpad cost?
Dialpad lists 3 plans. Standard: $15 per user / month, billed annually ($27 billed monthly). Pro: $25 per user / month, billed annually ($35 billed monthly). Enterprise: custom pricing. Prices were read from dialpad.com on Oct 17, 2026.
What platforms does Dialpad work on?
Dialpad is available on Web, macOS, Windows, iOS and Android. It also has a browser extension.
Does Dialpad offer any discounts?
Dialpad publicly lists the following: Lower price with annual billing; 30% off for nonprofits; Dialpad for Startups.
How is Dialpad rated?
Dialpad's iPhone and iPad app averages 4.6 out of 5 from 4,563 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from us.
Does Dialpad have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Dialpad is listed for Web, macOS, Windows, iOS and Android.
Is Dialpad open source?
Dialpad is not described as open source on its own site, as read on Oct 17, 2026.
What does Dialpad integrate with?
Dialpad's listing names Google Workspace, Microsoft 365, Microsoft Teams, Salesforce, HubSpot, Zendesk, ServiceNow and Slack. A listing names up to eight integrations, so it may connect to more.
Who makes Dialpad?
Dialpad is made by Dialpad, Inc.
What are the alternatives to Dialpad?
The closest alternatives to Dialpad in our directory are RingCentral, Aircall, Quo, Nextiva and 8x8. Each one has a side-by-side comparison with Dialpad.
How does Dialpad compare with other business phone systems?
Dialpad's GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade, and level with 1. It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (C, above 3).
Is Dialpad good value for money?
ToolGPA grades Dialpad C for value for money. Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower. On features, ease of use and platforms it scores 3.3 out of 4, and no tool on the category's chart scores higher without costing more.
Could I make my own version of Dialpad?
To replace Dialpad you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade. It costs $180 a year. What you could not make: Phone numbers and calls carried over the phone network. Video calls. Chat that a whole team counts on staying up. Texts from a business number, registered with the carriers. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026. What people say is linked where it appears.