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800.com

Toll-free, vanity and local business numbers with texting and AI

From $19/moBusiness PhonesChecked Oct 17, 2026
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800.com report card

1.8GPA

Weak · out of 4.0 · graded Oct 17, 2026

Best for toll-free and vanity numbers on your own phones

800.com is a place to get a toll-free or vanity number that rings your existing phones, with texting, fax, recording and call tracking on every plan. One person pays $19 a month on yearly billing. A team of five needs Complete at $99, though, and there's no free trial.

Who 800.com is for

  • Great if you want a toll-free or vanity number ringing on phones you already own
  • Handy when you need to see which ads and campaigns make the phone ring
  • Good for owners who want an AI receptionist on the main number

Who 800.com is not for

  • Skip it if you handle health records, as 800.com says it isn't HIPAA compliant
  • Tight if your team talks a lot on Complete, which includes 1,000 minutes a month
  • Pricey if you want every call transcribed on Startup, at $0.10 a minute

Why 800.com gets a 1.8

Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.

  • CValue for moneyPriced per account, and five people need Complete at $99 a month billed yearly, about $19.80 a head, mid-pack for this category. Small Business is $49 but stops at 3 users. On your own, Startup is $19.
  • FFree plan and trialNo free plan and no free trial. New plans have a 30-day money-back guarantee, but that isn't a trial.
  • CFeaturesToll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking. It does the number job fully, but minutes are capped on Startup and Complete, and transcripts and AI summaries are paid by the minute.
  • CEase of useNo App Store rating on record. Forwarding to your own phone is simple enough, but texting from local numbers needs 10DLC registration first.
  • BPlatforms and integrationsWeb and iPhone and Android apps, with Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising, plus an API. No desktop app, so it tops out here.

What these grades rest on. Graded from this listing, whose facts were read from 800.com's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.

Make 800.com? Put this grade on your site
800.com: 1.8 GPA on ToolGPA

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Where 800.com stands among business phone systems

800.com's GPA of 1.8 is higher than 0 of the 19 other business phone systems we grade.

It stands best on platforms and integrations (B, above 0 of 19) and worst on free plan and trial (F, above 0).

Its paid plans start at $19 a month, against a middle price of $19 for the category: 8 of the 16 others that charge start lower.

On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.

Each grade against the category

Every bar is all 20 business phone systems we grade, cut by the letter each got. 800.com’s own letter is outlined.

  • CValue for moneyAbove 3 of 19, level with 11
  • FFree plan and trialAbove 0 of 19, level with 7
  • CFeaturesAbove 0 of 19, level with 9
  • CEase of useAbove 1 of 19, level with 11
  • BPlatforms and integrationsAbove 0 of 19, level with 8

Price against what you get

Each dot is one of 17 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50More for lessCosts more, scores moreCosts less, scores lessCosts more, scores less800.com

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart, and the best business phone systems at every price

Keep 800.com, or make your own?

Keep it

To replace 800.com you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.

That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other business phone systems grade higher. It costs $228 a year.

What you could not

  • Phone numbers and calls carried over the phone network.
  • Texts from a business number, registered with the carriers.
  • Speech turned into text you can trust.
  • A real app for iOS and Android. Something home-made would be a web page.
  • It plugs into other products, Zapier, Make and Slack among them, and has an API.
  • AI features, unless you pay a model provider for each request yourself.

What this rests on. 800.com’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

What is 800.com?

800.com sells toll-free, vanity and local business numbers that forward to existing phones or ring in its web dashboard and mobile apps, with texting, fax, call recording and call tracking. Plans are priced per account with a set number of numbers, users and minutes rather than per seat. AI receptionist plans and add-ons that summarize calls and identify callers are sold on top.

800.com is a paid product, starting at $19 per month for 1 user, billed annually ($23 billed monthly). See every plan

Good for

  • Small businesses that want a toll-free or vanity number on existing phones
  • Marketers tracking which ads and campaigns drive calls
  • Owners who want an AI receptionist on their main number

Worth knowing

  • Call transcription and 800 Intelligence cost $0.10 a minute on Startup and $0.04 on other plans; Enhanced Caller ID is $0.15 or $0.10 a minute.
  • Texting from local numbers needs 10DLC registration: $4 and $15 one-time, then $2 or $10 a month. Toll-free numbers register free.
  • AI receptionist plans are a separate line from $49 a month billed annually ($59 monthly) for 250 AI minutes, with extra minutes at $0.75.
  • 800.com is not HIPAA compliant, serves calls from the US and Canada, and offers support weekdays 9 AM to 6 PM Eastern. New plans have a 30-day money-back guarantee.

Key features

Toll-free, vanity and local numbers
Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
Call forwarding and auto-attendant
Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
Business texting and fax
SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
Call tracking and analytics
Call analytics and call tracking on every plan, with call recording and searchable call transcriptions.
800 Intelligence and Enhanced Caller ID
Per-minute add-ons for AI call summaries, next steps and call scoring, and for caller details on incoming calls; Complete includes an allowance of both.
AI Agents
AI receptionists that answer calls 24/7, answer common questions, qualify leads and book appointments into a connected calendar.

800.com pricing

Starts at
$19 per month for 1 user, billed annually ($23 billed monthly)
Free plan
None
Free trial
None listed
Startup$19per month for 1 user, billed annually ($23 billed monthly)1 number, 1,000 minutes and 120 texts a month, then $0.06 each. Call recording, voicemail transcription, an auto-attendant and call tracking.
Small Business$49per month for up to 3 users, billed annually ($59 billed monthly)3 toll-free or local numbers, unlimited minutes (fair use), 500 texts a month and advanced call analytics. Extra minutes or texts are $0.04.
Complete$99per month, billed annually ($119 billed monthly)5 numbers, unlimited users, 1,000 minutes and texts, 1,000 transcription and AI minutes, 500 AI Agent minutes and an AI receptionist.

Read from support.800.com on Oct 17, 2026. Prices change, so confirm with 800.com before you buy.

Pricing in detail

Ways to pay less

  • Annual discountSave 15% with annual billing

    800.com's pricing guide says every plan saves 15% when billed annually: Startup is $19 a month ($228 a year) against $23 monthly.

    Stated on support.800.com

Works with

800.com alternatives

All 800.com alternatives comparedAll business phone systems

Common questions

Is 800.com free?

No. 800.com is a paid product, starting at $19 per month for 1 user, billed annually ($23 billed monthly).

How much does 800.com cost?

800.com lists 3 plans. Startup: $19 per month for 1 user, billed annually ($23 billed monthly). Small Business: $49 per month for up to 3 users, billed annually ($59 billed monthly). Complete: $99 per month, billed annually ($119 billed monthly). Prices were read from support.800.com on Oct 17, 2026.

What platforms does 800.com work on?

800.com is available on Web, iOS and Android.

Does 800.com offer any discounts?

800.com publicly lists the following: Save 15% with annual billing.

Does 800.com have a Windows app?

No Windows app was listed when its pages were read on Oct 17, 2026. 800.com is listed for Web, iOS and Android.

Does 800.com have a macOS app?

No macOS app was listed when its pages were read on Oct 17, 2026. 800.com is listed for Web, iOS and Android.

Is 800.com open source?

800.com is not described as open source on its own site, as read on Oct 17, 2026.

Does 800.com have an API?

Yes. 800.com offers a public API, according to its own site.

What does 800.com integrate with?

800.com's listing names Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising. A listing names up to eight integrations, so it may connect to more.

Who makes 800.com?

800.com is made by 800.com, LLC.

What are the alternatives to 800.com?

The closest alternatives to 800.com in our directory are Grasshopper, Ooma Office, Quo, Talkroute and Unitel Voice. Each one has a side-by-side comparison with 800.com.

How does 800.com compare with other business phone systems?

800.com's GPA of 1.8 is higher than 0 of the 19 other business phone systems we grade. It stands best on platforms and integrations (B, above 0 of 19) and worst on free plan and trial (F, above 0).

Is 800.com good value for money?

ToolGPA grades 800.com C for value for money. Its paid plans start at $19 a month, against a middle price of $19 for the category: 8 of the 16 others that charge start lower. On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.

Could I make my own version of 800.com?

To replace 800.com you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other business phone systems grade higher. It costs $228 a year. What you could not make: Phone numbers and calls carried over the phone network. Texts from a business number, registered with the carriers. Speech turned into text you can trust. A real app for iOS and Android. Something home-made would be a web page. This is a judgement from its listing. We have not built one.

Sources for this page

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.