800.com vs Quo
We give 800.com a 1.8 GPA and Quo a 2.8, out of 4.0. Quo grades higher on the free plan, features, ease of use and platforms. They get the same grade on value for money.
Price, platforms and features side by side. The table says where each price was read and when.
800.com
Toll-free, vanity and local business numbers with texting and AI
Quo
Business phone app for calls and texts on shared team numbers
How we grade them
| 1.8GPA800.comWeak | 2.8GPAQuoGood | |
|---|---|---|
| Value for money | CPriced per account, and five people need Complete at $99 a month billed yearly, about $19.80 a head, mid-pack for this category. Small Business is $49 but stops at 3 users. On your own, Startup is $19. | C$15 a head for five on Starter, billed yearly ($19 monthly), just above this category's cheaper quarter ($14). Phone menus, transfers, automatic recording and CRM links need Business at $23. |
| Free plan and trial | FNo free plan and no free trial. New plans have a 30-day money-back guarantee, but that isn't a trial. | CA 7-day free trial, and Quo says it'll remind you before it ends. No free plan. |
| Features | CToll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking. It does the number job fully, but minutes are capped on Startup and Complete, and transcripts and AI summaries are paid by the minute. | BShared numbers with one call and text history, unlimited US and Canada calls and texts, the Sona AI agent, phone menus, ring orders, call summaries and an API. It covers the whole job across its plans. |
| Ease of use | CNo App Store rating on record. Forwarding to your own phone is simple enough, but texting from local numbers needs 10DLC registration first. | B4.4 from about 10,800 App Store ratings. Lots of people use it, and most seem to get on with it fine. |
| Platforms and integrations | BWeb and iPhone and Android apps, with Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising, plus an API. No desktop app, so it tops out here. | AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Slack, Zapier and Make, an API, and an MCP server for ChatGPT and Claude. |
| Best for | toll-free and vanity numbers on your own phones | small teams sharing one business number |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 800.com and Quo. How we grade
Price against what you get
800.com starts at $19 a month and scores 2.3 out of 4 on features, ease of use and platforms. Quo starts at $15 a month for each person and scores 3.3.
Quo scores higher and starts $4 a month lower. Of the other business phone systems on the chart, 4 score higher than 800.com for less, and none scores higher than Quo for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- 800.com starts at $19 per month for 1 user, billed annually ($23 billed monthly). Quo starts at $15 per user / month, billed annually ($19 billed monthly).
- Only Quo lists macOS and Windows apps.
- Quo also covers shared inbox and AI support agent.
At a glance
| 800.com | Quo | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $19 per month for 1 user, billed annually ($23 billed monthly) | $15 per user / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 7-day free trial, with a reminder before it ends |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 800.com, LLC | OpenPhone Technologies, Inc. |
| Price read from | support.800.com | quo.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
800.com
- Small businesses that want a toll-free or vanity number on existing phones
- Marketers tracking which ads and campaigns drive calls
- Owners who want an AI receptionist on their main number
Quo
- Small businesses that want a second number apart from personal phones
- Teams sharing one number for sales or support texts and calls
- Owners who want an AI agent to pick up missed calls
Worth knowing
800.com
- Call transcription and 800 Intelligence cost $0.10 a minute on Startup and $0.04 on other plans; Enhanced Caller ID is $0.15 or $0.10 a minute.
- Texting from local numbers needs 10DLC registration: $4 and $15 one-time, then $2 or $10 a month. Toll-free numbers register free.
- AI receptionist plans are a separate line from $49 a month billed annually ($59 monthly) for 250 AI minutes, with extra minutes at $0.75.
- 800.com is not HIPAA compliant, serves calls from the US and Canada, and offers support weekdays 9 AM to 6 PM Eastern. New plans have a 30-day money-back guarantee.
Quo
- Texting US numbers requires carrier registration (TCR): a one-time $19.50 review fee plus $1.50 to $3 a month.
- On Starter, calls are recorded manually only, and phone menus, transfers and CRM integrations need Business or Scale.
- Each extra number costs $5 a month; calls and texts outside the US and Canada are billed per minute or per message.
- Sona calls beyond the plan's credits cost $0.45 to $1.00 each, depending on the credit tier.
Key features
800.com
- Toll-free, vanity and local numbers
- Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
- Call forwarding and auto-attendant
- Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
- Business texting and fax
- SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
- Call tracking and analytics
- Call analytics and call tracking on every plan, with call recording and searchable call transcriptions.
- 800 Intelligence and Enhanced Caller ID
- Per-minute add-ons for AI call summaries, next steps and call scoring, and for caller details on incoming calls; Complete includes an allowance of both.
- AI Agents
- AI receptionists that answer calls 24/7, answer common questions, qualify leads and book appointments into a connected calendar.
Quo
- Shared phone numbers
- Several teammates can share one number with a common call and text history, internal threads and shared contacts. Starter allows up to 10 users per shared number.
- Calling and texting
- Unlimited calls and texts to US and Canadian numbers under a fair use policy, with snippets, scheduled messages, auto-replies and group messages.
- Sona AI agent
- An AI agent that answers calls at any hour. Every plan includes 1,000 credits a month, enough for 10 calls; credit packs run from $25 to $199 a month.
- AI call summaries and transcripts
- Business and Scale transcribe and summarize every call. On Starter, summaries cover only calls Sona handles; voicemails are transcribed on all plans.
- Phone menus and routing
- Business adds phone menus, call transfers, group calls and ring orders that ring teammates in batches, plus business-hours forwarding.
- Integrations and API
- HubSpot and Salesforce need Business or Scale. Pipedrive, Slack, Zapier, Make, Google Contacts and the Quo API are also listed, plus an MCP server for ChatGPT and Claude.
Plans
800.com
Startup$19
per month for 1 user, billed annually ($23 billed monthly)
1 number, 1,000 minutes and 120 texts a month, then $0.06 each. Call recording, voicemail transcription, an auto-attendant and call tracking.
Small Business$49
per month for up to 3 users, billed annually ($59 billed monthly)
3 toll-free or local numbers, unlimited minutes (fair use), 500 texts a month and advanced call analytics. Extra minutes or texts are $0.04.
Complete$99
per month, billed annually ($119 billed monthly)
5 numbers, unlimited users, 1,000 minutes and texts, 1,000 transcription and AI minutes, 500 AI Agent minutes and an AI receptionist.
Quo
Starter$15
per user / month, billed annually ($19 billed monthly)
One local or toll-free number per user, unlimited US and Canada calls and texts, voicemail transcripts, the Sona AI agent and the Quo API.
Business$23
per user / month, billed annually ($33 billed monthly)
Adds AI summaries and transcripts for all calls, phone menus, group calls, transfers, ring orders, auto recording, reports and HubSpot and Salesforce.
Scale$35
per user / month, billed annually ($47 billed monthly)
Adds AI call tags, dedicated onboarding, priority chat and email support, and inbound phone support.
Ways to pay less
800.com
- Annual discount
Save 15% with annual billing
800.com's pricing guide says every plan saves 15% when billed annually: Startup is $19 a month ($228 a year) against $23 monthly.
Quo
- Annual discount
Lower prices with yearly billing
Quo's pricing page shows yearly billing saving $48 a year per user on Starter, $120 on Business and $144 on Scale.
